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Telecom Support Technician Jobs (NOW HIRING)

Vonix, LLC

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Telecom Support Technician

Orlando, FL · On-site

$15 - $17/hr

Why Work With Us Our fast-growing business telecom company is looking for a friendly, motivated Tier 1 Support Technician who desires hands-on experience in the business IT sector within a ...

Urgent

In-Telecom

Voice L2 Technician

Kennesaw, GA

Description We are seeking an IT Support Technician for a role that provides help desk support ... Expertise * 2+ years of IT or telecom support experience (MSP/VoIP background preferred)

VOICE

Voice L2 Technician

Rex, GA · On-site

Voice L2 Technician We are seeking an IT Support Technician for a role that provides help desk ... Expertise * 2+ years of IT or telecom support experience (MSP/VoIP background preferred)

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

Proven experience (2 years) as a workstation support technician or in a similar technical support ... Tech, Telecom & Media, Manufacturing, and more. Our focused technology areas: AI/ML (Agentic AI ...

PRIDE Industries

Desktop Support Technician

Roseville, CA · On-site

$19.57 - $27.81/hr

Desktop Support Technician Job Code: 918 - PR-Desktop Support Tech HR Title Group: Information ... desktop and telecom equipment replacement. This job requires intermediate technical skills ...

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

... support Technician (Topeka, KS - Onsite) MAJOR RESPONSIBILITES: • Install, configure, and ... Telecom & Media, Manufacturing, and more. Our focused technology areas: • AI/ML (Agentic AI ...

NextGen Global Resources

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Desktop Support Technician

Lewisville, TX · On-site

$30 - $35/hr

We are hiring for Desktop support Technician in Lewisville, TX Requirement * IT degree with 2-3 ... You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division.

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How much do telecom support technician jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for telecom support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What is a telecom support technician?

Telecom Support Technicians are professionals who install, maintain, and troubleshoot telecommunications equipment and systems. Their responsibilities often include configuring phone lines, internet connections, and networking hardware for businesses and homes. They also address technical issues, perform routine maintenance, and provide customer support to ensure reliable communication services. Telecom Support Technicians typically work for telecommunications companies, IT service providers, or large organizations with complex communication infrastructures.

What are the key skills and qualifications needed to thrive as a telecom support technician?

To thrive as a Telecom Support Technician, you need a solid understanding of telecommunications systems, troubleshooting skills, and often a relevant associate degree or technical certification such as CompTIA Network+. Familiarity with diagnostic tools, networking hardware, VoIP systems, and ticketing platforms like ServiceNow is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills ensure efficient resolution of technical issues, minimize service disruptions, and maintain high customer satisfaction in telecom environments.

What are some common challenges faced by telecom support technicians, and how can they be addressed?

Telecom Support Technicians often encounter challenges such as troubleshooting complex network issues, managing multiple customer requests simultaneously, and keeping up with rapidly evolving technologies. To address these, technicians benefit from strong problem-solving skills, ongoing technical training, and effective time management. Collaborating closely with other IT and engineering teams can also help resolve issues more efficiently, while clear communication with customers ensures expectations are managed and solutions are understood.
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The top searched job categories for Telecom Support Technician jobs are:

Telecom Support Technician jobs near you
Infographic showing various Telecom Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.

Telecom Support Technician

Orlando, FL • On-site

Vonix, LLC
Telecommunications • 1 - 10 employees
Learn more about Vonix, LLCexternal

Urgent

$15 - $17/hr

Full-time

PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Why Work With Us

Our fast-growing business telecom company is looking for a friendly, motivated Tier 1 Support Technician who desires hands-on experience in the business IT sector within a collaborative office environment.

Are you a people person? Do you enjoy games and the challenge of problem solving? Are you interested in technology and have a knack for making things work? This position could be for you.

What You’ll Do

•       Serve as the first point of contact for inbound customer calls and support tickets

•       Diagnose and troubleshoot technical issues related to VoIP phones, internet connectivity, network equipment, and cloud-based systems

•       Walk customers through step-by-step resolutions clearly and patiently over phone and email

•       Provision and configure VoIP services, SIP trunks, and cloud PBX systems for new and existing customers

•       Perform basic network diagnostics including connectivity checks, router/switch configuration, and identifying hardware or ISP-related issues

•       Use AI-powered tools to research issues, draft documentation, and accelerate ticket resolution

•       Log, track, and manage support tickets accurately in the CRM/ticketing system

•       Escalate complex or unresolved issues to Tier 2 support with thorough notes and diagnostic findings

•       Learn and stay current on VoIP technology, telecom standards, and Vonix product updates

We’d Love to Meet You If...

Technical Skills

•       You understand basic networking concepts — IP addresses, DNS, DHCP, routers, and switches

•       You are comfortable navigating Windows and/or Mac operating systems and can troubleshoot common OS-level issues

•       You have some familiarity with VoIP, SIP, or cloud phone systems (or are eager to learn)

•       You know how to read and interpret basic error logs or diagnostic outputs

•       You are comfortable using AI tools (such as ChatGPT, Claude, or similar) to research problems, summarize information, and draft communications

•       Experience with ticketing or CRM platforms (e.g. Freshdesk, Zendesk, Zoho) is a plus


Soft Skills & Work Style

•       You are good at games requiring strategy, logic, and problem solving

•       You enjoy talking with people and can interact professionally with business owners

•       You are confident, competent, friendly, and self-responsible

•       You are able to receive feedback and work with it constructively

•       You can stay organized and juggle multiple tasks at the same time

•       High school diploma or equivalent required; technical coursework or certifications (CompTIA IT Fundamentals, A+, Network+) are a plus

What We Offer

•       In-office position with the possibility of remote work over time

•       Part-time and full-time hours available

•       Hands-on experience with real business telecom systems from day one

•       New and interesting technical puzzles to solve every day

•       Mentorship and ongoing training

•       Long-term growth and promotion opportunities

How to Apply

Interested candidates are encouraged to submit a resume and a brief cover letter describing their interest in the role and any relevant experience. We look forward to connecting with you!

Company Description

Vonix is a privately-owned VoIP telecom company based in Orlando, Florida. Our team has decades of experience in cloud-based business solutions. We believe that businesses deserve custom solutions with personalized service. We are committed to always putting our customers first by:

Providing high-quality, reliable service
Offering every customer professional support
Developing cutting-edge technology
Helping businesses communicate better