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How much do telecom support technician jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for telecom support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Support Technician, and why are they important?

To thrive as a Telecom Support Technician, you need a solid understanding of telecommunications systems, troubleshooting skills, and often a relevant associate degree or technical certification such as CompTIA Network+. Familiarity with diagnostic tools, networking hardware, VoIP systems, and ticketing platforms like ServiceNow is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills ensure efficient resolution of technical issues, minimize service disruptions, and maintain high customer satisfaction in telecom environments.

What are some common challenges faced by Telecom Support Technicians, and how can they be addressed?

Telecom Support Technicians often encounter challenges such as troubleshooting complex network issues, managing multiple customer requests simultaneously, and keeping up with rapidly evolving technologies. To address these, technicians benefit from strong problem-solving skills, ongoing technical training, and effective time management. Collaborating closely with other IT and engineering teams can also help resolve issues more efficiently, while clear communication with customers ensures expectations are managed and solutions are understood.

How much do telecom technicians make in the US?

Telecom support technicians in the US typically earn a median annual salary of around $50,000 to $60,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher wages and overtime pay in field environments.

What are Telecom Support Technicians?

Telecom Support Technicians are professionals who install, maintain, and troubleshoot telecommunications equipment and systems. Their responsibilities often include configuring phone lines, internet connections, and networking hardware for businesses and homes. They also address technical issues, perform routine maintenance, and provide customer support to ensure reliable communication services. Telecom Support Technicians typically work for telecommunications companies, IT service providers, or large organizations with complex communication infrastructures.

What is the highest paying job in telecommunications?

In telecommunications, senior roles such as telecommunications director, network architect, or systems engineering manager tend to have the highest salaries. These positions often require advanced certifications, extensive experience, and expertise in network design, security, and management, with salaries significantly higher than entry-level technician roles.

What do telecom technicians do?

Telecom support technicians install, maintain, and repair telecommunications systems such as phone lines, internet connections, and network equipment. They troubleshoot technical issues, ensure system functionality, and may work with tools like diagnostic software and testing devices in various environments, often requiring technical certifications and adherence to safety protocols.

Are telecom technicians in demand?

Telecom support technicians are in steady demand due to ongoing upgrades in communication infrastructure, including fiber optics and wireless networks. Employment opportunities are often available in telecommunications companies, cable providers, and network service firms, especially for those with technical skills and certifications in networking and troubleshooting. The role typically requires knowledge of telecom equipment, tools, and safety protocols, and demand is expected to grow with the expansion of broadband and 5G networks.
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What job categories do people searching Telecom Support Technician jobs look for? The top searched job categories for Telecom Support Technician jobs are:
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Infographic showing various Telecom Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.
IT Telecom Support Analyst

IT Telecom Support Analyst

Murtech Staffing and Solutions

Pittsburgh, PA • On-site

$55K - $58K/yr

Full-time

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Job description

Telecom Support Technician / Business Technical Analyst

Location: Pittsburgh, PA (Onsite)

Murtech Staffing is seeking a Telecom Support Technician / Business Technical Analyst to support a leading healthcare organization in the Pittsburgh area. This is an excellent opportunity for someone with hands-on telephony experience who enjoys troubleshooting, hardware deployment, and working in a fast-paced healthcare environment.

Responsibilities

  • Provide onsite support for enterprise telephony equipment, including Avaya, SPOK, and MarketSpark systems.
  • Install, deploy, configure, troubleshoot, and maintain telephones, pagers, telephony hardware, and supporting servers.
  • Perform hardware replacements, upgrades, and telephone deployments.
  • Assist with cabling and re-mapping connections during equipment installations and upgrades.
  • Diagnose and resolve telephony hardware and connectivity issues.
  • Deliver outstanding customer service while supporting hospital and physician office locations.
  • Work primarily in telecommunications closets and other behind-the-scenes hospital environments.
  • Participate in an on-call rotation for after-hours support as needed (after training).
  • Will travel 3 days/week to one location and 2/days week at another - both Pittsburgh based

Qualifications

  • High school diploma or equivalent required.
  • 1–5 years of experience supporting enterprise telephone or telecommunications systems.
  • Experience with telephone deployments, hardware installations, and troubleshooting.
  • Strong organizational, problem-solving, and customer service skills.
  • Ability to prioritize and execute multiple technical tasks efficiently.
  • Comfortable working in hospital environments, equipment rooms, and telecommunications closets.
  • Valid driver's license and reliable transportation required.

Preferred Experience

  • Avaya telephony systems
  • SPOK paging systems
  • MarketSpark solutions
  • Healthcare IT or hospital support experience
  • Telecommunications infrastructure and structured cabling

If you're a motivated telecommunications professional looking to support critical healthcare communications systems, we'd love to hear from you!

Company Description

About Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.