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Chat Services Jobs in Virginia (NOW HIRING)

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Leidos

Senior AWS Amazon Connect Engineer

Annandale, VA · On-site

$107K - $195K/yr

Design and deploy Amazon Connect environments for voice and chat service delivery. * Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration.

Leidos

Senior AWS Amazon Connect Engineer

Fort Belvoir, VA · On-site

$107K - $195K/yr

Design and deploy Amazon Connect environments for voice and chat service delivery. * Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration.

Leidos

Senior AWS Amazon Connect Engineer

Alexandria, VA · On-site

$107K - $195K/yr

Design and deploy Amazon Connect environments for voice and chat service delivery. * Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration.

Leidos

Senior AWS Amazon Connect Engineer

Mount Vernon, VA · On-site

$107K - $195K/yr

Design and deploy Amazon Connect environments for voice and chat service delivery. * Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration.

Leidos

Senior AWS Amazon Connect Engineer

Springfield, VA · On-site

$107K - $195K/yr

Design and deploy Amazon Connect environments for voice and chat service delivery. * Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration.

Leidos

Senior AWS Amazon Connect Engineer

Fairfax, VA · On-site

$107K - $195K/yr

Design and deploy Amazon Connect environments for voice and chat service delivery. * Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration.

Leidos

Senior AWS Amazon Connect Engineer

Lorton, VA · On-site

$107K - $195K/yr

Design and deploy Amazon Connect environments for voice and chat service delivery. * Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration.

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Showing results 1-20

All JobsChat Services JobsChat Services Jobs in Virginia

Chat Services information

How do you become a chat services agent?

To become a chat services agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or specific training, and the role often involves working in a fast-paced online environment with flexible schedules.

What is the difference between Chat Services vs Customer Support Representatives?

AspectChat ServicesCustomer Support Representatives
CredentialsBasic communication skills, sometimes certifications in customer serviceHigh school diploma or equivalent, customer service training
Work EnvironmentRemote or online chat platforms, flexible hoursCall centers, retail stores, or office settings
Industry UsageOnline businesses, tech companies, e-commerceRetail, telecom, banking, and service industries
Primary CommunicationText-based chat interactionsVerbal and written communication via phone or in person

Chat Services primarily handle online, text-based customer interactions in digital environments, often remotely. Customer Support Representatives typically work in person or over the phone, providing direct verbal assistance. While both roles focus on customer satisfaction, Chat Services emphasize online communication skills, whereas Customer Support Representatives require strong verbal communication and in-person or phone experience.

What are some common challenges faced in a chat services role and how can they be addressed?

In a Chat Services role, one common challenge is managing multiple conversations simultaneously while maintaining high-quality, personalized responses. This requires strong multitasking skills and familiarity with the chat platform's features. Another challenge is handling difficult or upset customers professionally and efficiently, which can be addressed through active listening and clear communication. Regular training and access to a comprehensive knowledge base can help team members stay updated on products, services, and best practices, making it easier to resolve queries quickly.

What are the key skills and qualifications needed to thrive as a chat services representative?

To thrive as a Chat Services Representative, you need strong written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and sometimes specific certification in customer service are typically required. Outstanding interpersonal skills, patience, and the ability to multitask help representatives deliver positive customer experiences. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a fast-paced, digital environment.

What is a chat services job?

Chat services jobs involve assisting customers or clients through online chat platforms, typically for customer support, sales, or technical help. Workers in these roles respond to inquiries, resolve issues, provide product information, and may help process orders—all through text-based communication. These positions require strong written communication skills, multitasking ability, and familiarity with chat or messaging software. Many chat service roles are remote, offering flexibility for workers. They are commonly found in industries like e-commerce, telecommunications, and technology.
What are popular job titles related to Chat Services jobs in Virginia? For Chat Services jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Services jobs in Virginia look for? The top searched job categories for Chat Services jobs in Virginia are:
What cities in Virginia are hiring for Chat Services jobs? Cities in Virginia with the most Chat Services job openings:
Chat Services jobs near you
Infographic showing various Chat Services job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Temporary. Highlights an 84% In-person, and 16% Remote job distribution.

Technical Support SaaS Representative

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 11 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
• A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
• An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'

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