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Avaya Telecom Engineer Jobs (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC

Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ... Maintains high level of expertise in current and emerging technologies Create telecom documentation ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

... telecom teams on integration activities involving telephony, call center systems, and network ... supporting Avaya platforms in hybrid Cisco/Avaya environments • Experience with secure ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Partner with network engineering and telecom teams on integration activities involving telephony ... Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Partner with network engineering and telecom teams on integration activities involving telephony ... Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya ...

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How much do avaya telecom engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for avaya telecom engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Avaya Telecom Engineer, and why are they important?

To thrive as an Avaya Telecom Engineer, you need a strong understanding of telecommunications systems, VoIP technologies, and in-depth knowledge of Avaya products, typically supported by a degree in information technology or a related field. Familiarity with tools such as Avaya Aura, Communication Manager, Session Manager, and relevant Avaya certifications (e.g., ACIS, ACSS) is often required. Excellent troubleshooting, communication, and project management skills help engineers collaborate effectively and resolve complex issues. These capabilities ensure the reliability, scalability, and efficiency of enterprise communication infrastructures.

What are some common challenges Avaya Telecom Engineers face when managing large-scale enterprise phone systems?

One common challenge for Avaya Telecom Engineers is ensuring seamless integration of Avaya systems with existing IT infrastructure, especially in large or multi-site enterprises. Keeping up with frequent software updates and patches while minimizing downtime requires strong planning and coordination skills. Additionally, troubleshooting issues across voice, data, and network layers often involves collaborating closely with network administrators and end-users to quickly isolate and resolve problems. Proactive monitoring and clear communication are key to maintaining high system availability.

What is the difference between Avaya Telecom Engineer vs Cisco Voice Engineer?

AspectAvaya Telecom EngineerCisco Voice Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Voice, CCNP Collaboration
Work EnvironmentTelecom service providers, enterprise communication systemsNetwork infrastructure, enterprise and data centers
Industry UsagePrimarily in organizations using Avaya communication solutionsOrganizations using Cisco collaboration and voice solutions

Both roles focus on voice communication systems but differ in the technology platforms they specialize in. An Avaya Telecom Engineer works primarily with Avaya systems, while a Cisco Voice Engineer specializes in Cisco collaboration solutions. The choice depends on the company's existing infrastructure and preferred vendor technology.

What are Avaya Telecom Engineers?

Avaya Telecom Engineers are IT professionals who specialize in designing, implementing, and maintaining telecommunication systems using Avaya technologies. They work with hardware and software solutions to manage voice, video, messaging, and contact center applications for organizations. Their responsibilities often include troubleshooting, upgrading, and configuring Avaya equipment to ensure seamless communication. These engineers typically collaborate with other IT staff to integrate Avaya systems with existing network infrastructure, ensuring optimal performance and reliability.
More about Avaya Telecom Engineer jobs
What states have the most Avaya Telecom Engineer jobs? States with the most job openings for Avaya Telecom Engineer jobs include:
What job categories do people searching Avaya Telecom Engineer jobs look for? The top searched job categories for Avaya Telecom Engineer jobs are:
Avaya Telecom Engineer jobs near you
Infographic showing various Avaya Telecom Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Analyst (Network/Telecom services)

Analyst (Network/Telecom services)

Technogen

Lansing, MI • On-site

Contractor

Posted 10 days ago

Job description

Company Description
TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end to end IT and Business consulting services projects in public and commercial sectors across the globe.
Job Description
• 1-7 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Performs a variety of tasks, such as identify and document business requirements.
• Works under general supervision; typically reports to a project leader or manager.
A certain degree of creativity and latitude is required.
• Provides professional recommendations, technical consultation, and expertise to State staff, and statewide local agencies in regards to Call Center Telephony operations.
• Resolve telephony problems; contribute to development of criteria, standards, guidelines, evaluation methods, policy and procedure.
• Responding to requests from local agencies and promotes the Division's goals.
• Works with the agency, DTMB Agency Services and the assigned Telecom Liaison gathering business requirements for Call Center requirements from all agencies.
• Responsible for researching, analyzing, recommending, and implementing telephony contact/call center systems
• Acts as the State-Wide telephony project lead for State's contact/call center system related processes, functions, technological advancements affecting call centers and the business processes.
• Provide information gathering sessions to capture business requirements and business processes related to information technology solutions.
• Experience working with diverse group, consensus building and team building.
• Work with telephone coordinators and agencies
• Utilize tools such as Remedy, Change Point and Share Point
• Work closely with Avaya and Cisco engineers and technicians
• Manage various agency requests for services, repairs, maintenance, and other changes to Contact/Call Center Systems. Forward work assignments as needed to the appropriate work units.
• Collect and analyze data from Avaya Communication Manager and related systems.
• Uses analytical skills in problem resolution
• Provide decision support outside normal work hours.
• Perform other duties as necessary or directed.
Qualifications
Additional Information
• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of current Telephony services and Technologies.
• Knowledge of Avaya and/or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows
• Excellent customer service skills
• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
• Disseminate information effectively to all teams and customers
• Understand a large and complex network environment

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