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Chat Services Jobs (NOW HIRING)

Ra

Online Chat Marketing

Dedham, MA · On-site

$85K - $120K/yr

Define and build an online chat service program * Manage chat script maintenance and compliance * Socialize chat program insights and results Your pay, * A base salary of $85,000 - $120,000 * Bonus ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$15.50 - $21/hr

... services as needed across all segments (Emerging, Majors and Executive). Preferred • Average words per minute typing speed 65+ • Minimum of 8+ months experience as an PCTY Account Manager • CPP ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$15 - $20.50/hr

... services as needed across all segments (Emerging, Majors and Executive). Preferred • Average words per minute typing speed 65+ • Minimum of 8+ months experience as an PCTY Account Manager • CPP ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$14.50 - $18.75/hr

The Chat role works cross collaboratively with all Paylocity clients. Primary Responsibilites ... General support of client services as needed across all segments (Emerging, Majors and Executive)

krg technology inc

.Net Developer

Redmond, WA

$54 - $71.50/hr

... chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Citizenship Verification: These position requires verification of US Citizenship to meet federal ...

krg technology inc

Network Consultant

Redmond, WA

... chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Networking Skills o Experience with networking concepts including Load balancer, Routing, Switching ...

krg technology inc

Windows Support

Redmond, WA

The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

Windstar Cruises

Chat Lead

Houston, TX · On-site

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

Windstar Cruises

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools. * Track and report on personal and team chat performance metrics ...

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Chat Services information

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$62.5K

$117.5K

How much do chat services jobs pay per year?

As of Aug 31, 2026, the average yearly pay for chat services in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a chat services job?

Chat services jobs involve assisting customers or clients through online chat platforms, typically for customer support, sales, or technical help. Workers in these roles respond to inquiries, resolve issues, provide product information, and may help process orders—all through text-based communication. These positions require strong written communication skills, multitasking ability, and familiarity with chat or messaging software. Many chat service roles are remote, offering flexibility for workers. They are commonly found in industries like e-commerce, telecommunications, and technology.

What are the key skills and qualifications needed to thrive as a chat services representative?

To thrive as a Chat Services Representative, you need strong written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and sometimes specific certification in customer service are typically required. Outstanding interpersonal skills, patience, and the ability to multitask help representatives deliver positive customer experiences. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a fast-paced, digital environment.

What are some common challenges faced in a chat services role and how can they be addressed?

In a Chat Services role, one common challenge is managing multiple conversations simultaneously while maintaining high-quality, personalized responses. This requires strong multitasking skills and familiarity with the chat platform's features. Another challenge is handling difficult or upset customers professionally and efficiently, which can be addressed through active listening and clear communication. Regular training and access to a comprehensive knowledge base can help team members stay updated on products, services, and best practices, making it easier to resolve queries quickly.

What is the difference between Chat Services vs Customer Support Representatives?

AspectChat ServicesCustomer Support Representatives
CredentialsBasic communication skills, sometimes certifications in customer serviceHigh school diploma or equivalent, customer service training
Work EnvironmentRemote or online chat platforms, flexible hoursCall centers, retail stores, or office settings
Industry UsageOnline businesses, tech companies, e-commerceRetail, telecom, banking, and service industries
Primary CommunicationText-based chat interactionsVerbal and written communication via phone or in person

Chat Services primarily handle online, text-based customer interactions in digital environments, often remotely. Customer Support Representatives typically work in person or over the phone, providing direct verbal assistance. While both roles focus on customer satisfaction, Chat Services emphasize online communication skills, whereas Customer Support Representatives require strong verbal communication and in-person or phone experience.

How do you become a chat services agent?

To become a chat services agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or specific training, and the role often involves working in a fast-paced online environment with flexible schedules.
More about Chat Services jobs

What cities are hiring for Chat Services jobs?

Cities with the most Chat Services job openings:

What states have the most Chat Services jobs?

States with the most job openings for Chat Services jobs include:

What job categories do people searching Chat Services jobs look for?

The top searched job categories for Chat Services jobs are:

Chat Services jobs near you
Infographic showing various Chat Services job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Temporary. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $113,209 per year, or $54.4 per hour.

Eyewear Customer Service Rep

Lawrenceville, GA • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$14.75 - $20/hr

Other

Re-posted 15 days ago

Job description

Eyewear Customer Service Rep

Lawrenceville, GA, United States

$ 17.00 - 18.00 (US Dollar)

Eyewear Customer Service Rep needs 1+ years experience

Eyewear Customer Service Rep requires:

Must have eyewear, proven experience

High school

Telephone/Email Etiquette

Active Listening

Familiarity with electronic communication methods such as email, instant messaging and chat services

Eyewear Customer Service Rep duties:

Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

Prioritize and problem solve customer issues and concerns.

Manage customer late lists, moving late jobs through the lab and communicating with customers.

Perform other duties within the customer service department or other areas as assigned

Maintain a clean and organized work environment.

Observe all company policies, rules, and safety practices.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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