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Chat Services Jobs (NOW HIRING)

Ra

Online Chat Marketing

Dedham, MA

$85K - $120K/yr

Define and build an online chat service program * Manage chat script maintenance and compliance * Socialize chat program insights and results Your pay, * A base salary of $85,000 - $120,000 * Bonus ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$15.50 - $21/hr

... services as needed across all segments (Emerging, Majors and Executive). Preferred • Average words per minute typing speed 65+ • Minimum of 8+ months experience as an PCTY Account Manager • CPP ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$15 - $20.50/hr

... services as needed across all segments (Emerging, Majors and Executive). Preferred • Average words per minute typing speed 65+ • Minimum of 8+ months experience as an PCTY Account Manager • CPP ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$14.50 - $18.75/hr

The Chat role works cross collaboratively with all Paylocity clients. Primary Responsibilites ... General support of client services as needed across all segments (Emerging, Majors and Executive)

krg technology inc

.Net Developer

Redmond, WA · On-site

$54 - $71.50/hr

... chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Citizenship Verification: These position requires verification of US Citizenship to meet federal ...

Windstar Cruises

Chat Lead

Houston, TX · On-site

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

krg technology inc

Network Consultant

Redmond, WA · On-site

... chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Networking Skills o Experience with networking concepts including Load balancer, Routing, Switching ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

krg technology inc

Windows Support

Redmond, WA · On-site

The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

Windstar Cruises

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

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All JobsChat Services Jobs

Chat Services information

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$62.5K

$117.5K

How much do chat services jobs pay per year?

As of Aug 10, 2026, the average yearly pay for chat services in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

How do you become a chat services agent?

To become a chat services agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or specific training, and the role often involves working in a fast-paced online environment with flexible schedules.

What is the difference between Chat Services vs Customer Support Representatives?

AspectChat ServicesCustomer Support Representatives
CredentialsBasic communication skills, sometimes certifications in customer serviceHigh school diploma or equivalent, customer service training
Work EnvironmentRemote or online chat platforms, flexible hoursCall centers, retail stores, or office settings
Industry UsageOnline businesses, tech companies, e-commerceRetail, telecom, banking, and service industries
Primary CommunicationText-based chat interactionsVerbal and written communication via phone or in person

Chat Services primarily handle online, text-based customer interactions in digital environments, often remotely. Customer Support Representatives typically work in person or over the phone, providing direct verbal assistance. While both roles focus on customer satisfaction, Chat Services emphasize online communication skills, whereas Customer Support Representatives require strong verbal communication and in-person or phone experience.

What are some common challenges faced in a chat services role and how can they be addressed?

In a Chat Services role, one common challenge is managing multiple conversations simultaneously while maintaining high-quality, personalized responses. This requires strong multitasking skills and familiarity with the chat platform's features. Another challenge is handling difficult or upset customers professionally and efficiently, which can be addressed through active listening and clear communication. Regular training and access to a comprehensive knowledge base can help team members stay updated on products, services, and best practices, making it easier to resolve queries quickly.

What are the key skills and qualifications needed to thrive as a chat services representative?

To thrive as a Chat Services Representative, you need strong written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and sometimes specific certification in customer service are typically required. Outstanding interpersonal skills, patience, and the ability to multitask help representatives deliver positive customer experiences. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a fast-paced, digital environment.

What is a chat services job?

Chat services jobs involve assisting customers or clients through online chat platforms, typically for customer support, sales, or technical help. Workers in these roles respond to inquiries, resolve issues, provide product information, and may help process orders—all through text-based communication. These positions require strong written communication skills, multitasking ability, and familiarity with chat or messaging software. Many chat service roles are remote, offering flexibility for workers. They are commonly found in industries like e-commerce, telecommunications, and technology.
More about Chat Services jobs
What cities are hiring for Chat Services jobs? Cities with the most Chat Services job openings:
What states have the most Chat Services jobs? States with the most job openings for Chat Services jobs include:
What job categories do people searching Chat Services jobs look for? The top searched job categories for Chat Services jobs are:
Chat Services jobs near you
Infographic showing various Chat Services job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Temporary. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $113,209 per year, or $54.4 per hour.

Contact Center Product Manager II- Chat

M&T Bank

Buffalo, NY • Hybrid

$89K - $149K/yr

Full-time

Re-posted 24 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

79th of 170 rated banks

Job description

Contact Center Product Manager II- Chat

Location: Buffalo, NY | 4 days in office and 1 day from home

Overview: Responsible for the management of multiple product lines or services within the Chat channel, including digital chat experiences, chat bots, authentication flows, routing, digital selfservice, and customer experience orchestration. This role oversees the design, development, implementation, optimization, and marketing of Chat products to ensure they are marketable, profitable, compliant with legal and regulatory requirements, and effective in driving increased digital containment and reduced assistedchannel demand.Primary Responsibilities:
  • Own and manage the Chat channel product portfolio, including chat experiences, chat bots, authentication flows, routing logic, and digital selfservice capabilities.
  • Manage the business Chat channel opportunity intake and enhancement pipeline.
  • Lead all aspects of new product implementation and existing product modifications, including design, development, testing, deployment, and operational readiness.
  • Develop, refine, and prioritize chat bot use cases in collaboration with business partners and stakeholders.
  • Analyze chat bot performance, including utterances, misroutes, fallbacks, and containment opportunities; recommend improvements to accuracy, automation, and customer experience.
  • Track, analyze, and report key Chat channel KPIs, including digital containment, abandonment, chat duration, customer effort, and demand deflection.
  • Recommend product pricing with a clear understanding of cost structure, revenue planning, profitability, and product risk.
  • Own all Chat product financials, including revenue planning, forecasting, and profitability analysis.
  • Ensure Chat products and services comply with all legal, regulatory, risk, and internal control requirements in accordance with the Company's Risk Appetite.
  • Act as a liaison with business partners, ECCI, technology teams, operations, compliance, risk, and other affected departments.
  • Coordinate with ECCI to design, implement, and deploy enhanced chat and bot flows.
  • Maintain comprehensive documentation for chat flows, logic, feature releases, and operational procedures.
  • Work closely with the Customer Channels Test Coordinator to ensure highquality testing and release execution.
  • Review new developments in company markets and digital servicing trends; evaluate and recommend new Chat services, products, or enhancements.
  • Establish marketing objectives and partner with internal teams to develop effective programs to promote Chat products and drive adoption.
  • Evaluate Chat product and service performance and recommend changes to features, pricing, or marketing strategies as needed.
  • Perform ongoing reporting and analysis related to the Chat product portfolio.
  • Identify and escalate riskrelated issues to management as appropriate.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit findings and regulatory issues as applicable.
  • Complete other related duties as assigned.
Education and Experience Required:

Bachelor's degree

5 years' proven marketing, product management, financial, operations and/or project management experience,

OR in lieu of a degree,

A combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' proven marketing, product management, financial, operations and/or project management experience.

#LI-111

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of America

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