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Telecom Fraud Analyst Jobs (NOW HIRING)

Southern Company

Digital Fraud Specialist

Atlanta, GA · On-site

The analyst serves as the escalation point for cybersecurity incidents involving digital fraud. The successful applicant will partner with internal teams (customer service, telecom, physical security ...

Southern Company

Digital Fraud Specialist

Atlanta, GA · On-site

The analyst serves as the escalation point for cybersecurity incidents involving digital fraud. The successful applicant will partner with internal teams (customer service, telecom, physical security ...

FirstLight

Carrier Voice Engineer

Portsmouth, NH · On-site

$75K - $95K/yr

Analyze telecom data from CDRs, SIP logs, SBC telemetry, routing systems, firewalls, DNS, SIEM platforms, fraud systems, and operational databases. * Support and troubleshoot software applications ...

FirstLight

Carrier Voice Engineer

Manchester, NH · On-site

$75K - $95K/yr

Analyze telecom data from CDRs, SIP logs, SBC telemetry, routing systems, firewalls, DNS, SIEM platforms, fraud systems, and operational databases. * Support and troubleshoot software applications ...

FirstLight

Carrier Voice Engineer

Brunswick, ME · On-site

$75K - $95K/yr

Analyze telecom data from CDRs, SIP logs, SBC telemetry, routing systems, firewalls, DNS, SIEM platforms, fraud systems, and operational databases. * Support and troubleshoot software applications ...

FirstLight

Carrier Voice Engineer

Victor, NY · On-site

$75K - $95K/yr

Analyze telecom data from CDRs, SIP logs, SBC telemetry, routing systems, firewalls, DNS, SIEM platforms, fraud systems, and operational databases. * Support and troubleshoot software applications ...

FirstLight

Carrier Voice Engineer

Albany, NY · On-site

$75K - $95K/yr

Analyze telecom data from CDRs, SIP logs, SBC telemetry, routing systems, firewalls, DNS, SIEM platforms, fraud systems, and operational databases. * Support and troubleshoot software applications ...

E*Pro, Inc.

E-Business SYS Consultant

Charlotte, NC · On-site

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Analyze fraud risk by identifying the risks associated with retail (business/consumer) online ...

Merican

Tester II - Software Testing

Dallas, TX · On-site

Learn and apply AI-based testing tools for smarter execution and defect analysis * Execute ... Learn/build understanding of Telecom domain workflows * Follow QE standards, processes, and ...

Eliassen Group

Product Analyst

Greenwood Village, CO · Remote

$50 - $60/hr

Experience with AI or telecom domain knowledge (preferred). Recruitment Transparency Notice ... If you have any indication of fraudulent activity, please contact fraud@eliassen.com. About ...

Merican

Tester II - Software Testing

Frisco, TX · On-site

Understand basic checks like fraud, credit, tax validation Cloud test execution platforms (Lambda ... Telecom Domain 1-2 years SAP/ERP system knowledge (1-2 years) * No-code/low-code) test automation ...

Merican

Tester II - Software Testing

Frisco, TX · On-site

Understand basic checks like fraud, credit, tax validation Cloud test execution platforms (Lambda ... Telecom Domain 1-2 years SAP/ERP system knowledge (1-2 years) * No-code/low-code) test automation ...

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Telecom Fraud Analyst information

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How much do telecom fraud analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for telecom fraud analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telecom Fraud Analyst position, and why are they important?

To thrive as a Telecom Fraud Analyst, you need strong analytical skills, industry-specific knowledge of telecommunications systems, and typically a bachelor’s degree in a related field such as information security or computer science. Experience with fraud management systems, data analytics tools, and certifications such as CFE (Certified Fraud Examiner) are often highly valued. Attention to detail, investigative curiosity, and effective communication are soft skills that set top performers apart. These abilities are crucial to accurately identify and prevent fraudulent activities, protect company assets, and effectively collaborate with cross-functional teams.

What is a Telecom Fraud Analyst job?

A Telecom Fraud Analyst is responsible for detecting, analyzing, and preventing fraudulent activities within a telecommunications network. They monitor call patterns, data usage, and account activities to identify suspicious behavior. Using fraud detection tools and analytics, they investigate anomalies and work closely with other teams to mitigate risks. Their role helps telecom companies minimize financial losses and protect customers from fraud schemes.

What are typical challenges faced by Telecom Fraud Analysts, and how can they be addressed?

Telecom Fraud Analysts often encounter challenges such as rapidly evolving fraud techniques, high volumes of transaction data to analyze, and tight deadlines for incident response. Staying current with the latest threat trends and continuously updating skills through training are key ways to address these issues. Analysts also work closely with IT, security, and customer service teams, enabling effective collaboration on fraud investigations and prevention strategies. Maintaining strong organizational and critical thinking skills can help analysts prioritize cases and manage workload efficiently.

More about Telecom Fraud Analyst jobs
What are the most commonly searched types of Telecom Fraud Analyst jobs? The most popular types of Telecom Fraud Analyst jobs are:
What states have the most Telecom Fraud Analyst jobs? States with the most job openings for Telecom Fraud Analyst jobs include:
What job categories do people searching Telecom Fraud Analyst jobs look for? The top searched job categories for Telecom Fraud Analyst jobs are:
Telecom Fraud Analyst jobs near you
Infographic showing various Telecom Fraud Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.

Senior Fraud Operations Specialist (Select States)

Aircall.io, Inc.

New York, NY • Remote

$66K - $68K/yr

Full-time

Posted 4 days ago

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here.

About the role:
We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers.

Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.

Location Notice:

This is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: NY, CO, AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI. Applications from residents of states not listed here or other countries will unfortunately not be considered at this time.
Key Responsibilities:

  • Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation

  • Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data

  • Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions

  • Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity

  • Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution

  • Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices

  • Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts

Qualifications:

  • 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company

  • Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently

  • Solid judgment when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity

  • Hands-on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes

  • Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring

  • Experience with fraud detection tools, case management platforms (e.g. Zendesk), and industry best practices

  • Exceptional written and oral communication skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions

  • Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted

  • Customer-first mindset with a track record of strong internal and external stakeholder management

  • Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus

The salary range is not including a 10 percent annual bonus and other benefits.
Base salary range:
$66,300—$68,000 USD
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.