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Urgently Hiring Telephony Administrator Jobs (NOW HIRING)

Empower AI

ACD/Telephony Administrator

Washington, DC · On-site

$79 - $123/hr

I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty ... The Automated Call Distribution (ACD) / Telephony Administrator works in the Customer Service ...

Alliance Home Care

Caregiver- URGENTLY HIRING

Midland, VA

$15 - $19/hr

Self admin medications * Clean areas used by the individual. * Supervise the patient. * Accompany to doctors appointments * Great Communicator If you are caring, compassionate, and enjoy making a ...

Alliance Home Care

Caregiver- URGENTLY HIRING

Aldie, VA · On-site

$14 - $17.75/hr

Self admin medications * Clean areas used by the individual. * Supervise the patient. * Accompany to doctors appointments * Great Communicator If you are caring, compassionate, and enjoy making a ...

Alliance Home Care

Caregiver- URGENTLY HIRING

Leesburg, VA

$14.50 - $18.25/hr

Self admin medications * Clean areas used by the individual. * Supervise the patient. * Accompany to doctors appointments * Great Communicator Shift: Monday and Friday 2:30pm to 6:30pm Saturday and ...

Alliance Home Care

Caregiver- URGENTLY HIRING

Ashburn, VA · On-site

$14.50 - $18.50/hr

Self admin medications * Clean areas used by the individual. * Supervise the patient. * Accompany to doctors appointments * Great Communicator Shift: Monday to Friday 3:30pm to 8:30pm If you are ...

Alliance Home Care

Caregiver- URGENTLY HIRING

Marshall, VA · On-site

$13.25 - $16.75/hr

Self admin medications * Clean areas used by the individual. * Supervise the patient. * Accompany to doctors appointments * Great Communicator If you are caring, compassionate, and enjoy making a ...

Alliance Home Care

Caregiver- URGENTLY HIRING

Herndon, VA

$14.75 - $18.50/hr

Self admin medications * Toileting and ambulation; anything they might need help with * Clean areas used by the individual * Supervise the patient If you are caring, compassionate, and enjoy making a ...

Alliance Home Care

Caregiver- URGENTLY HIRING

Ashburn, VA · On-site

$14.50 - $18.50/hr

Self admin medications * Clean areas used by the individual. * Supervise the patient. * Accompany to doctors appointments * Great Communicator If you are caring, compassionate, and enjoy making a ...

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Urgently Hiring Telephony Administrator information

What is the difference between Urgently Hiring Telephony Administrator vs Help Desk Technician?

AspectUrgently Hiring Telephony AdministratorHelp Desk Technician
CredentialsTypically requires certifications like Cisco CCNA or CompTIA Network+Often requires CompTIA A+ or similar certifications
Work EnvironmentFocuses on managing telephony systems, VoIP, and communication infrastructureProvides technical support for hardware, software, and network issues
Industry UsageCommon in telecommunications, IT services, and large enterprisesWidely used across various industries including IT, healthcare, and education

While both roles involve technical support, the Urgently Hiring Telephony Administrator specializes in managing telephony and communication systems, whereas the Help Desk Technician provides broader IT support. The former requires specific certifications related to networking and telephony, and is more focused on communication infrastructure, making it distinct in responsibilities and skill set.

What cities are hiring for Urgently Hiring Telephony Administrator jobs?

Cities with the most Urgently Hiring Telephony Administrator job openings:

What are the most commonly searched types of Telephony Administrator jobs?

The most popular types of Telephony Administrator jobs are:

Urgently Hiring Telephony Administrator jobs near you
Infographic showing various Urgently Hiring Telephony Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

ACD/Telephony Administrator

Empower AI

Washington, DC • On-site

$79 - $123/hr

Other

Posted 5 days ago

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Automated Call Distribution (ACD) / Telephony Administrator works in the Customer Service Center to ensure we effectively direct and manage telephone communication operations and complete required deliverables to support the customer’s mission to provide IT services to DoS users enterprise wide.

Responsibilties:
  • This position provides, implements, administers, and maintains an ACD telemetry system to support call management for service request resolution.
  • The ACD is scalable, offering a call menu, real-time call logging, call monitoring, accounting, and reporting to ensure efficient call handling.
  • The customer is in the process of transitioning to a cloud based GFP ACD (NiCE CXone).
  • Once the customer completes has completed the enterprise implementation, the ACD / Telephony Administrator shall transition, provide administration, and maintain the new ACD.
  • You will also be responsible for managing and updating all guides, KM articles, and SOPs related to the customer’s ACD / Telephony processes and systems.
QualificationsEDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

  • 5+ years
  • Bachelor's in IT or related field
  • NiCE CXone certification desired
  • Secret Security Clearance
PREFERRED REQUIREMENTS:
  • ITIL 4 Foundation Certification(s)
PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Ambulate between several buildings
    • Stoop, kneel, crouch, or crawl as required
    • Repeatedly lift and carry weight up to 40 pounds
    • Travel by land or air transportation up to 10%
About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

Pay Band Min

USD $79,390.00/Yr.

Pay Band Max

USD $122,870.00/Yr.

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