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Avaya Telecom Analyst Jobs (NOW HIRING)

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone * Partners with Network Services to analyze and resolve IP architecture. * Manage patch management and ...

Procom Services

Sr Voice Engineer

Durham, NC

Application Development Project Management Quality Assurance Business/Systems Analysis ... Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ...

Confidential

TELECOMMUNICATIONS SPECIALIST

Boston, MA

$80K - $95K/yr

... Telecom team, providing mentorship and support to junior analysts. Collaborates with outside ... Familiar with Avaya Communications manager v16.3, System & Session Mgr, Aura Messaging ...

Vamonos IT

$100K - $115K/yr

Avaya Government Cloud telephony * Cisco Unified Communications infrastructure * Microsoft Teams ... Strong analytical and troubleshooting skills * Excellent communication and stakeholder engagement ...

Greenberg Traurig LLP

... Avaya telephony platform and strategic planning for future technology adoption ... This role leads a telecom team, manages vendor relationships, ensures billing compliance, and ...

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How much do avaya telecom analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for avaya telecom analyst in the United States is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.19 per hour, depending on experience, location, and employer.

What is an Avaya Telecom Analyst?

An Avaya Telecom Analyst is responsible for managing, configuring, and troubleshooting Avaya telecommunication systems within an organization. They ensure the smooth operation of voice and data networks, provide technical support, and optimize system performance. This role often involves working with VoIP technologies, call center applications, and integrating Avaya solutions with other IT infrastructure. Analysts may also assist with system upgrades, security enhancements, and user training to maximize efficiency.

What are the key skills and qualifications needed to thrive as an Avaya Telecom Analyst?

To excel as an Avaya Telecom Analyst, strong technical knowledge of telecommunications systems, especially Avaya products, along with a background in IT or related fields is critical. Familiarity with Avaya Communication Manager, VoIP protocols, troubleshooting tools, and certifications like Avaya Certified Support Specialist (ACSS) or similar are highly valuable. Excellent problem-solving skills, effective communication, and the ability to collaborate with both technical teams and end-users are standout soft skills for this role. These competencies ensure reliable telecom operations, efficient resolution of issues, and smooth collaboration within the organization.

What are some common challenges faced by Avaya Telecom Analysts, and how can they be managed?

Avaya Telecom Analysts often encounter challenges such as troubleshooting complex system outages, integrating new telecommunications solutions with legacy infrastructure, and maintaining high levels of uptime for mission-critical systems. Proactively keeping up-to-date with Avaya platform updates and regularly performing system health checks can help mitigate many issues. Collaboration with network administrators, IT support, and end-users is key to resolving problems quickly and efficiently. Addressing these challenges successfully helps ensure smooth communication operations and a robust IT environment, making the analyst's expertise highly valued in the organization.

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Avaya Telecom Analyst jobs near you
Infographic showing various Avaya Telecom Analyst job openings in the United States as of September 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $74,598 per year, or $35.9 per hour.

Telecom Engineer

Lansing, MI • On-site

CLOUD 9 SOLUTIONS, LLC
See more jobs at CLOUD 9 SOLUTIONS, LLCexternal

Contractor

Re-posted 15 days ago

Job description

Telecommunications Engineer

 

Job Purpose

 

The Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. Collaborates with internal teams and external vendors/ OEM ensuring the resolution of problems as they arise. Additionally, the Engineer works to resolve incidents and handles change management.   

 

Essential Job Duties & Responsibilities

  • Configures, tests and maintains telephony infrastructure solutions.

  • Maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone

  • Partners with Network Services to analyze and resolve IP architecture.

  • Manage patch management and minor version upgrade of the Telephony Infra.

  • Diagnoses, troubleshoots, and compleProvides support to a “World-Class” Call Center consisting of many sub call centers with over 2800 call center associates.resolves 

  • x telecommunication network issues.

  • Participates in a 24x7 on-call rotation.Telecommunications Engineer

  Other duties

  • Active involvement in design discussions with OEMs , partners

  • Should be well verse with creating and updating MS Visio diagrams.

  • Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed.

  • Performs other special projects or duties as assigned.

  Knowledge, Skills & Abilities  

  • Strong knowledge of IP telephony and services. 

  • Fair understanding of Cloud networking concepts (Azure, AWS etc)

  • Strong knowledge of various telecommunications hardware and applications or services.

  • Strong knowledge of Microsoft Office tools.

  • Ability to effectively and efficiently identify, research and resolve a problem.

  • Strong analytical and problem-solving skills.

  • Excellent verbal, written and interpersonal communications skills.

  • Ability to work effectively under pressure.

  • Strong customer service skills.

  • Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions.

  Education and Experience

Bachelor’s degree or equivalent education and/or work experience.

8+ years in a medium to large corporation or government agency, with multi-site responsibilities.

  Certifications  

  • Avaya certified implementation specialist  

  • Avaya certified support specialist  

  • Audiocodes certified (Preferred)