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Telecom Fraud Analyst Jobs (NOW HIRING)

ITCON Services

IVR / Telephony Engineer

Nashville, TN · On-site

Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and ... Serve as the Tier 2/3 technical escalation point for SIP, VoIP, and telecom infrastructure issues ...

ServiceTitan

Voice Operations Engineer

Glendale, CA · On-site +1

You will operate at the intersection of software engineering and telecom operations, ensuring voice ... Lead post-incident reviews and drive root-cause analysis to prevent recurrence. * Collaborate with ...

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ

$106K - $127K/yr

Champions fraud prevention, compliance, and risk management across CX processes, working closely with security and risk teams to safeguard customer trust. Applies AI-driven analytics and root cause ...

Provenir Inc

Sr Sales Executive

New York, NY · Remote

... fraud executives at telecom operators and service providers. * 5+ years of experience selling into financial services, ideally within credit risk, fraud, decisioning, analytics, AI/ML, or related ...

Provenir

Sr Sales Executive

New York, NY · On-site

... fraud executives at telecom operators and service providers. * 5+ years of experience selling into financial services, ideally within credit risk, fraud, decisioning, analytics, AI/ML, or related ...

EchoStar

Senior AI/ML Architect

Herndon, VA

$177K - $240K/yr

... and operational analytics (predictive maintenance, fraud detection) * Build real‑time data ... Knowledge of AI ethics, regulatory compliance in telecom, and data privacy frameworks preferred #LI ...

Prysmian Group

Process Engineer

Claremont, NC · On-site

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the ... Ability to make analytical decision * Ability to contribute to the team's culture of continuous ...

PrysmianGroup

Process Engineer

Claremont, NC

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the ... Ability to make analytical decision * Ability to contribute to the team's culture of continuous ...

DRAKA CABLETEQ USA

Process Engineer

Claremont, NC · On-site

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the ... Ability to make analytical decision * Ability to contribute to the team's culture of continuous ...

PrysmianGroup

Process Engineer

Claremont, NC

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the ... Ability to make analytical decision * Ability to contribute to the team's culture of continuous ...

Prysmian Group

Process Engineer

Claremont, NC · On-site

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the ... Ability to make analytical decision * Ability to contribute to the team's culture of continuous ...

Wow

Sr. Mgr, Indirect Partner Channel

Nashua, NH

$150K/yr

Analyzing: * Funnel performance * Attribution * Customer outcomes * Owning channel forecasting and ... Implementing quality assurance and fraud prevention processes Leadership As a leader, you will:

Wow

Sr. Mgr, Indirect Partner Channel

Denver, CO

$150K/yr

Analyzing: * Funnel performance * Attribution * Customer outcomes * Owning channel forecasting and ... Implementing quality assurance and fraud prevention processes Leadership As a leader, you will:

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How much do telecom fraud analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for telecom fraud analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telecom Fraud Analyst position, and why are they important?

To thrive as a Telecom Fraud Analyst, you need strong analytical skills, industry-specific knowledge of telecommunications systems, and typically a bachelor’s degree in a related field such as information security or computer science. Experience with fraud management systems, data analytics tools, and certifications such as CFE (Certified Fraud Examiner) are often highly valued. Attention to detail, investigative curiosity, and effective communication are soft skills that set top performers apart. These abilities are crucial to accurately identify and prevent fraudulent activities, protect company assets, and effectively collaborate with cross-functional teams.

What is a Telecom Fraud Analyst job?

A Telecom Fraud Analyst is responsible for detecting, analyzing, and preventing fraudulent activities within a telecommunications network. They monitor call patterns, data usage, and account activities to identify suspicious behavior. Using fraud detection tools and analytics, they investigate anomalies and work closely with other teams to mitigate risks. Their role helps telecom companies minimize financial losses and protect customers from fraud schemes.

What are typical challenges faced by Telecom Fraud Analysts, and how can they be addressed?

Telecom Fraud Analysts often encounter challenges such as rapidly evolving fraud techniques, high volumes of transaction data to analyze, and tight deadlines for incident response. Staying current with the latest threat trends and continuously updating skills through training are key ways to address these issues. Analysts also work closely with IT, security, and customer service teams, enabling effective collaboration on fraud investigations and prevention strategies. Maintaining strong organizational and critical thinking skills can help analysts prioritize cases and manage workload efficiently.

More about Telecom Fraud Analyst jobs
What are the most commonly searched types of Telecom Fraud Analyst jobs? The most popular types of Telecom Fraud Analyst jobs are:
What states have the most Telecom Fraud Analyst jobs? States with the most job openings for Telecom Fraud Analyst jobs include:
What job categories do people searching Telecom Fraud Analyst jobs look for? The top searched job categories for Telecom Fraud Analyst jobs are:
Telecom Fraud Analyst jobs near you
Infographic showing various Telecom Fraud Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.
IVR / Telephony Engineer

IVR / Telephony Engineer

ITCON Services

Nashville, TN • On-site

Other

Posted 6 days ago

Job description

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub for the government.

In this role, you will manage our FedRAMP-authorized Contact Center as a Service (CCaaS) environment. You will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended against cyber and Telephony Denial of Service (TDoS) threats.

1. IVR & Routing Engineering

  • Design, configure, and maintain complex Interactive Voice Response (IVR) menus and omnichannel routing scripts using Genesys (Genesys Cloud CX / Architect) to support an estimated 700+ daily law enforcement calls.
  • Configure dynamic routing and queue management within the Genesys environment to ensure the system scales on-demand, absorbing sudden call volume surges (e.g., during mass enforcement operations) without degrading the <1 minute wait time Service Level Agreement (SLA).
  • Develop and maintain Computer Telephony Integration (CTI) between Genesys and ServiceNow, ensuring "single-pane-of-glass " screen pops, automated case logging, and seamless data passing for call center operators.

2. Voice Security & Defense

  • Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and blocking call flooding or Telephony Denial of Service (TDoS) attacks at the network edge before they impact operator availability.
  • Ensure all telephony operations comply with Client 4300A and Trusted Internet Connection (TIC) requirements, maintaining strict protection over Law Enforcement Sensitive (LES) communications.

3. Infrastructure & COOP Support

  • Support the technical configuration of redundant connectivity, including dual-carrier fiber paths and independent Tactical Communications (TACCOM) systems to ensure 100% uptime during commercial network failures.
  • Serve as the Tier 2/3 technical escalation point for SIP, VoIP, and telecom infrastructure issues, utilizing proactive monitoring tools to identify and resolve audio quality or routing anomalies.

Required Qualifications

  • Experience: 3 to 5 years of hands-on experience in telecommunications, IVR development, or CCaaS administration.
  • Platform Expertise: Demonstrated experience configuring and managing Genesys contact center solutions (Genesys Cloud CX, Genesys Engage, or PureConnect).
  • Technical Knowledge: Strong understanding of VoIP protocols (SIP, RTP), telecom networking, and API integrations (REST/SOAP).
  • Security Mindset: Familiarity with telephony security concepts, including defending against toll fraud and TDoS attacks.

Preferred Qualifications

  • Experience integrating Genesys platforms with IT Service Management (ITSM) tools like ServiceNow.
  • Certifications in Genesys (e.g., Genesys Cloud Certified Professional) or general networking (CCNA Collaboration).
  • Previous experience supporting Client, ICE, or other federal law enforcement telephony environments.

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