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Telecom Support Technician Jobs (NOW HIRING)

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Voice L2 Technician

Kennesaw, GA · Hybrid

$55K - $65K/yr

Description We are seeking an IT Support Technician for a role that provides help desk support ... Expertise * 2+ years of IT or telecom support experience (MSP/VoIP background preferred)

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How much do telecom support technician jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for telecom support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Support Technician, and why are they important?

To thrive as a Telecom Support Technician, you need a solid understanding of telecommunications systems, troubleshooting skills, and often a relevant associate degree or technical certification such as CompTIA Network+. Familiarity with diagnostic tools, networking hardware, VoIP systems, and ticketing platforms like ServiceNow is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills ensure efficient resolution of technical issues, minimize service disruptions, and maintain high customer satisfaction in telecom environments.

What are some common challenges faced by Telecom Support Technicians, and how can they be addressed?

Telecom Support Technicians often encounter challenges such as troubleshooting complex network issues, managing multiple customer requests simultaneously, and keeping up with rapidly evolving technologies. To address these, technicians benefit from strong problem-solving skills, ongoing technical training, and effective time management. Collaborating closely with other IT and engineering teams can also help resolve issues more efficiently, while clear communication with customers ensures expectations are managed and solutions are understood.

How much do telecom technicians make in the US?

Telecom support technicians in the US typically earn a median annual salary of around $50,000 to $60,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher wages and overtime pay in field environments.

What are Telecom Support Technicians?

Telecom Support Technicians are professionals who install, maintain, and troubleshoot telecommunications equipment and systems. Their responsibilities often include configuring phone lines, internet connections, and networking hardware for businesses and homes. They also address technical issues, perform routine maintenance, and provide customer support to ensure reliable communication services. Telecom Support Technicians typically work for telecommunications companies, IT service providers, or large organizations with complex communication infrastructures.

What does a telecommunication technician do?

A telecommunication technician installs, maintains, and repairs communication systems such as phone lines, internet connections, and network equipment. They troubleshoot technical issues, ensure system functionality, and may work with tools like testing devices and software diagnostics. The role often requires technical knowledge, problem-solving skills, and certifications in networking or telecommunications.

What is the highest paying job in telecommunications?

In telecommunications, senior roles such as telecommunications director, network architect, or systems engineering manager tend to have the highest salaries, often exceeding six figures. These positions typically require advanced technical skills, certifications, and extensive experience in network design, management, and strategic planning.

What is the highest paid technician?

In the telecommunications support field, senior or specialized technicians such as network or fiber optic technicians tend to earn the highest salaries, often exceeding $70,000 annually. Factors like experience, certifications, and working in high-demand areas can increase earning potential for these roles.
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What job categories do people searching Telecom Support Technician jobs look for? The top searched job categories for Telecom Support Technician jobs are:
Telecom Support Technician jobs near you
Infographic showing various Telecom Support Technician job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.
Support Technician (Telecommunications)

Support Technician (Telecommunications)

Goldbelt, Inc.

Rockville, MD

$35 - $37/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

We are seeking a detail-oriented and experienced Support Technician in Telecommunications.


Responsibilities

Essential Job Functions:

  • Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.
  • Identify, research, and resolve technical problems related to voice, data, and video communication systems.
  • Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up.
  • Escalate complex issues to higher-level support or vendors as needed.
  • Assist in the installation, configuration, and maintenance of telecommunications hardware and software.
  • Maintain accurate records of support activities, system configurations, and user interactions.
  • Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems.
  • Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms.

Qualifications

Necessary Skills and Knowledge:

  • Strong problem-solving skills and ability to plan and deliver technical solutions independently.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and deliver under tight deadlines.
  • Strong analytical skills and attention to detail.

Minimum Qualifications:

  • Associate’s degree.
  • At least 2 years of experience and with providing telecom support.
  • Clearance: Public Trust
  • Citizenship: US Citizen by birth or naturalization

Pay and Benefits

The hourly range for this position is $35.00 - $37.00.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Qualifications:

Necessary Skills and Knowledge:

  • Strong problem-solving skills and ability to plan and deliver technical solutions independently.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and deliver under tight deadlines.
  • Strong analytical skills and attention to detail.

Minimum Qualifications:

  • Associate’s degree.
  • At least 2 years of experience and with providing telecom support.
  • Clearance: Public Trust
  • Citizenship: US Citizen by birth or naturalization

Pay and Benefits

The hourly range for this position is $35.00 - $37.00.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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