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Telephony Administrator Jobs (NOW HIRING)

IPsoft

IP Telephony Administrator

New York, NY · On-site

Company Description IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company ...

Amsoil, Inc.

Network Administrator

Columbus, OH · On-site

Telephony Administrator: * Configure, manage, and maintain the corporate phone system. * Configure, manage, and maintain the corporate call recording system. * Manage and maintain analog telephone ...

Segoso

Telephony System Administrator

... telephony services, user access, campaign settings, integrations, reporting, and troubleshooting activities. The administrator works closely with Operations, IT, Workforce Management, Compliance, and ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

Oracle Database Administrator certification is a plus. * Experience in provisioning telephony services. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph Physical ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

Oracle Database Administrator certification is a plus. * Experience in provisioning telephony services. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph Physical ...

ManTech International

Telephony Engineer

Mclean, VA · On-site

Oracle Database Administrator certification is a plus. * Experience in provisioning telephony services. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph Physical ...

ManTech

Telephony Engineer

Mclean, VA · On-site

Oracle Database Administrator certification is a plus. * Experience in provisioning telephony services. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph Physical ...

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Telephony Administrator information

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$34K

$110.3K

$192.5K

How much do telephony administrator jobs pay per year?

As of Jun 29, 2026, the average yearly pay for telephony administrator in the United States is $110,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is a Telephony Administrator job?

A Telephony Administrator is responsible for managing and maintaining an organization's telecommunication systems, including VoIP, PBX, and call center solutions. They ensure the reliability, security, and performance of phone systems by configuring hardware and software, troubleshooting issues, and coordinating with vendors. Additionally, they support users by managing extensions, voicemail, and call routing. Their role is crucial for ensuring seamless communication within a business.

What are the typical responsibilities of a Telephony Administrator on a daily basis?

A Telephony Administrator typically manages and maintains the organization’s phone systems, including configuring VoIP platforms, troubleshooting call quality issues, and performing system upgrades or routine maintenance. Daily tasks often involve responding to user requests, managing user accounts, and collaborating with IT and network teams to ensure seamless communication infrastructure. You will also regularly monitor system performance, handle vendor coordination for hardware or software support, and document procedures or system changes. This role is vital in ensuring efficient internal and external communications and minimizing system downtime.

What are the key skills and qualifications needed to thrive in the Telephony Administrator position, and why are they important?

To thrive as a Telephony Administrator, you need a strong understanding of telecommunications systems, VoIP technologies, network troubleshooting, and typically an associate’s or bachelor’s degree in information technology or a related field. Expertise with platforms such as Cisco Unified Communications Manager, Avaya, or Mitel, and relevant certifications like CompTIA Network+ or Cisco CCNA, are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication make candidates stand out in this role. These abilities ensure reliable telephony operations, quick resolution of issues, and effective collaboration with both technical teams and end users.

What is the highest paying administrative job?

Among administrative roles, executive assistants and administrative directors tend to have the highest salaries, often exceeding six figures with experience and specialized skills. Higher-level positions such as office managers or executive administrators in large organizations can also command substantial pay, especially with relevant certifications and leadership responsibilities.

What is a typical sysadmin salary?

A Telephony Administrator, a specialized IT role managing voice communication systems, typically earns between $60,000 and $90,000 annually, depending on experience, certifications, and location. Salaries can vary based on the complexity of systems managed and the size of the organization.

Can I become a Telephony Administrator without a degree?

Yes, becoming a Telephony Administrator typically does not require a formal degree, but relevant skills such as knowledge of VoIP systems, network fundamentals, and experience with telephony hardware are essential. Certifications like Cisco CCNA or Avaya certifications can also enhance job prospects and demonstrate technical competence.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and knowledge of call center software and processes.
More about Telephony Administrator jobs
What are the most commonly searched types of Telephony Administrator jobs? The most popular types of Telephony Administrator jobs are:
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Telephony Administrator jobs near you
Infographic showing various Telephony Administrator job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $110,278 per year, or $53 per hour.
Telephony Systems Administrator ( Hybrid / Orlando FL )

Telephony Systems Administrator ( Hybrid / Orlando FL )

AssistRx

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

AssistRx rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

66th of 206 rated it services

Job description

The Telephony Systems Administrator will maintain daily operations of the Call Center telephony systems, providing technical support of internal systems so Call Center end users can achieve established service level goals for internal and external customers.
The Telephony Systems Administrator will provide technical expertise to the Call Center computer and telephony systems including third party telephony system(s).
The Telephony Systems Administrator will perform daily support service, troubleshooting telephony system issues, managing IVR functionality, reviewing and enhancing existing phone system functionality, and acting as a liaison with third party system provider(s) for reporting and troubleshooting issues.
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management of IVRs.
The Telephony Administrator will be responsible for onboarding and support of new clients.
Requirements
  • Work closely with operations, implementation and PMO teams responsible for user experience.
  • Develop and continuously improve usability and functionality.
  • Identify and manage potential integration partnerships with external applications (e.g. predictive dialers / auto-dialers).
  • Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay ahead of customer needs and requirements.
  • Take a role as the expert with respect to telephony (i.e. - phones/fax systems)
  • Initiate and lead interactions among other teams within AssistRx to ensure coordination of development and support activities for our telephony solutions.
  • Ability to multi-task in a fast-paced organization.
  • Work with cross functional teams to ensure support for integrations across the platform and ecosystems.
  • Flexibility and adaptability to rapid change.
  • Positive attitude and sense of humor.

Requirements
  • 3-5 years of experience as a Telephony Engineer / Administrator.
  • Understanding Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM / UCCX/ UCON / CUBE / JABBER / Room Kits / IP Phones)
  • Understanding IP IVR and Contact Center deployments / integrations.
  • Faxing solution administration (e.g.on-prem/cloud, analog/digital/FOIP, etc.)
  • Ability to synthesize complex concepts.
  • Experience delivering healthcare telephony solutions preferred.
  • Excellent written and verbal communication skills.
  • Organizational skills and attention to detail.
  • Exceptional interpersonal and teamwork skills.
  • Call/Screen Recording, Workforce Optimization/Management, Quality Management (QM) Experience (WFO/WFM) a plus.

Benefits
Benefits
  • Supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, & short-term disability insurance.
  • AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
  • All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
  • AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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