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Chat Center Jobs in Virginia (NOW HIRING)

Nexcess

On-Site (Data Center) Technician - VA

Ashburn, VA · On-site

$26 - $32/hr

  • Retirement

Communicating with customers via telephone, chat, and email to provide exceptional support ... Ability to appropriately set up and decommission hardware within the constraints of the data center ...

Hire Talent

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Develop and integrate Chat functionality for web portals. * Integrate with the evoBrix X Medicaid ... Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus. * Strong expertise in ...

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Chat Center information

How do you become a chat center agent?

To become a chat center agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or training in specific tools, and availability for flexible schedules is often preferred.

What are the key skills and qualifications needed to thrive in a chat center?

To thrive in a Chat Center role, you need strong written communication skills, problem-solving abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and chat support software such as Zendesk or LiveChat is commonly required. Excellent multitasking, patience, and empathy are standout soft skills that enable effective engagement with multiple customers simultaneously. These qualities ensure efficient, positive customer interactions, leading to higher satisfaction and loyalty.

What does a chat center do?

A typical day in a Chat Center role involves handling multiple live chat conversations, addressing customer inquiries, resolving issues, and documenting interactions using specialized software. You may also collaborate with other team members or departments to find solutions to more complex problems. Time management is essential, as maintaining a high response rate and quality of service is often a key performance metric. You can expect a fast-paced environment that requires adaptability, with opportunities to enhance your communication and technical skills over time.

What is a chat center?

A Chat Center job involves providing customer support, answering inquiries, and assisting users through online chat platforms. Agents handle multiple chats simultaneously, offering real-time responses and solutions. This role requires strong typing skills, problem-solving abilities, and excellent written communication. Chat Center representatives often work in industries like e-commerce, tech support, and customer service. The goal is to provide accurate and efficient assistance while ensuring customer satisfaction.

What are the most commonly searched types of Chat Center jobs in Virginia?

The most popular types of Chat Center jobs in Virginia are:

What are popular job titles related to Chat Center jobs in Virginia?

For Chat Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Chat Center jobs in Virginia look for?

The top searched job categories for Chat Center jobs in Virginia are:

Chat Center jobs near you
Infographic showing various Chat Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Financial Solutions Specialist (Call Center Sales)

Chartway Federal Credit Union

Virginia Beach, VA • On-site

$14.50 - $18.25/hr

Full-time

Re-posted 17 days ago

Job description

Financial Solutions Specialist report to the Member Solutions Center Manager, and are responsible for providing exceptional service experiences in a fast paced call center environment. Team members are accountable for first call resolution by accurately resolving member inquires through the extension of credit union product and service solutions. All experiences delivered should positively contribute to the channels achievement of sales and service performance objectives. Specialist may interact with members by telephone, email or chat.

Responsible and Accountable for:

Consistently delivering an exceptional member experience as measured by the credit unionResponsibilities include delivering energetic service through multiple media types; telephone, emails and chat.Producing a pro-rata portion of assigned sales goals Demonstrating the ability to optimize member contacts by meeting immediate need and uncovering additional opportunities to serve the memberUtilizing "available" time efficiently, consistently maintaining low "work" and "unavailable" percentages while meeting interaction performance standardsComplying with all member verification processes and transaction processing guidelines to mitigate risk and protect the member and the credit union for fraud or loss. Comply with all record keeping requirements of the Bank Secrecy Act for wire funds transfers of 3,000 or more.Sales and service responsibilities include identifying opportunities to sell credit union products; meeting/exceeding aggressive sales, cross-sell and funding goals; providing prompt, accurate and courteous responses to members; making financial recommendations; processing various complex financial transactions; effectively educating members basic financial literacy components and Chartway's products and services.

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