ZipRecruiter

Log In

1

Telephony Administrator Jobs (NOW HIRING)

Internet Brands

Five9 Administrator

Austin, TX

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

Internet Brands

Five9 Administrator

Pleasanton, CA

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

National Debt Relief, LLC.

Senior Telephony Engineer

$127K - $146K/yr

Administer, support, and enhance Salesforce Service Cloud Voice, Amazon Connect, and Five9 environments. * Lead the design and maintenance of integrations between telephony platforms and Salesforce ...

Dev Technology

Microsoft Teams Phone Administrator

Reston, VA · Remote

$18.50 - $24.75/hr

They collaborate effectively across technical domains, working with network, telephony, and ... Administer Microsoft Teams environment, including Teams Phone (Direct Routing) configurations and ...

next page

Showing results 1-20

People also search for

All JobsTelephony Administrator Jobs

Telephony Administrator information

See salary details

$34K

$110.3K

$192.5K

How much do telephony administrator jobs pay per year?

As of Jun 10, 2026, the average yearly pay for telephony administrator in the United States is $110,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is a Telephony Administrator job?

A Telephony Administrator is responsible for managing and maintaining an organization's telecommunication systems, including VoIP, PBX, and call center solutions. They ensure the reliability, security, and performance of phone systems by configuring hardware and software, troubleshooting issues, and coordinating with vendors. Additionally, they support users by managing extensions, voicemail, and call routing. Their role is crucial for ensuring seamless communication within a business.

What are the typical responsibilities of a Telephony Administrator on a daily basis?

A Telephony Administrator typically manages and maintains the organization’s phone systems, including configuring VoIP platforms, troubleshooting call quality issues, and performing system upgrades or routine maintenance. Daily tasks often involve responding to user requests, managing user accounts, and collaborating with IT and network teams to ensure seamless communication infrastructure. You will also regularly monitor system performance, handle vendor coordination for hardware or software support, and document procedures or system changes. This role is vital in ensuring efficient internal and external communications and minimizing system downtime.

What are the key skills and qualifications needed to thrive in the Telephony Administrator position, and why are they important?

To thrive as a Telephony Administrator, you need a strong understanding of telecommunications systems, VoIP technologies, network troubleshooting, and typically an associate’s or bachelor’s degree in information technology or a related field. Expertise with platforms such as Cisco Unified Communications Manager, Avaya, or Mitel, and relevant certifications like CompTIA Network+ or Cisco CCNA, are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication make candidates stand out in this role. These abilities ensure reliable telephony operations, quick resolution of issues, and effective collaboration with both technical teams and end users.

More about Telephony Administrator jobs
What are the most commonly searched types of Telephony Administrator jobs? The most popular types of Telephony Administrator jobs are:
What states have the most Telephony Administrator jobs? States with the most job openings for Telephony Administrator jobs include:
What job categories do people searching Telephony Administrator jobs look for? The top searched job categories for Telephony Administrator jobs are:
Telephony Administrator jobs near you
Infographic showing various Telephony Administrator job openings in the United States as of June 2026, with employment types broken down into 17% As Needed, 63% Full Time, 10% Temporary, 3% Contract, 6% Nights, and 1% Summer. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $110,278 per year, or $53 per hour.
Five9 Administrator

Five9 Administrator

Internet Brands

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Internet Brands rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

39th of 188 rated software companies

Job description

Five9 Administrator
Job Description: Internet Brands is seeking an experienced Five9 Administrator to manage and enhance our contact center and telecommunications environment. This role is responsible for administering the Five9 platform, supporting other telephony systems (voice and video), implementing solutions for business continuity, and integrating telephony for new acquisitions. The ideal candidate combines deep Five9 expertise with strong VoIP/AV/network knowledge and practical automation skills.
Key Responsibilities Include:
  • Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
  • Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
  • Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
  • Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
  • Monitor system performance (network traffic, capacity, security) and recommend optimizations.
  • Develop and maintain disaster recovery and contingency plans for voice services.
  • Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
  • Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
  • Provide technical support across Tier 1-3 and resolve ticketed requests in a timely manner.
  • Perform preventive maintenance, backups, and recovery procedures.
Required Qualifications:
  • Extensive, hands-on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
  • Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
  • Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
  • Experience implementing telephony solutions for business continuity and disaster recovery.
  • Bachelor's degree or equivalent practical experience.
Preferred Qualifications:
  • Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
  • Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
  • Certifications in Five9 or related telephony platforms.
  • Prior experience managing telecom vendor relationships and roadmap planning.
About Internet Brands: At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to depend on your skills, qualifications, and experience. We encourage all interested candidates to apply. We expect this role to start with a base in the low 100ks.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
Employment Type: Full-Time

What Internet Brands employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply