Cloud 9 Solutions

Telecommunications Engineer

 

Job Purpose

 

The Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. Collaborates with internal teams and external vendors/ OEM ensuring the resolution of problems as they arise. Additionally, the Engineer works to resolve incidents and handles change management.   

 

Essential Job Duties & Responsibilities

• Configures, tests and maintains telephony infrastructure solutions.

• Maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone

• Partners with Network Services to analyze and resolve IP architecture.

• Manage patch management and minor version upgrade of the Telephony Infra.

• Diagnoses, troubleshoots, and compleProvides support to a “World-Class” Call Center consisting of many sub call centers with over 2800 call center associates.resolves 

• x telecommunication network issues.

• Participates in a 24x7 on-call rotation.Telecommunications Engineer

  Other duties

• Active involvement in design discussions with OEMs , partners

• Should be well verse with creating and updating MS Visio diagrams.

• Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed.

• Performs other special projects or duties as assigned.

  Knowledge, Skills & Abilities  

• Strong knowledge of IP telephony and services. 

• Fair understanding of Cloud networking concepts (Azure, AWS etc)

• Strong knowledge of various telecommunications hardware and applications or services.

• Strong knowledge of Microsoft Office tools.

• Ability to effectively and efficiently identify, research and resolve a problem.

• Strong analytical and problem-solving skills.

• Excellent verbal, written and interpersonal communications skills.

• Ability to work effectively under pressure.

• Strong customer service skills.

• Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions.

  Education and Experience

Bachelor’s degree or equivalent education and/or work experience.

8+ years in a medium to large corporation or government agency, with multi-site responsibilities.

  Certifications  

• Avaya certified implementation specialist  

• Avaya certified support specialist  

• Audiocodes certified (Preferred)