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Telecom Support Engineer Jobs (NOW HIRING)

Downing USA

Field Support Engineer

Odessa, TX · On-site

Field Support Engineer Desired Traits: Dynamic, Situational Adaptability, Quality Decision Making ... and telecom systems We pride ourselves in maintaining a safe and healthy environment for all ...

Collabera

Cisco Support Engineer

Atlanta, GA

CISCO Support Engineer Duration: 3 Years Work Location: Atlanta GA 30308 Troubleshoot and resolve ... telecom jobs, wireless jobs, cisco, call manager, network administrator, network support, network ...

E*Pro, Inc.

Datacenter Support Engineer

Redmond, WA

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Datacenter Support Engineer Location : Redmond, WA Job Type : Contract Description: Data Center ...

AFL

Mechatronics Support Engineer

Duncan, SC · On-site

... the largest telecom customers in the world. Our company was founded in 1984 with a single fiber ... The Mechatronics Support Engineer serves as the primary technical liaison between Manufacturing ...

Fujitsu

Product Support Engineer III

Dallas, TX · On-site

$93K - $150K/yr

Product Support Engineers serve primarily to address technical issues relating to product ... Bachelor's degree in engineering, preferably telecom * Experience working with 3rd party ...

idexcel

Desktop support Engineer 4

San Francisco, CA

Our diverse client base represents a wide range of industries, including technology, telecom ... Desktop support Engineer 4 Duration: 9 months Location: San Francisco, CA Hourly rate: $ 38.00 / hr ...

AgreeYa Solutions

L2 Cloud Support Engineer

Phoenix, AZ · Hybrid

$55.25 - $74/hr

L2 Cloud Support Engineer Job Location: Phoenix AZ | Onsite 5 days a week Shift time :: 6 AM to 3 ... as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology ...

Thorlabs

Photonics Support Engineer I

Newton, NJ · On-site

The Photonics Support Engineer I is responsible for providing entry level technical support by ... imaging systems, telecom instruments and more. Between onsite lab opportunities, customer ...

Thorlabs

Photonics Support Engineer I

Newton, NJ

The Photonics Support Engineer I is responsible for providing entry level technical support by ... imaging systems, telecom instruments and more. Between onsite lab opportunities, customer ...

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Telecom Support Engineer information

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$16

$39

$68

How much do telecom support engineer jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for telecom support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges Telecom Support Engineers face when working with clients, and how can they be addressed?

Telecom Support Engineers often encounter challenges such as troubleshooting complex network issues, managing multiple client requests simultaneously, and communicating technical information to non-technical users. To address these, it's important to develop strong problem-solving skills, prioritize tasks effectively, and cultivate clear communication. Collaborating closely with other technical teams and staying updated on new telecom technologies also helps resolve issues more efficiently and improves client satisfaction.

What is the difference between Telecom Support Engineer vs Network Support Technician?

AspectTelecom Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTelecom companies, service providersIT departments, telecom providers
ResponsibilitiesMaintaining telecom systems, troubleshooting voice/data servicesNetwork troubleshooting, hardware setup

The Telecom Support Engineer and Network Support Technician roles share certifications and work environments, focusing on network and telecom systems. The Telecom Support Engineer specializes in telecom-specific infrastructure and services, while the Network Support Technician handles broader network hardware and connectivity issues. Both roles are essential in supporting communication networks but differ in scope and focus.

What are Telecom Support Engineers?

Telecom Support Engineers are professionals who provide technical assistance and troubleshooting for telecommunications systems, such as phone networks, internet services, and data transmission devices. They work with both hardware and software components, ensuring reliable communication services. Their duties include diagnosing issues, performing maintenance, and supporting customers or internal teams with telecom-related problems. Telecom Support Engineers may also assist in the installation and configuration of new telecom systems.

What are the key skills and qualifications needed to thrive as a Telecom Support Engineer, and why are they important?

