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L1 Analyst Jobs (NOW HIRING)

Astra North Infoteck Inc.

IBMS (Operative BMS) Techno-Functional Support Analyst ? L1/L2/L3 (Telecom | SQL | ServiceNow) Role Description * Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment

Pep Boys

L1 Service Desk Agent

Bala Cynwyd, PA · On-site

$16 - $20.50/hr

L1 Service Agents are to record all incidents including all errors, logs, screenshots and either ... If needed, the analyst will place the service call with the vendor. * Expected to verify the store ...

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L1 Analyst information

What are L1 Analysts?

L1 Analysts, or Level 1 Analysts, are entry-level professionals typically found in IT support or cybersecurity teams. Their primary responsibility is to monitor systems, triage alerts, and handle basic incidents or issues according to established procedures. They serve as the first line of defense, escalating more complex problems to higher-level analysts. L1 Analysts play a crucial role in maintaining system security and uptime by promptly responding to and documenting incidents.

What does a typical workday look like for an L1 Analyst in a Security Operations Center (SOC)?

As an L1 Analyst in a Security Operations Center, your day typically involves monitoring security alerts, investigating potential threats, and escalating incidents to higher-level analysts when needed. You’ll use various security tools and dashboards to analyze data for signs of suspicious activity. Collaboration with your team is essential, as you’ll often discuss findings during daily briefings and assist with incident documentation. The role is fast-paced and requires strong attention to detail, as you are the first line of defense in identifying and responding to security events.

What are the key skills and qualifications needed to thrive as an L1 Analyst, and why are they important?

To thrive as an L1 Analyst, you need a foundational understanding of cybersecurity concepts, basic networking, and troubleshooting skills, often supported by a degree in IT or relevant certifications like CompTIA Security+. Familiarity with security information and event management (SIEM) tools, ticketing systems, and incident response protocols is typically required. Strong attention to detail, effective communication, and a proactive approach to problem-solving are essential soft skills in this role. These skills enable an L1 Analyst to efficiently identify, escalate, and document security incidents, ensuring organizational protection and timely response.

Can I make $200,000 a year in cyber security?

L1 Analysts in cybersecurity typically earn lower salaries, often between $50,000 and $80,000 annually. Reaching a $200,000 salary generally requires advanced roles such as cybersecurity managers, engineers, or specialists with extensive experience, certifications, and skills in areas like threat analysis or security architecture.

What is a L1 analyst?

A Level 1 (L1) analyst is an entry-level IT or security professional responsible for monitoring systems, identifying issues, and escalating complex problems to higher-level support. They typically use monitoring tools and follow established procedures to ensure system stability and security. Strong communication skills and basic technical knowledge are essential for this role.

What is L1 L2 L3 SOC analyst?

An L1 SOC analyst is an entry-level security professional responsible for monitoring security alerts, initial incident triage, and basic threat detection using security tools. L2 analysts handle more complex investigations and analysis, while L3 analysts are senior experts who perform advanced threat hunting, incident response, and root cause analysis. Progression through these levels typically requires increasing technical skills, certifications, and experience in cybersecurity environments.

What jobs in the US pay 300,000 a year?

For an L1 Analyst, reaching a $300,000 annual salary typically requires extensive experience, advanced skills, and often working in high-paying industries such as finance, consulting, or technology. Senior roles, management positions, or specialized expertise in these fields are more likely to offer such compensation levels, especially with bonuses and incentives included.
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L1 Analyst jobs near you
Technical Support Analyst (L1)

Technical Support Analyst (L1)

ACI Infotech

Miramar Beach, FL • On-site

Other

Posted 20 days ago

Job description

Technical Support Analyst (L1)
Location: Miramar Area
Duration: Long-Term Contract
Job Summary
We are seeking a motivated and customer-focused L1 Technical Support Analyst to serve as the first point of contact for end-user technical support. The ideal candidate will provide frontline support for hardware, software, network, and device-related issues while ensuring timely resolution of common technical problems. This role also includes IT inventory management and warehouse support activities related to company-issued equipment.
Key Responsibilities
Technical Support (L1)
  • Serve as the first point of contact for employees requiring technical assistance via phone, email, or ticketing systems.
  • Respond to and troubleshoot basic hardware, software, and network-related issues.
  • Resolve common support requests such as password resets, printer connectivity issues, software installations, and workstation setup.
  • Document, track, and update support tickets in the IT ticketing system.
  • Escalate unresolved or complex issues to higher-level support teams when necessary.
  • Assist with new hire onboarding, including device configuration, deployment, and setup.
  • Provide both remote and onsite technical support to office and warehouse personnel.
  • Maintain accurate records of incidents, requests, and resolutions to support the internal knowledge base.

IT Asset & Warehouse Support
  • Track and manage IT inventory, including laptops, desktops, monitors, keyboards, and peripherals using asset management tools.
  • Receive and inspect incoming IT equipment shipments for accuracy and damage.
  • Prepare, package, label, and ship IT equipment to remote and work-from-home employees.
  • Track deliveries using FedEx Ship Manager and other shipping tools.
  • Perform inventory audits and cycle counts to ensure asset accuracy.
  • Assist with material handling, storage, and movement of IT equipment using warehouse equipment such as pallet jacks.
  • Maintain a clean, organized, and safe IT staging and warehouse environment.

Required Qualifications
  • 1-3 years of experience in Technical Support, Help Desk, Service Desk, or Desktop Support.
  • Basic knowledge of computer hardware, operating systems, software applications, and networking concepts.
  • Experience working with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar.
  • Familiarity with Microsoft Office Suite and Windows environments.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service, communication, and interpersonal skills.
  • Ability to work independently and manage multiple priorities.

Physical Requirements
  • Ability to lift, move, and handle equipment weighing up to 50 lbs.
  • Comfortable working in both office and warehouse environments.
  • Ability to stand, walk, bend, and move equipment as needed throughout the workday.

Preferred Qualifications
  • Experience with IT asset management or inventory management systems.
  • Familiarity with Warehouse Management Systems (WMS).
  • Experience with FedEx Ship Manager or similar shipping/tracking software.
  • Experience supporting remote users and work-from-home environments.

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