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Avaya Telecom Analyst Jobs (NOW HIRING)

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone * Partners with Network Services to analyze and resolve IP architecture. * Manage patch management and ...

Procom

Sr Voice Engineer

Durham, NC

Quality Assurance * Business/Systems Analysis * Datawarehouse & Business Intelligence ... Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes.

Procom Services

Sr Voice Engineer

Durham, NC

Application Development Project Management Quality Assurance Business/Systems Analysis ... Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Partner with network engineering and telecom teams on integration activities involving telephony ... Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Partner with network engineering and telecom teams on integration activities involving telephony ... Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya ...

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How much do avaya telecom analyst jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for avaya telecom analyst in the United States is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.19 per hour, depending on experience, location, and employer.

What is an Avaya Telecom Analyst job?

An Avaya Telecom Analyst is responsible for managing, configuring, and troubleshooting Avaya telecommunication systems within an organization. They ensure the smooth operation of voice and data networks, provide technical support, and optimize system performance. This role often involves working with VoIP technologies, call center applications, and integrating Avaya solutions with other IT infrastructure. Analysts may also assist with system upgrades, security enhancements, and user training to maximize efficiency.

What are the key skills and qualifications needed to thrive in the Avaya Telecom Analyst position, and why are they important?

To excel as an Avaya Telecom Analyst, strong technical knowledge of telecommunications systems, especially Avaya products, along with a background in IT or related fields is critical. Familiarity with Avaya Communication Manager, VoIP protocols, troubleshooting tools, and certifications like Avaya Certified Support Specialist (ACSS) or similar are highly valuable. Excellent problem-solving skills, effective communication, and the ability to collaborate with both technical teams and end-users are standout soft skills for this role. These competencies ensure reliable telecom operations, efficient resolution of issues, and smooth collaboration within the organization.

What are some common challenges faced by Avaya Telecom Analysts, and how can they be managed?

Avaya Telecom Analysts often encounter challenges such as troubleshooting complex system outages, integrating new telecommunications solutions with legacy infrastructure, and maintaining high levels of uptime for mission-critical systems. Proactively keeping up-to-date with Avaya platform updates and regularly performing system health checks can help mitigate many issues. Collaboration with network administrators, IT support, and end-users is key to resolving problems quickly and efficiently. Addressing these challenges successfully helps ensure smooth communication operations and a robust IT environment, making the analyst's expertise highly valued in the organization.
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Avaya Telecom Analyst jobs near you
Infographic showing various Avaya Telecom Analyst job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 80% In-person, 8% Hybrid, and 12% Remote job distribution, with an average salary of $74,598 per year, or $35.9 per hour.
Senior Telecom Engineer

Senior Telecom Engineer

Presbyterian Healthcare Services

Albuquerque, NM • On-site

$77.56K - $118.39K/yr

Full-time

Medical, Dental, Vision, Life

Posted 25 days ago

Presbyterian Healthcare Services rating

7.3

Company rating: 7.3 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

289th of 864 rated healthcare providers

Job description

Location Address:
9521 San Mateo NEAlbuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $77,563.20Maximum Offer $118,393.60Now Hiring: Senior Telecom Engineer
Summary:
Build your Career. Make a Difference. Presbyterian is hiring a skilled Senior Telecom Engineer. Under general direction, responsible for complex engineering and analytical work supporting enterprise telecommunications systems. This role leads the design, implementation, migration, and operational support of large-scale voice and contact center platforms, serving as a senior technical authority and escalation point for telecom services.Type of Opportunity: Full timeJob Exempt: YesJob is based: Reverend Hugh Cooper Administrative CenterWork Shift: Days (United States of America)
Responsibilities:
The Senior Telecommunications Engineer supports a major enterprise migration from a legacy Avaya CS1000 / Session Manager environment with AudioCodes SBCs to a multi-cluster Cisco Unified Communications Manager, Unity Connection, and Contact Center environment, supporting approximately 14,000 endpoints across the organization.
  • Participates in high complexity planning and scheduling to establish deadlines and ensure the timely completion of several independent, complex tasks and short term projects. May organize, assign and schedule group tasks.
  • Provides advanced technical expertise and assistance and guidance for problem resolution, system transitions, migrations, project support engineering, and consolidations. Assists other telecom engineers with escalations.
  • Configures voice mail system to conform with system design requirements. Responds to the most complex of incidents and is the ultimate problem solver including escalation and resolution with external vendors.
  • Configures complex telephone system technology to conform with system design requirements. Responds to the most complex of incidents and is the ultimate problem solver including escalation and resolution with external vendors. Is seen as the subject matter expert on telephony systems architecture and power structure. Makes decisions related to system maintenance routines, and obtains all system patches. Is the expert on carrier services and their deployment within the Telephone system application. Is responsible for monitoring traffic reporting system and capacity planning, assuring that appropriate levels of carrier and other services meet the demands at each facility.

Qualifications:
  • Bachelor s degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree. Requires advanced knowledge of business practices and procedures in order to perform non-repetitive, analytical work. Uses a wide application of principles, theories, concepts and draws on previous experience to determine an appropriate course of action

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

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About Presbyterian Healthcare Services

Sourced by ZipRecruiter

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Albuquerque, NM, US

Year founded

1908

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