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Telecom Support Technician Jobs (NOW HIRING)

In-Telecom

Voice L2 Technician

Kennesaw, GA · Hybrid

$55K - $65K/yr

Description We are seeking an IT Support Technician for a role that provides help desk support ... Expertise * 2+ years of IT or telecom support experience (MSP/VoIP background preferred)

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How much do telecom support technician jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for telecom support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Support Technician, and why are they important?

To thrive as a Telecom Support Technician, you need a solid understanding of telecommunications systems, troubleshooting skills, and often a relevant associate degree or technical certification such as CompTIA Network+. Familiarity with diagnostic tools, networking hardware, VoIP systems, and ticketing platforms like ServiceNow is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills ensure efficient resolution of technical issues, minimize service disruptions, and maintain high customer satisfaction in telecom environments.

What are some common challenges faced by Telecom Support Technicians, and how can they be addressed?

Telecom Support Technicians often encounter challenges such as troubleshooting complex network issues, managing multiple customer requests simultaneously, and keeping up with rapidly evolving technologies. To address these, technicians benefit from strong problem-solving skills, ongoing technical training, and effective time management. Collaborating closely with other IT and engineering teams can also help resolve issues more efficiently, while clear communication with customers ensures expectations are managed and solutions are understood.

What are Telecom Support Technicians?

Telecom Support Technicians are professionals who install, maintain, and troubleshoot telecommunications equipment and systems. Their responsibilities often include configuring phone lines, internet connections, and networking hardware for businesses and homes. They also address technical issues, perform routine maintenance, and provide customer support to ensure reliable communication services. Telecom Support Technicians typically work for telecommunications companies, IT service providers, or large organizations with complex communication infrastructures.
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Telecom Support Technician jobs near you
R&D Telecom Lab Support Technician

R&D Telecom Lab Support Technician

MMC Group

Plano, TX

Full-time

Medical, Dental, Vision, Life

Posted yesterday

Job description

R&D Telecom Lab Support Technician - Telecom Lab Operations

Location: Plano, TX
Assignment Type: Long-term

Schedule: Full-time, standard business hours with flexibility based on lab support needs

We are seeking a hands-on R&D Lab Support Technician to support daily operations and maintenance of a high-functioning telecommunications lab in Plano. This lab supports a broad range of telecom environments, including leading-edge cloud and VoIP gateways, legacy Nortel switching platforms, and supporting infrastructure across multiple technologies.

This role is ideal for candidates with telecom field experience, commissioning, installations, lab operations, or central office support backgrounds. Candidates with prior commissioner or telecom installation experience will align especially well with this opportunity.

The ideal candidate is technically curious, mechanically capable, and comfortable working across both legacy and modern telecommunications systems.

Key Responsibilities

  • Provide day-to-day support and timely resolution for lab user requests
  • Support maintenance and troubleshooting of telecom lab infrastructure
  • Debug complex telecommunications systems across legacy and modern platforms
  • Perform fresh operating system installs including RedHat, CentOS, Ubuntu, and other LINUX environments
  • Rack mount telecommunications equipment and support hardware deployment
  • Maintain and update lab inventory tracking systems and databases
  • Monitor lab AC and DC power usage
  • Monitor cooling systems and environmental conditions within the lab
  • Ensure lab workspaces remain clean, organized, and 'tour ready' at all times
  • Support infrastructure related to VoIP gateways, legacy Nortel systems, and telecom switching platforms
  • Assist with network and telecom cabling installation and organization
  • Work safely with hand tools, equipment installation, and elevated work areas

Required Qualifications

  • Strong PC proficiency and comfort working in a Windows environment
  • Experience installing and supporting operating systems
  • Experience maintaining inventory databases or asset tracking systems
  • Basic understanding of network cabling including:
    • Ethernet
    • 1G and 10G copper cabling
    • Fiber optic cabling
  • Basic understanding of telephony including:
    • Tip and Ring
    • POTS (Plain Old Telephone Service)
  • Basic understanding of telecommunications cabling standards including:
    • BIX
    • DSX
  • Basic understanding of TDM carrier systems including:
    • DS1
    • DS3
  • Basic understanding of synchronization and timing
  • Basic understanding of DC power systems, batteries, and grounding
  • Comfortable using hand tools including screwdrivers, wire cutters, drills, and similar tools
  • Comfortable working at heights
  • Ability to lift up to 50 pounds
  • Strong troubleshooting mindset and willingness to learn both legacy and emerging technologies

Preferred Background

  • Telecom commissioning experience
  • Installation technician background
  • Central office telecom support experience
  • Ribbon, Nortel, or legacy telecom platform exposure
  • Field service or telecom infrastructure support experience
  • Experience supporting lab operations in an R&D or engineering environment

Ideal Candidate Profile

This role is best suited for someone with commissioner-type telecom experience who understands both field installations and technical lab environments. Candidates who have supported telecom infrastructure, switching platforms, or carrier systems and can work independently with strong attention to detail will be highly successful in this position.


Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits


Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.