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Telecom Support Technician Jobs (NOW HIRING)

ServicePoint LLC

Desktop Support Technician

Newton, IA · On-site

$18.75 - $23.75/hr

This role serves as the primary onsite "smart hands" resource supporting enterprise infrastructure teams, including network, server, telecom, and security operations. The technician is responsible ...

Compucom Staffing

Deskside Support Technician

Bloomfield, CT · On-site

$20.25 - $25.75/hr

Compucom Staffing is seeking a qualified Deskside Support Technician to join their client's team ... telecom, and computing Company : Our mission is to provide exceptional IT talent and scalable ...

First Impulse

Customer Support Technician

Orange, CA · On-site

$25 - $40/hr

... Support Technician for Commercial Low Voltage Systems. We service Orange, Los Angeles, Riverside ... Must have own basic telecom tools including Punch Tool, Snips, Wire Strippers, Cordless Drill, etc ...

B+T Group

Telecom Civil Technician

Austin, TX · On-site

Telecom Civil Technician / Tower Construction Technician Austin, TX | Travel Required Build ... Support construction and installation of wireless tower infrastructure * Work around heavy ...

Quinn Company

Senior IT Support Technician

Whittier, CA · On-site

$29.10 - $34.44/hr

Overview Senior IT Support Technician - City of Industry Quinn Company is seeking a Senior IT ... Install, configure, deploy, and troubleshoot PCs, mobile devices, and telecom systems * Manage ...

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Telecom Support Technician information

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How much do telecom support technician jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for telecom support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Support Technician, and why are they important?

To thrive as a Telecom Support Technician, you need a solid understanding of telecommunications systems, troubleshooting skills, and often a relevant associate degree or technical certification such as CompTIA Network+. Familiarity with diagnostic tools, networking hardware, VoIP systems, and ticketing platforms like ServiceNow is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills ensure efficient resolution of technical issues, minimize service disruptions, and maintain high customer satisfaction in telecom environments.

What are some common challenges faced by Telecom Support Technicians, and how can they be addressed?

Telecom Support Technicians often encounter challenges such as troubleshooting complex network issues, managing multiple customer requests simultaneously, and keeping up with rapidly evolving technologies. To address these, technicians benefit from strong problem-solving skills, ongoing technical training, and effective time management. Collaborating closely with other IT and engineering teams can also help resolve issues more efficiently, while clear communication with customers ensures expectations are managed and solutions are understood.

How much do telecom technicians make in the US?

Telecom support technicians in the US typically earn a median annual salary of around $50,000 to $60,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher wages and overtime pay in field environments.

What are Telecom Support Technicians?

Telecom Support Technicians are professionals who install, maintain, and troubleshoot telecommunications equipment and systems. Their responsibilities often include configuring phone lines, internet connections, and networking hardware for businesses and homes. They also address technical issues, perform routine maintenance, and provide customer support to ensure reliable communication services. Telecom Support Technicians typically work for telecommunications companies, IT service providers, or large organizations with complex communication infrastructures.

What does a telecommunication technician do?

A telecommunication technician installs, maintains, and repairs communication systems such as phone lines, internet connections, and network equipment. They troubleshoot technical issues, ensure system functionality, and may work with tools like testing devices and software diagnostics. The role often requires technical knowledge, problem-solving skills, and certifications in networking or telecommunications.

What is the highest paying job in telecommunications?

In telecommunications, senior roles such as telecommunications director, network architect, or systems engineering manager tend to have the highest salaries, often exceeding six figures. These positions typically require advanced technical skills, certifications, and extensive experience in network design, management, and strategic planning.

What is the highest paid technician?

In the telecommunications support field, senior or specialized technicians such as network or fiber optic technicians tend to earn the highest salaries, often exceeding $70,000 annually. Factors like experience, certifications, and working in high-demand areas can increase earning potential for these roles.
More about Telecom Support Technician jobs
What job categories do people searching Telecom Support Technician jobs look for? The top searched job categories for Telecom Support Technician jobs are:
Telecom Support Technician jobs near you
Infographic showing various Telecom Support Technician job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.
Field Technician IV - Telecom Support

Field Technician IV - Telecom Support

Enhanced Veterans Solutions, Inc

Colorado Springs, CO • On-site

$20 - $28.50/hr

Full-time

Posted 17 days ago

Key responsibilities

  • Install, configure, maintain, troubleshoot, and repair VoIP systems, IP telephony devices, and Unified Communications infrastructure.