To thrive as a Telecom Support Engineer, you need a solid background in telecommunications principles, networking, and troubleshooting, often supported by a degree in engineering or related fields. Familiarity with industry-standard tools such as network analyzers, VoIP systems, and certifications like CCNA or CompTIA Network+ is typically required. Strong problem-solving abilities, effective communication, and customer service skills help you excel in resolving technical issues and collaborating with clients or team members. These skills are crucial to ensure reliable telecom services, minimize downtime, and maintain high customer satisfaction.
More about Telecom Support Engineer jobs
What cities are hiring for Telecom Support Engineer jobs? Cities with the most Telecom Support Engineer job openings:
What job categories do people searching Telecom Support Engineer jobs look for? The top searched job categories for Telecom Support Engineer jobs are:
Telecom Support Engineer jobs near you
Infographic showing various Telecom Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Field Support Engineer

Field Support Engineer

Downing USA

Odessa, TX • On-site

Full-time

Posted 14 days ago

Job description

Field Support Engineer
Desired Traits: Dynamic, Situational Adaptability, Quality Decision Making, Resourcefulness

What is an IT Operations Field Support Engineer?  
The Field Support Engineer is responsible for partnering with the operations team to deliver and support data driven network solutions. This position will support site network design standards and successfully deliver operations initiatives and the development of technical requirements for edge networking. Previous roles in an IT Operations position delivering on a broad list of enterprise solutions and initiatives is a plus. Ability to execute a comprehensive strategy with good communication, and proven success balancing project management, and business analysis is critical. Equally important to success is the ability to build relationships across the organization and to seek ways to support organizational operational objectives.
In this role, you will:

  • Provide support and be a technical escalation point for user support requests
  • Support, maintain and troubleshoot devices, systems, hardware, and software
  • Perform repairs and data restorations
  • Maintain network solutions at branch offices and field sites
  • Configure and install various network and SCADA devices and services
  • Monitor network and perform updates, configurations, and patching
  • Vendor management of 3rd party services and relationships
  • Provide technical support or training for systems, networks, and tools
  • Maintenance of IT Support Systems and Tools
  • Ensure safety protocols, security compliance, and best practice are followed
  • Develop technical artifacts and data management policies and procedures
  • Collaborate with other professionals to maintain standards and functionality
  • Perform other reasonable tasks as assigned by management in support of operational goals and objectives.

Required and Preferred Abilities:

  • Experience using MS Teams and SharePoint
  • Highly motivated self-starter who is interested in constant improvement
  • Be able to, both independently and collaboratively, troubleshoot and repair issues, solve problems, make decisions, and support change
  • Strong organizational, administrative, and project coordination skills, with excellent attention to details and the ability to effectively manage multiple priorities
  • Strong interpersonal skills, with the proven ability to collaborate and build relationships with staff, clients, remote colleagues and supervisors, and others
  • Proven practical communication skills (both spoken and written)
  • Exercise sound judgment, ask questions and be open to the input and decisions of others
  • Solid understanding of TCP/IP, IPSEC, BGP, OSPF, WAN, WLAN, VoIP, and QoS

Work Environment and Physical Demands:

·         Operates in the field and office of an oil and gas service company manufacturing environment

·         Routinely uses standard office and field support equipment

·         Regularly required to talk or hear

·         Frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

·         Occasionally lift office products and supplies, up to 20 pounds

·         Up to 20% travel required

Education and/or Experience:

·         Bachelor’s degree in Computer Science or Business

·         5+ years’ experience managing enterprise infrastructure systems

·         Office 365 preferred

  • 5+ years of senior-level (tier 1 or 2) administration and engineering experience in an enterprise IT environment, performing operational and break/fix activity, and engineering and design
  • 3+ years’ experience managing Microsoft Office Suite, collaboration tools, and telecom systems

We pride ourselves in maintaining a safe and healthy environment for all employees. To gain employment, candidate will need to pass a hair follicle drug test and a background check once offer of employment has been accepted.

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