... hours and weekend support for releases and production changes. • System Configuration ... Genesys, Avaya, Verint, NICE, Aspect). • 4+ year of hands-on Linux OS experience (RHEL 7+ ...
... hours and weekend support for releases and production changes. • System Configuration ... Genesys, Avaya, Verint, NICE, Aspect). • 4+ year of hands-on Linux OS experience (RHEL 7+ ...
Sr. Dialer Technical System Administrator (Alveria/Noble)
Pittsburgh, PA · On-site
$110K - $130K/yr
Support business continuity events and provide after-hours and weekend support for releases and ... Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect). * 4+ year of hands ...
Sr. Dialer Technical System Administrator (Alveria/Noble)
Pittsburgh, PA · On-site
$110K - $130K/yr
Support business continuity events and provide after-hours and weekend support for releases and ... Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect). * 4+ year of hands ...
... administer the needs of the telephony related hardware and software of the organization's Avaya ... weekends as needed (with Hourly Compensation)
... administer the needs of the telephony related hardware and software of the organization's Avaya ... weekends as needed (with Hourly Compensation)
Sr. Network Administrator
Iowa City, IA · On-site
... evening and weekend working when major potentially service impacting changes are required ... Avaya and Cisco • Network security services (Firewalls, intrusion detection/prevention, • ...
Sr. Network Administrator
Iowa City, IA · On-site
... evening and weekend working when major potentially service impacting changes are required ... Avaya and Cisco • Network security services (Firewalls, intrusion detection/prevention, • ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
Tech I - IT Ops Center
Las Vegas, NV · On-site
Perform basic system administrator functions such as: alarm clearing and resolution, review error ... Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays ...
Tech I - IT Ops Center
Las Vegas, NV · On-site
Perform basic system administrator functions such as: alarm clearing and resolution, review error ... Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays ...
Tech I - IT Ops Center
Las Vegas, NV · On-site
Perform basic system administrator functions such as: alarm clearing and resolution, review error ... Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays ...
Tech I - IT Ops Center
Las Vegas, NV · On-site
Perform basic system administrator functions such as: alarm clearing and resolution, review error ... Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays ...
Perform basic system administrator functions such as: alarm clearing and resolution, review error ... Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays ...
Quick apply
Perform basic system administrator functions such as: alarm clearing and resolution, review error ... Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays ...
Engineer
Pittsburgh, PA · On-site
$100K - $125K/yr
Skill: Sr. Alvaria Dialer Technical System Administrator Must Have Technical/Functional Skills * 8+ ... Experience with contact center platforms (Avaya, Verint, NICE, Aspect). * 4+ year of hands-on Linux ...
Engineer
Pittsburgh, PA · On-site
$100K - $125K/yr
Skill: Sr. Alvaria Dialer Technical System Administrator Must Have Technical/Functional Skills * 8+ ... Experience with contact center platforms (Avaya, Verint, NICE, Aspect). * 4+ year of hands-on Linux ...
Telephony IT Tech
North Mankato, MN · On-site
... administer the needs of the telephony related hardware and software of the organization's Avaya ... weekends as needed (with Hourly Compensation) Skills & Requirements * High School education or ...
Telephony IT Tech
North Mankato, MN · On-site
... administer the needs of the telephony related hardware and software of the organization's Avaya ... weekends as needed (with Hourly Compensation) Skills & Requirements * High School education or ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1 with Security Clearance
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1 with Security Clearance
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1 with Security Clearance
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1 with Security Clearance
Honolulu, HI · On-site
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
NOC Operator Tier 1
$30.35/hr
Collaborate with field technicians and system administrators to support network/service restoration ... Must have Avaya certification, OR VoIP Network Management certification, OR documented experience ...
Switchboard Operator
Bay Saint Louis, MS · On-site
$12.50 - $15.75/hr
Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract ... Coordinate with directory administrators to ensure staffing and contact information remains ...
Quick apply
Switchboard Operator
Bay Saint Louis, MS · On-site
$12.50 - $15.75/hr
Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract ... Coordinate with directory administrators to ensure staffing and contact information remains ...
Switchboard Operator
Boyers, PA · On-site
$16.25 - $20.75/hr
Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract ... Coordinate with directory administrators to ensure staffing and contact information remains ...
Quick apply
Switchboard Operator
Boyers, PA · On-site
$16.25 - $20.75/hr
Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract ... Coordinate with directory administrators to ensure staffing and contact information remains ...
Full-time
Posted 19 days ago
Job description
Job Summary:
Techstra Solutions is a certified woman-owned management consulting firm specializing in strategy, technology, and implementation services. The Sr. Alvaria/Noble Dialer Technical System Administrator will manage and maintain enterprise-scale dialers, ensuring optimal performance and compliance while supporting high-volume call center operations.
Responsibilities:
• Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
• Make recommendations to improve call statistics and operational performance.
• Partner with teams to resolve production issues.
• Utilize advanced SQL to support forecasting, modeling, and performance optimization.
• Identify and communicate opportunities to improve service levels; recommend and drive solutions.
• Support business continuity events and provide after-hours and weekend support for releases and production changes.
• System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
• Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
• Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
• Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
• Additional duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience with call center outbound dialer technologies.
• Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.
• Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
• Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
• Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
• Strong analytical and problem-solving skills, particularly in outbound dialer environments.
• Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).
• 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
• 2+ years PostgreSQL and transact psql experience.
• Experience with ServiceNow, Archer, and Postgres databases.
• Strong communication skills with the ability to lead discussions and host meetings.
• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
• Working knowledge of Windo.s Server and Microsoft Internet Information Services.
• Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.
Preferred:
• Experience with CyberArk preferred.
Company:
Techstra Solutions is a consulting firm for digital and talent transformation. Founded in 2012, the company is headquartered in Pittsburgh, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Techstra Solutions is a certified woman-owned management consulting firm specializing in strategy, technology, and implementation services. The Sr. Alvaria/Noble Dialer Technical System Administrator will manage and maintain enterprise-scale dialers, ensuring optimal performance and compliance while supporting high-volume call center operations.
Responsibilities:
• Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
• Make recommendations to improve call statistics and operational performance.
• Partner with teams to resolve production issues.
• Utilize advanced SQL to support forecasting, modeling, and performance optimization.
• Identify and communicate opportunities to improve service levels; recommend and drive solutions.
• Support business continuity events and provide after-hours and weekend support for releases and production changes.
• System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
• Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
• Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
• Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
• Additional duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience with call center outbound dialer technologies.
• Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.
• Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
• Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
• Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
• Strong analytical and problem-solving skills, particularly in outbound dialer environments.
• Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).
• 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
• 2+ years PostgreSQL and transact psql experience.
• Experience with ServiceNow, Archer, and Postgres databases.
• Strong communication skills with the ability to lead discussions and host meetings.
• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
• Working knowledge of Windo.s Server and Microsoft Internet Information Services.
• Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.
Preferred:
• Experience with CyberArk preferred.
Company:
Techstra Solutions is a consulting firm for digital and talent transformation. Founded in 2012, the company is headquartered in Pittsburgh, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Techstra Solutions
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Pittsburgh, PA, US
Year founded
2012