ZipRecruiter

Log In

1

L1 Analyst Jobs (NOW HIRING)

Prophecy Technologies

L1 Support Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking a dedicated Service Desk / L1 Support Analyst to act as the single point of contact (SPOC) for end-user support. The role involves providing end-to-end ownership of user ...

Purple Drive

L1 Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Position: L1 Service Desk Analyst Location: Raleigh, NC (Onsite) Core Responsibilities * Initial Point of Contact: Act as the first point of contact for internal employees needing technical ...

Pep Boys

L1 Service Desk Agent

Bala Cynwyd, PA

$16 - $20.50/hr

L1 Service Agents are to record all incidents including all errors, logs, screenshots and either ... If needed, the analyst will place the service call with the vendor. * Expected to verify the store ...

Pep Boys

L1 Service Desk Agent

Bala Cynwyd, PA · On-site

$16 - $20.50/hr

L1 Service Agents are to record all incidents including all errors, logs, screenshots and either ... If needed, the analyst will place the service call with the vendor. * Expected to verify the store ...

Collabera

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row Exceptional communication and customer handling skills Experience working with ticketing system. Strong ...

next page

Showing results 1-20

All JobsL1 Analyst Jobs

L1 Analyst information

What job makes $10,000 a month without a degree?

A Level 1 Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain tech roles such as software development or cybersecurity, which may not always require a degree. Most high-earning jobs rely on expertise, performance, and sometimes industry-specific credentials rather than formal education alone.

What are L1 Analysts?

L1 Analysts, or Level 1 Analysts, are entry-level professionals typically found in IT support or cybersecurity teams. Their primary responsibility is to monitor systems, triage alerts, and handle basic incidents or issues according to established procedures. They serve as the first line of defense, escalating more complex problems to higher-level analysts. L1 Analysts play a crucial role in maintaining system security and uptime by promptly responding to and documenting incidents.

What does a typical workday look like for an L1 Analyst in a Security Operations Center (SOC)?

As an L1 Analyst in a Security Operations Center, your day typically involves monitoring security alerts, investigating potential threats, and escalating incidents to higher-level analysts when needed. You’ll use various security tools and dashboards to analyze data for signs of suspicious activity. Collaboration with your team is essential, as you’ll often discuss findings during daily briefings and assist with incident documentation. The role is fast-paced and requires strong attention to detail, as you are the first line of defense in identifying and responding to security events.

Can you make $500,000 a year in cyber security?

L1 Analysts in cybersecurity typically earn lower salaries, often between $50,000 and $80,000 annually. Reaching a $500,000 salary generally requires advanced roles such as senior security engineers, managers, or specialists with extensive experience, certifications, and leadership responsibilities. High earnings in cybersecurity are usually associated with senior positions, specialized skills, or consulting roles.

What are the key skills and qualifications needed to thrive as an L1 Analyst, and why are they important?

To thrive as an L1 Analyst, you need a foundational understanding of cybersecurity concepts, basic networking, and troubleshooting skills, often supported by a degree in IT or relevant certifications like CompTIA Security+. Familiarity with security information and event management (SIEM) tools, ticketing systems, and incident response protocols is typically required. Strong attention to detail, effective communication, and a proactive approach to problem-solving are essential soft skills in this role. These skills enable an L1 Analyst to efficiently identify, escalate, and document security incidents, ensuring organizational protection and timely response.

What jobs in the US pay 300,000 a year?

For an L1 Analyst, reaching a $300,000 annual salary typically requires extensive experience, advanced skills, and often senior or managerial roles within finance, consulting, or technology sectors. High-paying positions may also involve bonuses, stock options, or performance incentives, but such salaries are uncommon at entry-level or junior levels.

What is a level 1 analyst?

A Level 1 analyst is an entry-level professional responsible for monitoring, identifying, and escalating issues within an organization, often in IT, cybersecurity, or technical support roles. They typically handle basic troubleshooting, use monitoring tools, and follow established procedures before escalating complex problems to higher-level analysts.
More about L1 Analyst jobs
What cities are hiring for L1 Analyst jobs? Cities with the most L1 Analyst job openings:
What states have the most L1 Analyst jobs? States with the most job openings for L1 Analyst jobs include:
What job categories do people searching L1 Analyst jobs look for? The top searched job categories for L1 Analyst jobs are:
L1 Analyst jobs near you

L1 Support Analyst

Prophecy Technologies

Malvern, PA • On-site

$20 - $27.50/hr

Full-time

Posted 12 days ago

Job description

Job Summary
We are seeking a dedicated Service Desk / L1 Support Analyst to act as the single point of contact (SPOC) for end-user support. The role involves providing end-to-end ownership of user calls, incidents, and service requests, ensuring timely resolution and effective communication with stakeholders. The candidate must be available to support calls starting 7:00 AM ET onwards and work 5 days onsite at the client location.
Location
Malvern, PA
(Local candidates Only )
Experience
3-6 Years of experience in Service Desk / L1 Support or IT Support roles
Hands-on experience in ITSM environments
Key Responsibilities
  • Act as the Single Point of Contact (SPOC) for all user calls, incidents, and service requests
  • Log, track, manage, and resolve incidents and service requests using ServiceNow
  • Provide Level 1 call support starting from 7:00 AM ET onwards
  • Support Windows 11 upgrade-related calls
  • Fulfill assigned service requests and work items
  • Communicate incident status, progress updates, and workarounds to relevant stakeholders
  • Support incident management and service request fulfillment for all end-user devices including desktops, laptops, mobile devices, and other form factors
  • Provide self-service support for common service desk requests
  • Handle request fulfillment via ServiceNow for Endpoint Services and Mobility Services (e.g., internet trusted sites, VDI-related tasks)
  • Participate in and support Major Incident calls for Workplace Services

Required Skills & Experience
  • Strong experience in Service Desk / L1 Support
  • Hands-on experience with ServiceNow (ITSM)
  • Experience supporting Windows OS (Windows 10/11)
  • Knowledge of endpoint devices: desktops, laptops, mobile devices
  • Strong incident management and request fulfillment experience
  • Ability to handle high-volume user calls and multitasking
  • Excellent verbal and written communication skills

Competencies
  • Customer service orientation
  • Incident ownership and accountability
  • Strong troubleshooting and problem-solving skills
  • Ability to work in fast-paced, onsite support environments
  • Effective stakeholder communication

Preferred Skills
  • Experience supporting enterprise environments
  • Exposure to VDI environments and mobility services
  • Experience in Workplace Services or Endpoint Support teams
  • ITIL knowledge or certification

Apply