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Telecom Support Technician Jobs (NOW HIRING)

INSPYR Solutions

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Title: Technical Support Technician Location: Manassas, VA Duration: 6 month contract (high ... TELECOM Information collected and processed through your application with INSPYR Solutions ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... We are seeking a Desktop Support Technician to join our team. As a member of the team, you will ...

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How much do telecom support technician jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for telecom support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Support Technician, and why are they important?

To thrive as a Telecom Support Technician, you need a solid understanding of telecommunications systems, troubleshooting skills, and often a relevant associate degree or technical certification such as CompTIA Network+. Familiarity with diagnostic tools, networking hardware, VoIP systems, and ticketing platforms like ServiceNow is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills ensure efficient resolution of technical issues, minimize service disruptions, and maintain high customer satisfaction in telecom environments.

What are some common challenges faced by Telecom Support Technicians, and how can they be addressed?

Telecom Support Technicians often encounter challenges such as troubleshooting complex network issues, managing multiple customer requests simultaneously, and keeping up with rapidly evolving technologies. To address these, technicians benefit from strong problem-solving skills, ongoing technical training, and effective time management. Collaborating closely with other IT and engineering teams can also help resolve issues more efficiently, while clear communication with customers ensures expectations are managed and solutions are understood.

How much do telecom technicians make in the US?

Telecom support technicians in the US typically earn a median annual salary of around $50,000 to $60,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher wages and overtime pay in field environments.

What are Telecom Support Technicians?

Telecom Support Technicians are professionals who install, maintain, and troubleshoot telecommunications equipment and systems. Their responsibilities often include configuring phone lines, internet connections, and networking hardware for businesses and homes. They also address technical issues, perform routine maintenance, and provide customer support to ensure reliable communication services. Telecom Support Technicians typically work for telecommunications companies, IT service providers, or large organizations with complex communication infrastructures.

What is the highest paying job in telecommunications?

In telecommunications, senior roles such as telecommunications director, network architect, or systems engineering manager tend to have the highest salaries. These positions often require advanced certifications, extensive experience, and expertise in network design, security, and management, with salaries significantly higher than entry-level technician roles.

What do telecom technicians do?

Telecom support technicians install, maintain, and repair telecommunications systems such as phone lines, internet connections, and network equipment. They troubleshoot technical issues, ensure system functionality, and may work with tools like diagnostic software and testing devices in various environments, often requiring technical certifications and adherence to safety protocols.

Are telecom technicians in demand?

Telecom support technicians are in steady demand due to ongoing upgrades in communication infrastructure, including fiber optics and wireless networks. Employment opportunities are often available in telecommunications companies, cable providers, and network service firms, especially for those with technical skills and certifications in networking and troubleshooting. The role typically requires knowledge of telecom equipment, tools, and safety protocols, and demand is expected to grow with the expansion of broadband and 5G networks.
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What job categories do people searching Telecom Support Technician jobs look for? The top searched job categories for Telecom Support Technician jobs are:
Telecom Support Technician jobs near you
Infographic showing various Telecom Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.
Telecom Support Analyst Levels 1-5

Telecom Support Analyst Levels 1-5

Metropolitan Transportation Authority

Manhattan, NY • On-site

Full-time

Re-posted 18 days ago

Metropolitan Transportation Authority rating

7.5

Company rating: 7.5 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

41st of 77 rated public transport

Job description

Job Summary:
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. The Telecom Support Analyst position involves planning, monitoring, and controlling costs for all telecommunication activities and supporting the expansion of cellular and voice technology functions.
Responsibilities:
• Coordinate the efficient control over all corporate centralized telecommunications activities, including installations, changes, and costs.
• Work with other IT technical resources to support voice and telecommunications-related technical problems and services.
• Maintain controls over new and expanding telecommunications technologies (i.e., cellular phones, smartphones, voicemail, etc.)
• Coordinate the development of voice and data proposals for service improvements.
• Monitor and analyze telecommunication monthly billing.
• Administer software changes to telecommunication databases.
• Develop procedures and corporate policies with regard to current and future usage of telecommunication technologies.
• Provide technical support for all voice-related technologies, including telephone, voice mail, pagers, cell phones, and call center services.
• Participate in the evaluation of new products and technologies.
• Guide less senior technicians and staff in the performance of their tasks.
• Design and engineer solutions and standards to be applied within the department.
• Contribute to the planning and coordination of tasks associated with voice technology-related projects.
• Direct the design and engineering of solutions and projects to be implemented within the department.
• Lead the planning and coordination of tasks associated with voice technology-related projects.
Qualifications:
Required:
• Knowledge of commonly used concepts, practices, and procedures within the telecommunications field (i.e., voice data communications, state-of-the-art technology).
• Must be able to multitask.
• Must demonstrate the ability to work effectively with all levels of company staff and management.
• Must be highly skilled in personal computer usage, including Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to learn and apply new technology.
• Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communication skills.
• Strong analytical skills.
• Strong people skills.
• Experience with troubleshooting and supporting technical issues both remotely and on-site using standard MTA IT tools and techniques.
• Ability to provide technical solutions to meet business unit requirements.
• Ability to provide technical direction to less senior staff members.
• Strong knowledge and familiarity with commonly used concepts, practices, and procedures within the telecommunications field (i.e., voice data communications, state-of-the-art technology).
• Strong experience with troubleshooting and supporting technical issues both remotely and on-site using standard MTA IT tools and techniques.
• Ability to design and engineer complex solutions incorporating standards and industry best practices to enhance and expand the functionality of the corporate voice/data network, including fault tolerance, resiliency, and scalability.
• Advanced knowledge and familiarity with commonly used concepts, practices, and procedures within the telecommunications field (i.e., voice data communications, state-of-the-art technology).
• Advanced experience with troubleshooting and supporting technical issues both remotely and on-site using standard MTA IT tools and techniques.
• Must demonstrate excellent knowledge and familiarity with commonly used concepts, practices, and procedures within the telecommunications field (i.e., voice data communications, state-of-the-art technology).
• Demonstrated ability to provide technical solutions to meet business unit requirements.
• Demonstrated ability to design and engineer complex solutions incorporating standards and industry best practices to enhance and expand the functionality of the corporate voice/data network, including fault tolerance, resiliency, and scalability.
• Proven experience working with senior-level staff contributing to both short and long-term technology-related planning strategies.
• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 1 year’s experience installing, maintaining and supporting telecommunications technologies.
• Must possess a basic knowledge, familiarity, and experience with maintaining and supporting a complex network environment.
• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 5 years’ experience installing, maintaining and supporting network technologies.
• Must possess a minimum of 3 years’ experience maintaining and supporting a complex voice/data network environment.
• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 7 years’ experience installing, maintaining and supporting network technologies.
• Must possess a minimum of 5 years’ experience maintaining and supporting a complex voice/data network environment.
• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 10 years’ experience installing, maintaining and supporting network technologies.
• Must possess a minimum of 8 years’ experience maintaining and supporting a complex voice/data network environment.
• Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 12 years’ experience installing, maintaining and supporting network technologies.
• Must possess a minimum of 10 years’ experience maintaining and supporting a complex voice/data network environment.
Company:
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut. Founded in 1834, the company is headquartered in New York, NY, US, , with a team of 10001+ employees. The company is currently Late Stage.

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