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Fraud Investigative Analyst
San Antonio, TX
About Victory Capital
Victory Capital (NASDAQ: VCTR) is a diversified global asset management firm. We serve institutional, intermediary, and individual clients through our Investment Franchises and Solutions Platform, which manage specialized investment strategies across traditional and alternative asset classes. Our differentiated approach combines the power of investment autonomy with the support of a robust, fully integrated operational and distribution platform. Clients have access to focused, top-tier investment talent equipped with comprehensive resources designed to deliver competitive long-term performance.
Victory Capital is headquartered in San Antonio, Texas. To learn more, visit www.vcm.com or follow us on Facebook, Twitter (X), and LinkedIn.
General Summary and Purpose:
The Fraud Analyst / Investigator within Victory Capital Management's (Direct Channel) Fraud Risk Management Operations team will minimize and prevent losses resulting from high-risk fraudulent transactions. This position will work under general supervision and demonstrate sound judgement and ability to review and investigate routine risk transactions or reports. The ideal candidate will take proactive measures to prevent losses through any of the following: analyzing and reviewing alerts flagged for suspicious account activity, performing investigations, restricting accounts, and properly reporting and categorizing activity that has created loss exposure. This position will operate in a team environment and may have customer contact as a key component of job responsibility. Also, may rely on effective relationships with internal business partners, external financial institutions, and law enforcement.
This position is 100% in-office, Monday through Friday.
You Will:
• Provide an independent and objective approach to fraud prevention, detection, investigations, and analysis
• Conduct root cause analysis on internal and external fraud investigations
• Abide by all applicable laws and regulations, company policies, and department practices and procedures
• Provide a high level of service to customers, victims and / or claimants fraud, internal partners, and external partners
• Ability to track and monitor fraud trends and escalate to upper management
• Review accounts flagged for account take over, identity theft, new application fraud, elderly fraud, and various other types of suspicious / fraudulent activity
• Review and address Fraud alerts on time and with high quality
• Conduct thorough investigations of suspected fraud and / or suspicious activity, create case reports / summaries and file Suspicious Activity Reports (SAR), as necessary
• Develop and maintain partnerships with internal and external partners to continually improve and strengthen the fraud risk management program
• Contribute to the ongoing evolution of fraud risk management policies & procedures
• Assess current and new business processes to identify and enhance alerts to prevent fraudulent activity
• Identify opportunities to enhance and / or develop new alerts and means to detect and prevent fraud
• Additional responsibilities as requested - special projects, etc.
You Have:
• Minimum 3 years of professional experience as a fraud detection analyst / investigator
• Banking Fraud experience and working knowledge of ACH rules and regulations
• Strong data analytics skills and ability to interpret data to identify trends
• Experience conceptualizing and implementing fraud prevention policies and procedures.
• Knowledge of account takeover, identity theft, synthetic-identity, first-person fraud, check fraud, elder financial exploitation, and various other types of fraudulent schemes and activities
• Knowledge of fraud risk management strategies and principles
• SAR writing experience
• Ability to flex and adapt, adjust priorities, and change direction quickly
• Attentive to details
• Independent and self-motivated worker
• Strong interpersonal skills
• Demonstrate a strong work ethic and professional integrity
• Strong oral and written communication skills
• Strong organizational skills
• Ability to collaborate and execute with all levels of the organization
• Ability to execute with a sense of urgency
• Ability to resolve complex issues
• Must demonstrate experience in answering customer inquiries and providing a positive exceptional customer experience
• Working knowledge of Microsoft Teams, Outlook, SharePoint, SalesForce, LexisNexis, GIACT and Genesys.
Preferred Skills:
• 5+ years professional experience as a fraud detection analyst / investigator, preferably at a financial institution
• CFE and / or CFCS, CAFP, CAMS Certifications
• Experience developing or participating in the development and / or enhancement of rules-based fraud detection scenarios
Our Benefits:
Victory Capital Management offers excellent Medical, Dental, Vision plans, Flexible PTO, Family Medical and Disability Leaves, Education Tuition Reimbursement and a 401k plan with a generous employer match.
Target Compensation:
The target base salary range for this position is $64,000 - $ 76,000.
Salaries are determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees, and certifications.
Victory Capital Management operates a pay-for-performance compensation philosophy and total compensation may vary based on role, location, department and individual performance.
Victory Capital Management's total compensation package includes the opportunity for annual compensation bonuses and/or commissions and a generous benefits package.
We are committed to equal employment opportunity without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, height, weight, hair texture or a hairstyle historically associated with race to include braids, locks, or twists; or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.