Avaya Telecom Analyst Jobs (NOW HIRING)

About Us:
At RELI Group, our work is grounded in purpose. We partner with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact—whether we’re supporting data-driven decisions, modernizing systems or safeguarding critical programs.

Position Summary:

We are seeking a skilled Telecommunications Analyst to support a mission-critical federal program dedicated to national defense. This individual will play a key role in designing, implementing, and maintaining enterprise telecommunications systems that ensure secure and reliable communication across the organization.

Responsibilities:

• Design, configure, and maintain enterprise telecom systems, PBX platforms, and supporting technologies (SIP, RTP, SRTP) in coordination with internal teams and vendors.
• Monitor and analyze telecom and network performance and uptime, proactively identifying and resolving issues affecting call quality or service continuity.
• Troubleshoot and resolve telephony-related issues including phones, routers, call systems, connectivity, and audio quality problems, often within Unix/Linux environments.
• Assist in the development and implementation of scalable telecom solutions that align with business requirements and mission priorities.
• Other tasks as assigned.

• Active Secret clearance is required.
• Due to contract requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
• 7+ years of experience in VOIP administration or a related telecommunications role.
  • 4+ years focused on analysis, design implementation, trouble shooting and design of telecom systems.
  • 2+ years working in a Unix/Linux environment, monitoring networks,
• Solid hands-on experience with telecom protocols, codecs, and technologies (e.g., SIP, RTP, SRTP).
• Demonstrated experience with Unix/Linux systems for troubleshooting and configuration.
• Strong network experience, including IP routing, DNS, QoS, firewall rules, and VLANs as they relate to VOIP.
• Experience with administration tasks such as managing user accounts, call routing, and provisioning extensions.
• Candidates reside within a commutable distance for daily onsite work and on-call requirements.
• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.

Preferred Skills and Qualifications: 

• Recent experience with DHS.
• Relevant certifications: CompTIA Network+, Cisco CCNA, Avaya Certified Specialist, Certified Telecommunications Network Specialist (CTNS), etc.
• Scripting language experience.
• Experience working on Avaya systems.

EEO Employer:

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone:

We encourage all candidates who live in a HUBZone to apply.  You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.

The annual salary range for this position is $65,000.00 to $87,000.00. Actual compensation will depend on a range of factors, including but not limited to the individual’s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here