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Avaya Administrator Jobs (NOW HIRING)

Genesis10

Avaya Administrator

Jersey City, NJ · On-site

$63.68 - $71.68/hr

Genesis10 is currently seeking an Avaya Administrator for an onsite position with a Global Financial Institution located in Jersey City, NJ, Charlotte, NC or Jacksonville, FL. This is a 12+ month ...

Genesis10

Avaya Administrator

Jersey City, NJ · On-site

$63.68 - $71.68/hr

Genesis10 is currently seeking an Avaya Administrator for an onsite position with a Global Financial Institution located in Jersey City, NJ, Charlotte, NC or Jacksonville, FL. This is a 12+ month ...

360 IT Professionals

Avaya Administrator

Lansing, MI

This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.) Knowledge of ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

The frontend surfaces agent-facing real-time UIs, admin and configuration interfaces, a shared ... Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is ...

Fabergent

Avaya Dialer Administrator

Phoenix, AZ

Strong verbal and written communication skills to effectively interact with internal and external customers Previous experience with Avaya and/or Genesys Outbound Dialing Platforms a plus Knowledge ...

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

Internet Brands is seeking an experienced Five9 Administrator to manage and enhance their contact ... Avaya). • Experience implementing telephony solutions for business continuity and disaster ...

Pencor Services

UC Systems Administrator

Palmerton, PA · On-site

Pencor is searching for a Systems Administrator to help maintain, monitor and configure our VoIP ... Fundamental networking concepts, routing, DHCP and DNS Certification in eiher Avaya, MS or Cisco UC ...

Pencor Services

UC Systems Administrator

Palmerton, PA · On-site

$60/hr

Pencor is searching for a Systems Administrator to help maintain, monitor and configure our VoIP ... Fundamental networking concepts, routing, DHCP and DNS Certification in eiher Avaya, MS or Cisco UC ...

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$12

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How much do avaya administrator jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for avaya administrator in the United States is $44.04, according to ZipRecruiter salary data. Most workers in this role earn between $36.30 and $53.61 per hour, depending on experience, location, and employer.

What is an Avaya Administrator job?

An Avaya Administrator is responsible for managing, configuring, and maintaining Avaya communication systems, including VoIP, call centers, and unified communications. They ensure system performance, troubleshoot issues, and implement updates to optimize functionality. Additionally, they support end-users, manage network connectivity, and ensure security compliance for Avaya infrastructure. Their role is critical in maintaining efficient business communication and minimizing system downtime.

What are the typical daily responsibilities of an Avaya Administrator?

As an Avaya Administrator, your typical day involves managing and maintaining the Avaya phone system, configuring users, updating firmware, and troubleshooting issues that arise with VoIP communications. You will often monitor system performance, implement security updates, and coordinate with network and IT support staff to ensure uninterrupted service. Additionally, you may train end users, document system changes, and participate in planning for future upgrades or expansions. This role often requires balancing proactive system management with responsive support for urgent technical issues.

What are the key skills and qualifications needed to thrive in the Avaya Administrator position, and why are they important?

To thrive as an Avaya Administrator, you need a solid understanding of VoIP telephony, network infrastructure, and experience with Avaya communication platforms, typically supported by relevant IT degrees or certifications. Familiarity with tools such as Avaya Communication Manager, Avaya Aura, and certifications like Avaya Certified Implementation Specialist (ACIS) are often required. Problem-solving skills, attention to detail, and effective communication are crucial soft skills in this position. These abilities ensure reliable telephony services, quick issue resolution, and seamless collaboration with IT teams and end users.

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Avaya Administrator jobs near you
Infographic showing various Avaya Administrator job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,597 per year, or $44 per hour.
Avaya Administrator

Avaya Administrator

Genesis10

Jersey City, NJ • On-site

$63.68 - $71.68/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Genesis10 is currently seeking an Avaya Administrator for an onsite position with a Global Financial Institution located in Jersey City, NJ, Charlotte, NC or Jacksonville, FL. This is a 12+ month contract opportunity.
Seeking a senior-level engineer with deep expertise in Avaya Contact Center and Voice platforms to support the Real-Time Collaboration (RTC) Contact Center Engineering organization. This role is responsible for engineering, implementation, and program delivery support for large-scale, high-availability Contact Center platforms aligned to never down service objectives. The candidate will operate at the intersection of engineering execution, program delivery, and senior leadership communication, supporting complex, fast-moving initiatives.
Responsibilities:
  • Lead implementation and configuration of Avaya Contact Center solutions based on approved engineering designs
  • Partner with program delivery teams to develop timelines, milestones, and engineering execution plans
  • Support business-driven initiatives and ensure alignment with enterprise architecture standards
  • Provide clear, structured status updates and risk articulation to senior leadership
  • Develop and maintain engineering documentation, including build guides, configuration standards, Bill of Materials (BOMs), and cost estimates
  • Provide L3/L4 engineering support for complex, integrated voice environments
  • Create and maintain installation, configuration, and operational procedures for core Avaya platforms
  • Participate in cross-functional design and troubleshooting efforts across voice, network, and application teams

Requirements:
  • 8+ years of Contact Center / VoIP engineering experience
  • Bachelor's degree in Telecommunications, Computer Science, or related field (or equivalent experience)
  • 7+ years of hands-on experience implementing and supporting enterprise voice solutions
  • Expertise in Avaya Voice / Contact Center Platforms (Avaya Communication Manager (ACM), Avaya Session Manager & System Manager, Avaya AES, CMS, Media Servers)
  • Experience with Call Center Engineering (ACD/PBX programming, IVR, vectors, adjunct routing, call flows)
  • Knowledge of VoIP & Networking (SIP, RTP/RTCP, H.323, QoS configuration, LAN/WAN networking fundamentals)
  • Experience with Infrastructure & Integration (Clients, SIP trunking, ISDN/PRI, CTI integrations, multi-layered environments)
  • Proficiency with Visio, PowerPoint for executive-ready communication
  • Strong program delivery mindset (timeline creation, dependency management, execution tracking)
  • Ability to communicate effectively with senior leadership and technical teams
  • Proven ability to operate in high-pressure, time-sensitive environments
  • Strong analytical, troubleshooting, and problem-solving skills
  • Self-directed, highly motivated, and capable of owning outcomes end-to-end

Desired skills:
  • Experience with certificate lifecycle management, including use of Venafi or similar enterprise certificate management platforms
  • Experience with license management across Avaya Aura stack
  • Exposure to Intrado E911 solutions
  • Familiarity with NICE call recording platforms
  • Knowledge of TCP/IP deep-dive troubleshooting

Pay range: $63.68 - $71.68 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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About Genesis10

Sourced by ZipRecruiter

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1999

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