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L1 Analyst Jobs (NOW HIRING)

Wipro Limited

SOLUTION ARCHITECT L1

Waltham, MA · On-site

$80K - $158K/yr

SOLUTION ARCHITECT L1 City: Waltham State/Province: Massachusetts Posting Start Date: 2/19/26 Wipro ... cause analysis, and defect resolution. [Monitor and support batch processing cycles , job ...

Wipro Limited

APPLICATION ARCHITECT L1

Manhattan, NY · On-site

$80K - $158K/yr

APPLICATION ARCHITECT L1 City: New York State/Province: New York Posting Start Date: 5/5/26 Wipro ... Video Device setup Experience with CVI & MTR REsource configuration Meeting log analysis Call ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Required : • Application Support Analyst • Global Environment Experience • Database manipulation in SQL • L1/L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) Preferred ...

Middleground

IT Help Desk - L1

Westchester, IL · On-site

... 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various products 5. Physical hardware build outs and configurations. 6. Internal ticketing system usage ...

Wipro Limited

ADMINISTRATOR L1

Atlanta, NY · On-site

$25K - $50K/mo

ADMINISTRATOR L1 City: Atlanta State/Province: Georgia Posting Start Date: 5/15/26 Wipro Limited ... For additional information, visit us at www.wipro.com. ͏ Service Desk Analyst Perform customer ...

Collabera

L1 IT Analyst

Sparks, MD

... analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Adhere to organization policies and procedures Complies to ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Spartanburg, SC

$20 - $27.25/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Portland, OR

$21.75 - $29.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Spartanburg, SC · On-site

$22 - $26/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and ...

Wipro Limited

TECHNICAL LEAD L1

Saint Louis, MI · On-site

$60K - $135K/yr

TECHNICAL LEAD L1 City: Saint Louis State/Province: Missouri Posting Start Date: 5/26/26 Wipro ... Analyze business requirements and translate them into technical solutions * Support billing systems ...

Core One

Software Developer L1-6

Sterling, VA · On-site

Core One is a dynamic company focused on providing analytical and operational solutions to complex national security challenges. They are seeking Software Developers L1-6 to support their IC program ...

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L1 Analyst information

What are the key skills and qualifications needed to thrive as an L1 Analyst, and why are they important?

To thrive as an L1 Analyst, you need a foundational understanding of cybersecurity concepts, basic networking, and troubleshooting skills, often supported by a degree in IT or relevant certifications like CompTIA Security+. Familiarity with security information and event management (SIEM) tools, ticketing systems, and incident response protocols is typically required. Strong attention to detail, effective communication, and a proactive approach to problem-solving are essential soft skills in this role. These skills enable an L1 Analyst to efficiently identify, escalate, and document security incidents, ensuring organizational protection and timely response.

What does a typical workday look like for an L1 Analyst in a Security Operations Center (SOC)?

As an L1 Analyst in a Security Operations Center, your day typically involves monitoring security alerts, investigating potential threats, and escalating incidents to higher-level analysts when needed. You’ll use various security tools and dashboards to analyze data for signs of suspicious activity. Collaboration with your team is essential, as you’ll often discuss findings during daily briefings and assist with incident documentation. The role is fast-paced and requires strong attention to detail, as you are the first line of defense in identifying and responding to security events.

What are L1 Analysts?

L1 Analysts, or Level 1 Analysts, are entry-level professionals typically found in IT support or cybersecurity teams. Their primary responsibility is to monitor systems, triage alerts, and handle basic incidents or issues according to established procedures. They serve as the first line of defense, escalating more complex problems to higher-level analysts. L1 Analysts play a crucial role in maintaining system security and uptime by promptly responding to and documenting incidents.
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L1 Analyst jobs near you
Client Site Support Representative (NOC L1)

Client Site Support Representative (NOC L1)

Brite

Victor, NY • On-site

$45K - $55K/yr

Full-time

Posted 9 hours ago

Job description

JOB SUMMARY

The Off-Site Brite L1 Technician is responsible for performing all essential duties of an ITIL-based Service Desk for a leading Managed Service Provider. This role is responsible for managing multiple IT tickets while onsite supporting the clients network, systems, and IT infrastructure. The Off-Site Brite L1 Technician is required to analyze issues, troubleshoot problems, and deliver appropriate resolutions in a timely and professional manner. The clients policy mandates a professional dress and grooming standard. This includes maintaining good hygiene and a clean-shaven appearance. Hair, including facial hair, must be neatly trimmed and shaven to present a professional image. As you are the face of Brite at this location. This position also involves researching and testing new products, tools, and features to ensure reliable and high-quality user experience for the clients staff and end users.

  • This role is for a customer located in Buffalo, NY, candidates must live in that region to work onsite daily.
    • ESSENTIAL FUNCTIONS
  • Manage and prioritize service tickets for a single customer environment in accordance with defined SLAs.
  • Serve as the Face of Brite and point of contact for all enduser IT support requests for the assigned customer.
  • Ensure a high level of customer satisfaction by owning each ticket from initial contact through resolution and followup.
  • Troubleshoot basic to intermediate computer, application, and network issues via phone, walkie talkie radio, email, and remote support tools.
  • Perform indepth documentation of troubleshooting steps, resolutions, and outcomes in customerspecific documentation systems.
  • Accurately document all customer interactions, status updates, and resolutions within the ticketing system.
  • Run diagnostics and evaluate results to identify and resolve workstation, software, and peripheral issues.
  • Identify recurring issues and trends, and escalate systemic or complex problems to the appropriate escalation teams when necessary.
  • Coordinate and perform support to clients user’s workstation, printer, and peripheral troubleshooting and repairs as required.
  • Proactively analyze software and hardware issues to prevent repeat incidents within the customer environment.
  • Maintain and improve customerspecific documentation, procedures, and knowledge base to ensure consistent and efficient support.

    • OTHER DUTIES

  • Participates in special projects as required.
  • Accomplishes all other duties and tasks as appropriately assigned or requested.
  • Desktop and printer breakdowns/setups
  • Office Restructuring support
  • Assist with NOC (Brite HQ) when needed

    • EDUCATION & EXPERIENCE

  • Bachelor’s degree in Computer Science, Management Information Systems, or related field and at least two years of experience in an enduser support role within a high volume, time sensitive support environment.
  • A+, Security+, Checkpoint CCSA, Network+, MCSE certifications preferred.
  • Experience in cloud backup solutions, Datto a plus.
    • KNOWLEDGE, SKILLS & ABILITIES
  • Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 11 Microsoft, Microsoft Online Services, including Office 365, and domain and workgroup environments.
  • Strong hardware repair and troubleshooting skills with PC desktops and laptops.
  • Ability to support and troubleshoot serverbased software issues with Microsoft Windows Server 2016 and newer, Microsoft Windows Active Directory Microsoft PowerShell, major antivirus solutions, and enterprise class backup solutions.
  • Phone etiquette.
  • Ability to address a variety of technical issues.
  • Troubleshooting Cisco network switches and VLANS with Brite HQ Team members to help resolve issues
  • Customer service skills.
  • Excellent listening skills.
  • Exceptional verbal and written communication skills.
  • Effective project management skills.
  • Selfdirected and results oriented.

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