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Telecom Fraud Analyst Jobs (NOW HIRING)

Aircall

Senior Fraud Operations Specialist

Manhattan, NY · On-site

$60K - $68K/yr

You are comfortable extracting data for your ad-hoc analyses independently Solid judgment when ... telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus $60,000 - $68 ...

Charter Communications

Fraud Representative

Overland Park, KS · On-site

$15.25 - $20.50/hr

Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk management * Skills: Excellent written and verbal communication * Schedule: Some travel ...

Quo

Fraud Operations Manager

Canada, KY · On-site

$141K - $166K/yr

Experience in telecom, VoIP, messaging, or platform-based fraud environments * Experience managing ... Exposure to SQL, dashboards, or data tools to support operational analysis and decision-making ...

E*Pro, Inc.

E-Business SYS Consultant

Charlotte, NC

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Analyze fraud risk by identifying the risks associated with retail (business/consumer) online ...

Eliassen Group

Product Analyst

Greenwood Village, CO · On-site +1

$50 - $60/hr

Experience with AI or telecom domain knowledge (preferred). Recruitment Transparency Notice ... If you have any indication of fraudulent activity, please contact fraud@eliassen.com. About ...

Keylent Inc

Solution Designer

Monroe, LA · On-site

... Data Analytics, Revenue Assurance, Fraud Management System, Commission Management, Retail store systems Detailed understanding of Telecom products, processes and business support systems Work with ...

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Telecom Fraud Analyst information

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$14

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$68

How much do telecom fraud analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for telecom fraud analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telecom Fraud Analyst position, and why are they important?

To thrive as a Telecom Fraud Analyst, you need strong analytical skills, industry-specific knowledge of telecommunications systems, and typically a bachelor’s degree in a related field such as information security or computer science. Experience with fraud management systems, data analytics tools, and certifications such as CFE (Certified Fraud Examiner) are often highly valued. Attention to detail, investigative curiosity, and effective communication are soft skills that set top performers apart. These abilities are crucial to accurately identify and prevent fraudulent activities, protect company assets, and effectively collaborate with cross-functional teams.

What is a Telecom Fraud Analyst job?

A Telecom Fraud Analyst is responsible for detecting, analyzing, and preventing fraudulent activities within a telecommunications network. They monitor call patterns, data usage, and account activities to identify suspicious behavior. Using fraud detection tools and analytics, they investigate anomalies and work closely with other teams to mitigate risks. Their role helps telecom companies minimize financial losses and protect customers from fraud schemes.

What are typical challenges faced by Telecom Fraud Analysts, and how can they be addressed?

Telecom Fraud Analysts often encounter challenges such as rapidly evolving fraud techniques, high volumes of transaction data to analyze, and tight deadlines for incident response. Staying current with the latest threat trends and continuously updating skills through training are key ways to address these issues. Analysts also work closely with IT, security, and customer service teams, enabling effective collaboration on fraud investigations and prevention strategies. Maintaining strong organizational and critical thinking skills can help analysts prioritize cases and manage workload efficiently.

More about Telecom Fraud Analyst jobs
What are the most commonly searched types of Telecom Fraud Analyst jobs? The most popular types of Telecom Fraud Analyst jobs are:
What states have the most Telecom Fraud Analyst jobs? States with the most job openings for Telecom Fraud Analyst jobs include:
What job categories do people searching Telecom Fraud Analyst jobs look for? The top searched job categories for Telecom Fraud Analyst jobs are:
Telecom Fraud Analyst jobs near you
Infographic showing various Telecom Fraud Analyst job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.

eCommerce Fraud Investigator / Analyst - Order-to-Cash (O2C)

Inabia Software & Consulting

Redmond, WA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ECommerce Fraud Investigator / Analyst

We are seeking a highly analytical and detail-oriented eCommerce Fraud Investigator / Analyst with hands-on experience in Order-to-Cash (O2C) fraud operations. This role is critical to protecting revenue, reducing risk, and ensuring the integrity of customer transactions across large-scale digital commerce platforms. You will work directly with fraud detection systems, transaction data, and operational workflows to identify suspicious activity, investigate fraud patterns, and take action to mitigate financial and operational risk. This is a hands-on role requiring real-world experience reviewing flagged transactions, validating customer orders, and resolving fraud-related issues across the full O2C lifecycle.

Key Responsibilities

  • Fraud Detection & Investigation
  • Review and analyze system-flagged orders and transactions for potential fraud indicators
  • Investigate suspicious activity across new orders, upgrades, returns, and cancellations
  • Validate customer identity, payment methods, and transaction legitimacy
  • Identify patterns of fraudulent behavior and escalate high-risk cases
  • Order-to-Cash (O2C) Risk Management
  • Monitor and validate fraud risk across the full O2C lifecycle:
  • Order placement and provisioning
  • Payment processing and authorization
  • Fulfillment and shipment
  • Returns, refunds, and chargebacks
  • Detect and resolve issues related to card data misuse, account takeovers, and return fraud
  • Operational Execution
  • Take immediate action on high-risk transactions (hold, cancel, escalate)
  • Collaborate with internal teams (Customer Service, Billing, Finance, Risk) to resolve fraud cases
  • Maintain accurate case documentation, audit trails, and investigation notes
  • Ensure adherence to fraud prevention policies and compliance requirements
  • Data Analysis & Continuous Improvement
  • Analyze fraud trends and provide insights to improve detection rules
  • Recommend enhancements to fraud tools, workflows, and controls
  • Support reporting on fraud metrics, loss prevention, and operational efficiency

Required Skills & Experience

  • 3+ years of experience in eCommerce Fraud Operations or Fraud Investigation
  • Strong experience in Order-to-Cash (O2C) processes, including:
  • Order validation
  • Payment fraud detection
  • Returns/refunds and chargebacks
  • Hands-on experience reviewing system-flagged transactions and fraud alerts
  • Experience working in high-volume environments (telecom, ISP, subscription services preferred)
  • Strong understanding of:
    • Payment fraud (card-not-present, identity fraud, account takeover)
    • Fraud detection tools and case management systems
    • Ability to analyze data and make quick, risk-based decisions
    • Excellent attention to detail and investigative mindset
    • Strong communication and documentation skills

Preferred Experience

  • Background in telecom or internet service providers (e.g., Comcast, Verizon, AT&T)
  • Experience supporting hardware + service ordering environments
  • Familiarity with fraud tools, CRM systems, or ticketing platforms
  • Exposure to chargeback management and dispute resolution
  • Experience working in fast-paced, high-growth digital commerce environments

Important Details

  • Onsite Requirement: Redmond, WA – 5 days/week (no remote option)
  • Work Authorization: U.S. Citizen or Green Card only
  • Employment Type: Long-term contract (W-2 only, no C2C)
  • Environment: Fast-paced, high-volume eCommerce platform

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