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Avaya Consultant Jobs (NOW HIRING)

Sonsoft Inc

Avaya Genesys Consultant

New York, NY · On-site

Avaya Experience Portal. * NICE call recorder. * NICE IEX work force management. * Analytical and ... Experience and desire to work in a management consulting environment that requires regular travel ...

Avaya

Senior Technical Account Engineer - BAE Systems

$106K - $145K/yr

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels ... consulting, working across technology layers to isolate root cause and determine the appropriate ...

Avaya Corporation

$76K - $105K/yr

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels ... consulting, working across technology layers to isolate root cause and determine the appropriate ...

Noblesoft Technologies

Network Voice Consultant

Bryan, TX · On-site

$30 - $35/hr

Role: Network Voice Consultant (L2 level) Location: - St Joseph Regional Health. 2724 Koch St ... The one should understand Avaya Blue CS1K multi group system with Avaya Blue adjacent servers like ...

Procom Services

Sr Voice Engineer

Durham, NC · On-site

... IT staffing/consulting company. Procom's areas of staffing expertise include: Application ... Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ...

Technogen

Big Data Consultant

Rockville, MD · On-site

... consulting services projects in public and commercial sectors across the globe. * Hive and AWS ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

Technogen

Big Data Consultant

Rockville, MD · On-site

... consulting services projects in public and commercial sectors across the globe. * Hive and AWS ... of Avaya and/or Cisco platforms, call center features and operations. • Ability to resolve ...

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Avaya Consultant information

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How much do avaya consultant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for avaya consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What does an Avaya consultant do?

An Avaya Consultant specializes in implementing, configuring, and supporting Avaya communication systems for businesses. They provide expertise on Avaya products such as unified communications, contact centers, and telephony solutions. Their responsibilities often include system design, troubleshooting, upgrades, and training end-users to maximize the effectiveness of Avaya platforms. Avaya Consultants work closely with IT teams to ensure seamless integration and optimal performance of communication systems.

What are the key skills and qualifications needed to thrive as an Avaya consultant?

To thrive as an Avaya Consultant, you need in-depth knowledge of Avaya communication systems, VoIP technology, and typically hold certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, contact center platforms, networking protocols, and troubleshooting tools is essential. Strong problem-solving abilities, clear communication, and customer-oriented service are critical soft skills for this role. These skills and qualifications ensure effective implementation, optimization, and support of Avaya solutions, directly impacting client satisfaction and system reliability.

What are some common challenges Avaya consultants face when integrating Avaya solutions with existing IT infrastructure?

Avaya Consultants often encounter challenges when integrating Avaya systems with a client's existing IT infrastructure, such as compatibility issues with legacy hardware, network configuration complexities, and ensuring seamless interoperability with third-party applications. Addressing these challenges requires strong troubleshooting skills, a deep understanding of both Avaya products and the client's environment, and effective communication with IT teams to coordinate solutions. Successfully navigating these obstacles is essential to minimize downtime and ensure a smooth transition for end users.

What is the difference between Avaya Consultant vs Network Engineer?

AspectAvaya ConsultantNetwork Engineer
CertificationsAvaya certifications, CCNA, Cisco certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentTelecommunications, VoIP systems, client sitesNetworking infrastructure, data centers, corporate networks
Industry UsageTelecom providers, enterprise communication systemsIT companies, service providers, corporate IT departments

While both roles involve technical expertise, an Avaya Consultant specializes in designing, implementing, and supporting Avaya communication systems, whereas a Network Engineer focuses on broader network infrastructure and data communication. The roles often overlap in certifications and work environments, but their core responsibilities differ based on system specialization.

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Avaya Consultant jobs near you
Infographic showing various Avaya Consultant job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 88% Full Time, 7% Part Time, and 3% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Avaya Solution Consultant - Strategic Client Advisor

Tulsa, OK • Remote

Waterfield Tech
501 - 1,000 employees
Learn more about Waterfield Techexternal

$110K - $140K/yr

Full-time

Posted 9 days ago

Job description

Avaya Solution Consultant & Strategic Client Advisor

Company Overview

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs. 

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. 

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls. 


Position Summary

The Avaya Solution Consultant & Strategic Client Advisor is a customer-facing position combining Avaya presales solution design with strategic client advisory responsibilities.

This role supports the sales process by translating customer requirements into accurate Avaya solution designs, configurations, licensing requirements, and Bills of Materials (BOMs). The consultant will utilize Avaya design, configuration, and licensing tools to develop and validate solutions supporting new deployments, upgrades, expansions, migrations, and modernization initiatives.

In the Strategic Client Advisor capacity, this individual will build trusted relationships with assigned clients, develop an understanding of their technology and customer experience environments, and help identify opportunities for optimization and modernization.

Key Responsibilities

  • Provide presales technical consulting for Avaya solutions.
  • Develop Avaya solution designs based on customer business and technical requirements.
  • Utilize Avaya design, configuration, quoting, and licensing tools.
  • Develop and validate solution configurations, licensing requirements, and Bills of Materials (BOMs).
  • Support new Avaya deployments, upgrades, expansions, migrations, and modernization initiatives.
  • Partner with sales teams throughout discovery, design, proposal development, and customer presentations.
  • Present solution designs and recommendations to technical and business stakeholders.
  • Serve as a Strategic Client Advisor for assigned customers.
  • Develop an understanding of each client's existing technology environment, business priorities, and CX objectives.
  • Identify opportunities to optimize or modernize client communications and customer experience environments.
  • Develop strategic recommendations and technology roadmaps.
  • Coordinate with sales, engineering, delivery, project management, and vendor teams to ensure proposed solutions are technically and commercially viable.
  • Maintain current knowledge of Avaya products, architectures, licensing models, and design tools.

Qualifications

Required Qualifications

  • 3+ years of experience with Avaya technologies in a solution consulting, sales engineering, presales engineering, or similar capacity.
  • Hands-on experience designing and configuring Avaya solutions in a presales environment.
  • Experience using Avaya design, configuration, and licensing tools.
  • Experience developing or validating Avaya Bills of Materials and licensing requirements.
  • Experience supporting customer discovery and translating requirements into solution designs.
  • Experience presenting technical solutions directly to customers.
  • Strong understanding of enterprise communications and/or contact center technologies.
  • Ability to communicate effectively with both technical teams and business stakeholders.
  • Strong organizational skills with the ability to manage multiple customer opportunities and priorities.

Preferred Qualifications

  • Experience designing both Avaya Contact Center and Unified Communications solutions.
  • Experience with Avaya migrations, upgrades, and modernization initiatives.
  • Experience working with enterprise or complex multi-site Avaya environments.
  • Experience advising customers on broader Contact Center, CX, CCaaS, or communications strategies.
  • Previous experience serving as a trusted technical or strategic advisor for enterprise clients.

Additional Requirements

  • Relevant Avaya certifications or advanced Avaya technical training.
  • Availability to work flexible hours as needed.

Physical Requirements

  1. Sitting: Ability to be able to sit for long periods of time.
  2. Lifting: Ability to lift equipment and or tools up to 20 pounds.



Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

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