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Telecom Support Technician Jobs (NOW HIRING)

INNO4

STAFF AUG Level 2 Support Technician

Newton, IA

$25 - $30/hr

This role serves as the primary onsite "smart hands" resource supporting enterprise infrastructure teams, including network, server, telecom, and security operations. The technician is responsible ...

INSPYR Solutions

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Title: Technical Support Technician Location: Manassas, VA Duration: 6 month contract (high ... TELECOM Information collected and processed through your application with INSPYR Solutions ...

Mass General Brigham

Desktop Support Technician

Salem, MA · On-site

$19.81 - $28.30/hr

The Desktop Support Technician is vital to the team and will be managing and supporting a wide ... telecom -Document issues and resolutions effectively and efficiently. -Provide professional ...

Massgeneralbrigham

Desktop Support Technician

Salem, MA · On-site

$19.81 - $28.30/hr

The Desktop Support Technician is vital to the team and will be managing and supporting a wide ... telecom -Document issues and resolutions effectively and efficiently. -Provide professional ...

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Telecom Support Technician information

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How much do telecom support technician jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for telecom support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Support Technician, and why are they important?

To thrive as a Telecom Support Technician, you need a solid understanding of telecommunications systems, troubleshooting skills, and often a relevant associate degree or technical certification such as CompTIA Network+. Familiarity with diagnostic tools, networking hardware, VoIP systems, and ticketing platforms like ServiceNow is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills ensure efficient resolution of technical issues, minimize service disruptions, and maintain high customer satisfaction in telecom environments.

What are some common challenges faced by Telecom Support Technicians, and how can they be addressed?

Telecom Support Technicians often encounter challenges such as troubleshooting complex network issues, managing multiple customer requests simultaneously, and keeping up with rapidly evolving technologies. To address these, technicians benefit from strong problem-solving skills, ongoing technical training, and effective time management. Collaborating closely with other IT and engineering teams can also help resolve issues more efficiently, while clear communication with customers ensures expectations are managed and solutions are understood.

How much do telecom technicians make in the US?

Telecom support technicians in the US typically earn a median annual salary of around $50,000 to $60,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher wages and overtime pay in field environments.

What are Telecom Support Technicians?

Telecom Support Technicians are professionals who install, maintain, and troubleshoot telecommunications equipment and systems. Their responsibilities often include configuring phone lines, internet connections, and networking hardware for businesses and homes. They also address technical issues, perform routine maintenance, and provide customer support to ensure reliable communication services. Telecom Support Technicians typically work for telecommunications companies, IT service providers, or large organizations with complex communication infrastructures.

What does a telecommunication technician do?

A telecommunication technician installs, maintains, and repairs communication systems such as phone lines, internet connections, and network equipment. They troubleshoot technical issues, ensure system functionality, and may work with tools like testing devices and software diagnostics. The role often requires technical knowledge, problem-solving skills, and certifications in networking or telecommunications.

What is the highest paying job in telecommunications?

In telecommunications, senior roles such as telecommunications director, network architect, or systems engineering manager tend to have the highest salaries, often exceeding six figures. These positions typically require advanced technical skills, certifications, and extensive experience in network design, management, and strategic planning.

What is the highest paid technician?

In the telecommunications support field, senior or specialized technicians such as network or fiber optic technicians tend to earn the highest salaries, often exceeding $70,000 annually. Factors like experience, certifications, and working in high-demand areas can increase earning potential for these roles.
More about Telecom Support Technician jobs
What job categories do people searching Telecom Support Technician jobs look for? The top searched job categories for Telecom Support Technician jobs are:
Telecom Support Technician jobs near you
Infographic showing various Telecom Support Technician job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.
Desktop Support Technician Senior

Desktop Support Technician Senior

PRIDE Industries

Roseville, CA

$24.72 - $36.05/hr

Full-time

Posted 11 days ago

PRIDE Industries rating

8.5

Company rating: 8.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

16th of 198 rated education and training

Job description

Overview

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:


Responsibilities

PRIDE Industries

Job Description

Job: Desktop Support Technician Senior

Job Code: 910 - PR-Desktop Supprt Tech-Sr

HR Title Group: Information Technology

Salary Grade: N19

FLSA Status: Non-Exempt

Approval Date: April 21, 2022

SUPERVISES:
There are no direct reports with this position.

