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Telephony Administrator Jobs (NOW HIRING)

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

About the Role We are seeking a Senior Telephony Administrator with deep Five9 expertise to provide strategic guidance and hands-on support for Charlie Health's contact center infrastructure.

IPsoft

IP Telephony Administrator

New York, NY

Company Description IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company ...

Amsoil, Inc.

Network Administrator

Columbus, OH · On-site

Telephony Administrator: * Configure, manage, and maintain the corporate phone system. * Configure, manage, and maintain the corporate call recording system. * Manage and maintain analog telephone ...

PROGYNY

Senior Call Center Administrator

Manhattan, NY · On-site

$94K - $128K/yr

We are seeking a Senior Contact Center Telephony Administrator to support Progyny's continued growth. This role will serve as a subject matter expert across contact center platforms, owning the ...

Progyny

Senior Call Center Administrator

Manhattan, NY · On-site +1

$94K - $128K/yr

We are seeking a Senior Contact Center Telephony Administrator to support Progyny's continued growth. This role will serve as a subject matter expert across contact center platforms, owning the ...

ITCON Services

IVR / Telephony Engineer

Nashville, TN · On-site

Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and blocking call flooding or Telephony Denial of Service (TDoS) attacks at the network edge before they ...

AssistRx

Telephony Systems Coordinator

Orlando, FL

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site +1

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

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Telephony Administrator information

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$34K

$110.3K

$192.5K

How much do telephony administrator jobs pay per year?

As of Jul 20, 2026, the average yearly pay for telephony administrator in the United States is $110,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is a Telephony Administrator job?

A Telephony Administrator is responsible for managing and maintaining an organization's telecommunication systems, including VoIP, PBX, and call center solutions. They ensure the reliability, security, and performance of phone systems by configuring hardware and software, troubleshooting issues, and coordinating with vendors. Additionally, they support users by managing extensions, voicemail, and call routing. Their role is crucial for ensuring seamless communication within a business.

What are the typical responsibilities of a Telephony Administrator on a daily basis?

A Telephony Administrator typically manages and maintains the organization’s phone systems, including configuring VoIP platforms, troubleshooting call quality issues, and performing system upgrades or routine maintenance. Daily tasks often involve responding to user requests, managing user accounts, and collaborating with IT and network teams to ensure seamless communication infrastructure. You will also regularly monitor system performance, handle vendor coordination for hardware or software support, and document procedures or system changes. This role is vital in ensuring efficient internal and external communications and minimizing system downtime.

What are the key skills and qualifications needed to thrive in the Telephony Administrator position, and why are they important?

To thrive as a Telephony Administrator, you need a strong understanding of telecommunications systems, VoIP technologies, network troubleshooting, and typically an associate’s or bachelor’s degree in information technology or a related field. Expertise with platforms such as Cisco Unified Communications Manager, Avaya, or Mitel, and relevant certifications like CompTIA Network+ or Cisco CCNA, are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication make candidates stand out in this role. These abilities ensure reliable telephony operations, quick resolution of issues, and effective collaboration with both technical teams and end users.

What skills are needed for telephony jobs?

Telephony Administrator roles require strong technical skills in VoIP systems, telecommunication protocols, and network troubleshooting. Knowledge of hardware setup, software configuration, and familiarity with tools like Cisco or Avaya is essential, along with good problem-solving and communication skills. Certifications such as CCNA or CompTIA Network+ can enhance job prospects.

What is the highest paying administrative job?

The highest paying administrative jobs often include executive assistants to top executives, administrative directors, or office managers with specialized skills. These roles typically require extensive experience, advanced organizational skills, and sometimes certifications, and they can offer salaries exceeding $100,000 annually depending on the industry and location.

What jobs make $3,000 a day?

Jobs that can earn $3,000 a day typically include high-level roles such as senior executives, specialized consultants, or certain freelance professionals like surgeons or legal experts. These positions often require advanced skills, extensive experience, and sometimes certifications, and they may involve project-based or contract work with high compensation rates.

Can I become a sysadmin without a degree?

A Telephony Administrator role typically requires technical knowledge of telecommunication systems, which can be gained through certifications, hands-on experience, and self-study rather than a formal degree. Many employers value practical skills, such as proficiency with VoIP, networking, and relevant tools, over formal education for this position.
More about Telephony Administrator jobs
What are the most commonly searched types of Telephony Administrator jobs? The most popular types of Telephony Administrator jobs are:
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Telephony Administrator jobs near you
Infographic showing various Telephony Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $110,278 per year, or $53 per hour.

Senior Telephony Administrator

Charlie Health Engineering, Product & Design

Remote

$88K - $119K/yr

Full-time

Posted 22 days ago

Job description

Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
We are seeking a Senior Telephony Administrator with deep Five9 expertise to provide strategic guidance and hands-on support for Charlie Health's contact center infrastructure. Supporting 550+ users across 12 teams, this role combines operational consulting with technical implementation to optimize our telephony platform.
This is a strategic + tactical engagement. You'll advise on best practices and operational implications while also handling day-to-day configuration, troubleshooting, and support. You'll work directly with Business Systems and Operations leadership to rationalize our current Five9 setup, implement progressive dialer improvements, and build the foundation for future telephony architecture.
Responsibilities
Strategic & Operational:
  • Advise on contact center best practices for progressive dialer balancing, queue management, and capacity optimization
  • Provide operational guidance on telephony decisions-translating technical changes into business impact for non-technical stakeholders
  • Design supervisor dashboards and metrics to improve visibility into dialer performance and agent productivity
  • Recommend license management strategies to optimize costs and capacity

Hands-On Implementation & Support:
  • Configure and optimize IVR scripts, call routing, and business hours automation across 12 teams with different campaigns, skills, and templates
  • Manage progressive dialer configuration and performance tuning based on queue dynamics
  • Test IVR flows, troubleshoot issues, and implement fixes
  • Handle day-to-day telephony support requests from operations teams
  • Maintain Salesforce integration with Five9 (call disposition logging, outbound dialer sync, inbound case creation)
  • Create and maintain technical documentation for telephony configurations and processes

Requirements
  • At least 5 years of hands-on Five9 administration and implementation experience (required)
  • Deep expertise in progressive and preview dialer configuration, tuning, and troubleshooting
  • Strong understanding of IVR design, call routing, and contact center workflows
  • Experience building supervisor dashboards and reporting for contact center operations
  • Track record advising on operational implications of telephony decisions, not just technical implementation
  • Experience supporting contact centers at scale (500+ users across multiple teams)
  • Salesforce integration experience (API integrations, call logging, CTI adapters)
  • Healthcare or compliance-heavy industry experience preferred (HIPAA considerations for call recording, PII handling)
  • Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
  • Self-directed and comfortable operating independently as a contractor
  • Passion for mental health and a desire to work in a mission-driven, fast-paced environment

Engagement Details
  • Contract duration: 6 months (with potential to extend)
  • Remote work, with flexibility to align with US business hours
  • Direct collaboration with Business Systems team and Operations leadership

Our Values
  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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