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Telecom Support Technician Jobs (NOW HIRING)

In-Telecom

Voice L2 Technician

Kennesaw, GA

$55K - $65K/yr

Description We are seeking an IT Support Technician for a role that provides help desk support ... Expertise * 2+ years of IT or telecom support experience (MSP/VoIP background preferred)

5x5 Telecom

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Telecom Field Technician II

Pasadena, CA · On-site

$26 - $32/hr

If you bring Network & Telecom Field support experience, strong troubleshooting skills, and the ability to think on your feet, we invite you to apply to join our team as a Telecom Field Technician II ...

OTSI

Workstation Support Technician

Topeka, KS

$18 - $21.75/hr

Proven experience (2 years) as a workstation support technician or in a similar technical support ... Tech, Telecom & Media, Manufacturing, and more. Our focused technology areas: AI/ML (Agentic AI ...

PRIDE Industries

Desktop Support Technician

Roseville, CA · On-site

$19.57 - $27.81/hr

Desktop Support Technician Job Code: 918 - PR-Desktop Support Tech HR Title Group: Information ... desktop and telecom equipment replacement. This job requires intermediate technical skills ...

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How much do telecom support technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for telecom support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telecom support technician?

To thrive as a Telecom Support Technician, you need a solid understanding of telecommunications systems, troubleshooting skills, and often a relevant associate degree or technical certification such as CompTIA Network+. Familiarity with diagnostic tools, networking hardware, VoIP systems, and ticketing platforms like ServiceNow is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills ensure efficient resolution of technical issues, minimize service disruptions, and maintain high customer satisfaction in telecom environments.

What are some common challenges faced by telecom support technicians, and how can they be addressed?

Telecom Support Technicians often encounter challenges such as troubleshooting complex network issues, managing multiple customer requests simultaneously, and keeping up with rapidly evolving technologies. To address these, technicians benefit from strong problem-solving skills, ongoing technical training, and effective time management. Collaborating closely with other IT and engineering teams can also help resolve issues more efficiently, while clear communication with customers ensures expectations are managed and solutions are understood.

What is a telecom support technician?

Telecom Support Technicians are professionals who install, maintain, and troubleshoot telecommunications equipment and systems. Their responsibilities often include configuring phone lines, internet connections, and networking hardware for businesses and homes. They also address technical issues, perform routine maintenance, and provide customer support to ensure reliable communication services. Telecom Support Technicians typically work for telecommunications companies, IT service providers, or large organizations with complex communication infrastructures.
More about Telecom Support Technician jobs
What job categories do people searching Telecom Support Technician jobs look for? The top searched job categories for Telecom Support Technician jobs are:
Telecom Support Technician jobs near you
Infographic showing various Telecom Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.

Voice L2 Technician

In-Telecom

Kennesaw, GA

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 hours ago

Job description

Description
We are seeking an IT Support Technician for a role that provides help desk support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support.  
This role is ideal for someone who enjoys variety, can work independently, and provides dependable support. 

Key Responsibilities
  • Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints  
  • Perform service for installs, cutovers, troubleshooting, and service requests 
  • Work remote help desk tickets, including: 
    • Voice tickets (IP Office, ITC Cloud, hosted platforms) 
    • Tier 1–2 desktop support  
    • General client issues as assigned 
  • Document all work and resolve issues efficiently in ConnectWise Manage 
  • Communicate effectively with clients and deliver professional support experiences 
  • Ensure accurate time entry, ticket notes, and follow-up actions 

Skills, Knowledge & Expertise
  • 2+ years of IT or telecom support experience (MSP/VoIP background preferred)  
  • Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)  
  • Strong client service and communication skills 
Preferred Certifications (nice to have)  
  • CompTIA A+, Network+  
  • Avaya IP Office ACIS/ACSS  
  • SIP/VoIP certifications (e.g., SIP School SSCA)  
  • NetSapiens or 8x8 platform training

Job Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance 
  • Disability Insurance
  • 401k