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Telephony Administrator Jobs (NOW HIRING)

Innosoul inc

Telephony Admin

Columbia, SC · On-site

Job ID: SC-13295 Onsite/Local Network Engineer/Telephony Admin with Avaya on premise PBX systems, VoIP, SIP/RTP/QoS/dial plans/call routing/voice gateway/IVR/911, SBCs, PSTN experience Location:

IPsoft

IP Telephony Administrator

New York, NY

Company Description IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company ...

Aledade PBC

Telephony Integration Administrator

The Telephony Solutions Administrator is responsible for driving the design, implementation, and support of Aledade's telephony, integration, and AI solutions. This role will lead API development ...

Aledade PBC

Telephony Integration Administrator

The Telephony Solutions Administrator is responsible for driving the design, implementation, and support of Aledade's telephony, integration, and AI solutions. This role will lead API development ...

Amsoil, Inc.

Network Administrator

Columbus, OH · On-site

Telephony Administrator: * Configure, manage, and maintain the corporate phone system. * Configure, manage, and maintain the corporate call recording system. * Manage and maintain analog telephone ...

Navitas Partners, LLC

Telephony Engineer

Columbia, SC · On-site

Key Responsibilities: • Administer and support Avaya on-premises PBX and enterprise telephony systems. • Handle moves, adds, changes, disconnects (MACDs) for voice, voicemail, conferencing, IVR ...

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ITCON Services

IVR / Telephony Engineer

Nashville, TN · On-site

Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and blocking call flooding or Telephony Denial of Service (TDoS) attacks at the network edge before they ...

Taylor Corp

Telephony IT Tech

North Mankato, MN

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...

Ensemble Health Partners, Inc.

Senior Engineer, Telephony

$107K - $146K/yr

As a Telephony Data Engineer, you will play a crucial role in designing, implementing, maintaining ... Proven experience in designing, implementing, and managing Five9 VCC environments, including Admin ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud ... Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX

$87K - $115K/yr

Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud ... Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...

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Telephony Administrator information

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$34K

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How much do telephony administrator jobs pay per year?

As of Aug 31, 2026, the average yearly pay for telephony administrator in the United States is $110,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is a telephony administrator?

A Telephony Administrator is responsible for managing and maintaining an organization's telecommunication systems, including VoIP, PBX, and call center solutions. They ensure the reliability, security, and performance of phone systems by configuring hardware and software, troubleshooting issues, and coordinating with vendors. Additionally, they support users by managing extensions, voicemail, and call routing. Their role is crucial for ensuring seamless communication within a business.

What does a telephony administrator do?

A Telephony Administrator typically manages and maintains the organization’s phone systems, including configuring VoIP platforms, troubleshooting call quality issues, and performing system upgrades or routine maintenance. Daily tasks often involve responding to user requests, managing user accounts, and collaborating with IT and network teams to ensure seamless communication infrastructure. You will also regularly monitor system performance, handle vendor coordination for hardware or software support, and document procedures or system changes. This role is vital in ensuring efficient internal and external communications and minimizing system downtime.

What are the key skills and qualifications needed to thrive as a telephony administrator?

To thrive as a Telephony Administrator, you need a strong understanding of telecommunications systems, VoIP technologies, network troubleshooting, and typically an associate’s or bachelor’s degree in information technology or a related field. Expertise with platforms such as Cisco Unified Communications Manager, Avaya, or Mitel, and relevant certifications like CompTIA Network+ or Cisco CCNA, are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication make candidates stand out in this role. These abilities ensure reliable telephony operations, quick resolution of issues, and effective collaboration with both technical teams and end users.

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Telephony Administrator jobs near you
Infographic showing various Telephony Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $110,278 per year, or $53 per hour.

CCaaS & Cloud Telephony Administrator - (Contract/On-Site)

Newport Beach, CA • On-site

Avrek Law
1 - 10 employees
Learn more about Avrek Lawexternal

$5.0K - $15K/mo

Contractor

Re-posted 27 days ago

Job description

CCaaS & Cloud Telephony Administrator - (Contract/On-Site)
Department: IT
Employment Type: Contract / Temp
Location: California
Compensation: $5,000 - $15,000 / month
Description
We are seeking a highly skilled CCaaS and Cloud Telephony leader to own and optimize all voice communications across the organization. This role serves as the single-threaded owner of our telephony ecosystem, combining strategic oversight with hands-on execution.
You will be responsible for call center platforms, VoIP infrastructure, dialer performance, caller ID reputation, and regulatory compliance-ensuring reliable, compliant, and high-performing voice operations that support intake, marketing, and client engagement.
Responsibilities:
Telephony & CCaaS Ownership
  • Own and manage all VoIP, CCaaS, and contact center platforms (e.g., NICE CXone, RingCentral)
  • Design, implement, and optimize call flows, routing, IVRs, queues, and dialer strategies
  • Support and enhance inbound and outbound call center operations
  • Ensure high availability, scalability, and performance of voice systems

Caller ID Reputation & Deliverability
  • Monitor and manage caller ID reputation, spam labeling, and call blocking
  • Lead remediation efforts with carriers (AT&T, Verizon, T-Mobile) and analytics providers
  • Implement proactive strategies to improve answer rates and prevent spam tagging

Regulatory & Telephony Compliance
  • Ensure compliance with TCPA, STIR/SHAKEN, CNAM, 10DLC, and toll-free regulations
  • Maintain adherence to multi-state telephony regulations (CA, AZ, NV, OR, TX, UT, WA)
  • Oversee Do-Not-Call compliance and lawful dialing practices
  • Manage number registration, campaign compliance, and audit readiness
  • Serve as the internal authority on telephony compliance and risk mitigation

Number & Carrier Management
  • Oversee procurement, provisioning, porting, and lifecycle management of phone numbers
  • Register numbers and use cases with carriers and providers
  • Manage carrier relationships, escalations, and issue resolution

Performance, Troubleshooting & Optimization
  • Monitor call quality, routing, and dialer performance
  • Diagnose and resolve delivery, connectivity, and system issues
  • Continuously optimize systems to improve efficiency and customer experience

Cross-Functional Leadership
  • Partner with IT, Marketing, Intake, and Operations to align telephony with business goals
  • Translate technical challenges into clear business impact and solutions
  • Provide reporting and strategic recommendations to leadership

Qualifications:
  • 5+ years of experience managing CCaaS, VoIP, and call center telephony systems
  • Deep expertise in platforms such as NICE CXone and RingCentral
  • Advanced experience with RingCentral CC (NICE CXone Studio scripting (required)), with the ability to quickly review, modify, and implement scripting changes
  • Strong knowledge of caller ID reputation management and remediation.
  • Experience with high volume outbound dialing call center.
  • Proven experience working with telecom carriers and call analytics providers
  • Deep expertise in TCPA, Do-Not-Call, and multi-state telephony compliance (CA, AZ, NV, OR, TX, UT, WA) (required)
  • Hands-on experience with outbound dialers and call routing logic
  • Strong troubleshooting and problem-solving capabilities in complex telephony environments
  • Excellent communication and cross-functional collaboration skills
  • Deep hands-on expertise in API integrations, with the ability to design, implement, and manage secure integrations following best practices and proper documentation standards
  • Ability to work on-site in a California office

What This Role Owns
  • Voice infrastructure performance and reliability
  • Call deliverability and caller ID reputation
  • Regulatory compliance and risk mitigation
  • Call center system efficiency and scalability

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