  • Monitor VoIP system performance, call quality, alarms, and operational status to ensure system availability requirements are met.

  • Document maintenance activities, work orders, outage reports, and repair actions within Government Automated Information Systems.

Job description

Secret Clearance Required
EVS is seeking aTelecom Support Technician IV. The Field Technician IV provides advanced operational, maintenance, and technical support for the Voice over Internet Protocol (VoIP) infrastructure supporting the United States Air Force Academy (USAFA). This position is responsible for installation, troubleshooting, repair, maintenance, monitoring, and sustainment of enterprise VoIP systems, Unified Communications (UC) equipment, IP telephony devices, and associated telecommunications infrastructure in support of mission-essential operations. The technician supports outage response, preventive maintenance, system upgrades, and operational readiness requirements in accordance with the Performance Work Statement (PWS).
Key Responsibilities
• Install, configure, maintain, troubleshoot, and repair VoIP systems, IP telephony devices, and Unified Communications (UC) infrastructure.
• Support Cisco Unified Communications Manager (UCM), VoIP gateways, routers, handsets, and associated telecommunications equipment.
• Perform troubleshooting and repair activities for VoIP outages, degraded services, and telecommunications failures.
• Monitor VoIP system performance, call quality, alarms, and operational status to ensure system availability requirements are met.
• Perform system checks, operational inspections, and first-look diagnostics to identify and resolve issues affecting VoIP operations.
• Install new telephone systems, VoIP handsets, and associated equipment within required work order timelines.
• Coordinate telephone installations, moves, changes, and removals through Government ticketing systems including ServiceNow and CIPS.
• Maintain and update VoIP system configurations, endpoint records, and call routing information.
• Support software updates, firmware upgrades, system patching, and cybersecurity compliance activities in accordance with DISA STIG and IAVA requirements.
• Perform preventive maintenance inspections (PMI), equipment cleaning, testing, adjustments, and warranty tracking activities.
• Support interoperability and integration activities involving VoIP, VTC systems, and DISA Global Video Services (GVS).
• Document maintenance activities, work orders, outage reports, and repair actions within Government Automated Information Systems (AIS).
• Coordinate with Government personnel, cybersecurity teams, vendors, and technical support teams to ensure uninterrupted voice communications support.
• Support E911 systems, call manager modules, and emergency communications functions.
• Respond to Priority 1, 2, and 3 outages within required response timelines during core and non-core hours.
• Participate in after-hours on-call support rotations and emergency outage response activities.
• Support operational standby requirements, CORONA events, graduation activities, VIP support requirements, and other mission-critical operations.
Requirements
Required Qualifications
• Active Secret Security Clearance required.
• Minimum of 4-6 years of experience supporting VoIP systems, telecommunications infrastructure, or enterprise communications environments.
• Experience supporting Cisco VoIP technologies, Unified Communications systems, IP telephony, and enterprise telecommunications equipment.
• Experience troubleshooting VoIP outages, call routing issues, handset failures, and network-based communications systems.
• Familiarity with Cisco Unified Communications Manager (UCM), SIP protocols, VoIP gateways, and enterprise voice systems.
• Knowledge of telecommunications cabling, handset deployment, and VoIP endpoint configuration.
• Familiarity with ServiceNow, CIPS, or similar enterprise ticket management systems.
• Understanding of DISA STIGs, cybersecurity compliance requirements, and DoD operational environments preferred.
• Strong troubleshooting, analytical, communication, and customer service skills.
• Ability to work independently and support mission-critical operations in fast-paced environments.
Certifications (Preferred/Required)
• CompTIA Security+ CE or equivalent DoD 8140 compliant certification required.
• VMware/Broadcom certifications required.
• Cisco Certified Network Associate (CCNA) or CCNA Collaboration preferred.
• Cisco Unified Communications certifications preferred.
Work Environment
• On-site position supporting the United States Air Force Academy (USAFA).
• Requires participation in standard operating hours and after-hours/on-call support rotations.
• May require lifting, transporting, and installing telecommunications equipment and VoIP hardware.
• May require support during federal holidays, emergency operations, and mission-critical activities.
• Position supports mission-essential communications infrastructure.
Salary Description
$20.00 to 28.50 per hour

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