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Avaya Telecom Analyst Jobs (NOW HIRING)

Williams-Sonoma, Inc.

Senior Systems Engineer

San Francisco, CA · On-site

$123K - $168K/yr

... Avaya Communication Manager, Microsoft Teams Phone, Cisco Webex Calling, session border controllers, carrier services, and CCaaS integrations. * Analyze and resolve complex telecom issues involving ...

Technogen

System Middleware Analyst

Seattle, WA

Telecom experience Needs to be able to understand the telecom terminology Middleware experience and ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

Technogen

System Middleware Analyst

Seattle, WA · On-site

... Telecom experience • Needs to be able to understand the telecom terminology • Middleware ... of Avaya and/or Cisco platforms, call center features and operations. • Ability to resolve ...

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone * Partners with Network Services to analyze and resolve IP architecture. * Manage patch management and ...

Procom Services

Sr Voice Engineer

Durham, NC

Application Development Project Management Quality Assurance Business/Systems Analysis ... Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ...

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Avaya Telecom Analyst information

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How much do avaya telecom analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for avaya telecom analyst in the United States is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by Avaya Telecom Analysts, and how can they be managed?

Avaya Telecom Analysts often encounter challenges such as troubleshooting complex system outages, integrating new telecommunications solutions with legacy infrastructure, and maintaining high levels of uptime for mission-critical systems. Proactively keeping up-to-date with Avaya platform updates and regularly performing system health checks can help mitigate many issues. Collaboration with network administrators, IT support, and end-users is key to resolving problems quickly and efficiently. Addressing these challenges successfully helps ensure smooth communication operations and a robust IT environment, making the analyst's expertise highly valued in the organization.

What is an Avaya Telecom Analyst job?

An Avaya Telecom Analyst is responsible for managing, configuring, and troubleshooting Avaya telecommunication systems within an organization. They ensure the smooth operation of voice and data networks, provide technical support, and optimize system performance. This role often involves working with VoIP technologies, call center applications, and integrating Avaya solutions with other IT infrastructure. Analysts may also assist with system upgrades, security enhancements, and user training to maximize efficiency.

What are the key skills and qualifications needed to thrive in the Avaya Telecom Analyst position, and why are they important?

To excel as an Avaya Telecom Analyst, strong technical knowledge of telecommunications systems, especially Avaya products, along with a background in IT or related fields is critical. Familiarity with Avaya Communication Manager, VoIP protocols, troubleshooting tools, and certifications like Avaya Certified Support Specialist (ACSS) or similar are highly valuable. Excellent problem-solving skills, effective communication, and the ability to collaborate with both technical teams and end-users are standout soft skills for this role. These competencies ensure reliable telecom operations, efficient resolution of issues, and smooth collaboration within the organization.

More about Avaya Telecom Analyst jobs
What are the most commonly searched types of Avaya Telecom Analyst jobs? The most popular types of Avaya Telecom Analyst jobs are:
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Avaya Telecom Analyst jobs near you
Infographic showing various Avaya Telecom Analyst job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 83% In-person, 6% Hybrid, and 11% Remote job distribution, with an average salary of $74,598 per year, or $35.9 per hour.
Telecom Support Service Delivery Manager (SDM)

Telecom Support Service Delivery Manager (SDM)

Source 1 Solutions

Clearwater, FL • On-site

$75K - $80K/yr

Full-time

Re-posted 5 days ago

Job description

Role Overview
The Telecoms Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field dispatch operations. This role ensures high service quality, operational efficiency, and effective stakeholder communication, including executive-level reporting in a fast paced environment.
Key Responsibilities
• Lead and manage telecoms service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.
• Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.
• Coordinate cross-functional teams to deliver consistent and high-quality telecom services.
• Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.
• Implement and maintain service management framework (ITIL preferred).
• Act as a primary escalation point for critical incidents (P1/P2 outages).
• Implement and maintain an on-call Rota to satisfy all product ranges supported.
• Drive continuous improvement initiatives to reduce case volumes and improve service performance.
• Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.
• Manage customer relationships and ensure high levels of client satisfaction.
• Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.
Technical Requirements
• Strong telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
• Understanding of carrier services, networking infrastructure, and telephony systems.
• Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow, monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.
• Ability to analyze technical issues and provide guidance to engineering teams.
• Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.
Leadership & Communication
• Proven leadership in managing multi-disciplinary technical teams.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.
• Experience presenting to the executive leadership and producing C-level reporting decks.
• Strong organizational skills with the ability to manage competing priorities.
• Very strong communications skills in an engineering environment
Qualifications & Experience
• 5-10 years' experience in telecoms and IT service delivery roles.
• Previous experience managing support, engineering, and dispatch teams.
• ITIL certification advantageous.
• Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).
Key Deliverables
• Weekly executive reporting deck with performance analysis and improvement recommendations.
• Service performance improvements across SLAs and KPIs.
• Reduction in incident volumes through proactive management.
• Improved resource utilization across engineering and field teams.

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