The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
Quick apply
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
Quick apply
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
Telephony Systems Coordinator
Orlando, FL · On-site +1
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
Telephony Systems Coordinator
Orlando, FL · On-site +1
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
Telephony Analyst
Annapolis Junction, MD · On-site
$65K - $95K/yr
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role. * Experience with Windows Server environments, including installation, patching, and ...
Telephony Analyst
Annapolis Junction, MD · On-site
$65K - $95K/yr
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role. * Experience with Windows Server environments, including installation, patching, and ...
Telephony Analyst
Annapolis Junction, MD · On-site
$65K - $95K/yr
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role. * Experience with Windows Server environments, including installation, patching, and ...
Telephony Analyst
Annapolis Junction, MD · On-site
$65K - $95K/yr
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role. * Experience with Windows Server environments, including installation, patching, and ...
As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...
As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...
Telephony Analyst
Annapolis Junction, MD · On-site
$65K - $95K/yr
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role. * Experience with Windows Server environments, including installation, patching, and ...
Telephony Analyst
Annapolis Junction, MD · On-site
$65K - $95K/yr
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role. * Experience with Windows Server environments, including installation, patching, and ...
Telephony Analyst
Annapolis Junction, MD · On-site
$65K - $95K/yr
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role. * Experience with Windows Server environments, including installation, patching, and ...
Telephony Analyst
Annapolis Junction, MD · On-site
$65K - $95K/yr
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role. * Experience with Windows Server environments, including installation, patching, and ...
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Mendota Heights, MN · On-site
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Mendota Heights, MN · On-site
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Seattle, WA · On-site
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Seattle, WA · On-site
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Newark, NJ · On-site
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Newark, NJ · On-site
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Downers Grove, IL · On-site
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Downers Grove, IL · On-site
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Telephony Administrator information
See salary details
$34K - $48.4K
9% of jobs
$48.4K - $62.8K
4% of jobs
$62.8K - $77.2K
12% of jobs
$77.7K is the 25th percentile. Wages below this are outliers.
$77.2K - $91.6K
16% of jobs
The median wage is $102.4K / yr.
$91.6K - $106K
13% of jobs
$106K - $120.5K
10% of jobs
$133.2K is the 75th percentile. Wages above this are outliers.
$120.5K - $134.9K
14% of jobs
$134.9K - $149.3K
14% of jobs
$149.3K - $163.7K
2% of jobs
$163.7K - $178.1K
6% of jobs
$178.1K - $192.5K
1% of jobs
$34K
$110.3K
$192.5K
How much do telephony administrator jobs pay per year?
As of Jun 9, 2026, the average yearly pay for telephony administrator in the United States is $110,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $139,000.00 per year, depending on experience, location, and employer.
What is a Telephony Administrator job?
A Telephony Administrator is responsible for managing and maintaining an organization's telecommunication systems, including VoIP, PBX, and call center solutions. They ensure the reliability, security, and performance of phone systems by configuring hardware and software, troubleshooting issues, and coordinating with vendors. Additionally, they support users by managing extensions, voicemail, and call routing. Their role is crucial for ensuring seamless communication within a business.
What are the typical responsibilities of a Telephony Administrator on a daily basis?
A Telephony Administrator typically manages and maintains the organization’s phone systems, including configuring VoIP platforms, troubleshooting call quality issues, and performing system upgrades or routine maintenance. Daily tasks often involve responding to user requests, managing user accounts, and collaborating with IT and network teams to ensure seamless communication infrastructure. You will also regularly monitor system performance, handle vendor coordination for hardware or software support, and document procedures or system changes. This role is vital in ensuring efficient internal and external communications and minimizing system downtime.
What are the key skills and qualifications needed to thrive in the Telephony Administrator position, and why are they important?
To thrive as a Telephony Administrator, you need a strong understanding of telecommunications systems, VoIP technologies, network troubleshooting, and typically an associate’s or bachelor’s degree in information technology or a related field. Expertise with platforms such as Cisco Unified Communications Manager, Avaya, or Mitel, and relevant certifications like CompTIA Network+ or Cisco CCNA, are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication make candidates stand out in this role. These abilities ensure reliable telephony operations, quick resolution of issues, and effective collaboration with both technical teams and end users.
More about Telephony Administrator jobs
What are the most commonly searched types of Telephony Administrator jobs? The most popular types of Telephony Administrator jobs are:
What states have the most Telephony Administrator jobs? States with the most job openings for Telephony Administrator jobs include:
What job categories do people searching Telephony Administrator jobs look for? The top searched job categories for Telephony Administrator jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 5 days ago
AssistRx rating
7.9
Based on 18 frontline employees who took The Breakroom Quiz
65th of 203 rated it services
Job description
The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology.
The Telephony Systems Administrator will assist with:
- Day-to-day support of telephony and call center systems
- Troubleshooting system and user issues
- IVR updates and maintenance
- User setup and onboarding support
- Basic reporting and campaign support
- Coordination with third-party vendors when issues arise
- Maintaining and improving existing call flow functionality
Responsibilities
- Provide day-to-day support for Call Center telephony systems
- Troubleshoot telephony and user-related issues
- Support inbound and outbound call campaigns
- Assist with IVR administration and updates
- Generate and review basic call center reporting
- Support onboarding activities for new clients and users
- Work cross-functionally with operations and internal support teams
- Escalate complex issues appropriately
- Maintain documentation and support processes
- Assist with system enhancements and process improvements
Requirements
Qualifications
- 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience
- Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.)
- Basic understanding of call center environments and IVR functionality
- Strong troubleshooting and communication skills
- Ability to learn new systems and technologies quickly
- Organized with strong attention to detail
- Comfortable working in a fast-paced environment
- Healthcare or call center experience is a plus, but not required
- Relevant certifications or technical coursework are a plus
Benefits
Supportive, progressive, fast-paced environment.
- Competitive pay structure.
- Matching 401(k) with immediate vesting.
- Medical, dental, vision, life, & short-term disability insurance.
- AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
- All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
- AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
About AssistRx
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Orlando, FL, US
Year founded
2009