POSITION SUMMARY:
Under general supervision, the Senior Desktop Support Technician provides third-tier response in resolving computer systems and applications software issues that are escalated by lower level technicians; and responds to user inquiries and requests for assistance. Employees in this job class forecast new equipment needs and plan for moves and new technology introduction, as well as work directly with customers and IT staff to analyze and troubleshoot system problems, advise or instruct on solutions, and coordinate responses with other areas when necessary. This job requires detailed knowledge of the business and its functions, a full range of technical customer support and problem-solving skills; and the ability to evaluate and address a wide variety of computing issues.

TYPICAL DUTIES:

1. * Supports and advises other IT technicians as well as customers in responding to escalated user issues and operational problems with the organization’s more complex computing systems.
2. * Provides telephone and remote access within the IT group for troubleshooting, configuration, and repair of complex issues related to networking, hardware operations and software applications.
3. * Studies and evaluates prior steps in resolving escalated issues, and develops and executes new trouble shooting steps until the issue is resolved.
4. * Forecasts new equipment requirements, and plans for moves and new technology acquisitions.
5. * Maintains records of all tickets worked on and annotates accordingly.
6. * Troubleshoots and repairs personal computers and peripheral equipment, and provides on-site troubleshooting and repair of client networks and computers.
7. * Plans and coordinates system implementations at new site builds.
8. * May provide desk phone or cell phone support or accessories purchasing.
9. * Performs periodic inventory audit of all computer and telecom systems.
10. * Participates in documenting departmental policies and procedures.
11. * Maintains understanding of the company’s technology needs and strategies, and ensures policies and regulations are followed.
12. * May require working shifts outside of normal business hours.
13. * Travels to other locations approximately 30% of the time.
14. Performs other duties and special projects as assigned.
* Denotes Essential Job Function

MINIMUM QUALIFICATIONS:

• Three or more years of desktop and systems support experience in diverse IT environments;
• Excellent troubleshooting skills, especially for Windows, Networks and Telecom systems;
• Experience using remote desktop tools.
• Understanding of database structures and SQL;
• Knowledge of and skill to operate the applications supported, which include SQL Queries, Windows, Outlook and Microsoft word, Excel, Access, and PowerPoint;
• Familiarity with business systems and processes supported by systems;
• Familiarity with in-house Contract Management System or similar product preferred;
• Initiative and follow-through, including the ability to complete an assignment from start to finish and provide follow-up and documentation;
• Strong problem solving and analytical skills;
• Ability to communicate effectively and respond to questions and requests from team, customers and others;
• Effective written communication skills using appropriate business English;
• Human relations skills to maintain effective working relationships with team;
• Effective customer service skills;
• Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
• Basic mathematical ability including addition, subtraction, multiplication, and division;
• Demonstrated customer service, problem solving and common sense skills.

EDUCATION REQUIREMENTS:

Associates

High School Diploma or GED

CERTIFICATES OR LICENSES REQUIRED:

The following licenses or certificates may be required depending on local, state and/or contract requirements:

Not Applicable

PHYSICAL REQUIREMENTS:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Viewing computer screen/monitor
• Utilizing keyboard
• Answering phone/making calls

WORK ENVIRONMENT:

Work is performed in a normal office environment with limited privacy and some exposure to background noise.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.


Qualifications

Ready to make an impact?
Join an organization where business meets purpose and every role contributes to a greater mission. Apply today at PRIDE Careers and be part of something meaningful.

Learn more about who we are and what we stand for at www.prideindustries.com.

PRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

Thank you for considering a career with us—we look forward to connecting with you!

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