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Chat Center Jobs in Virginia (NOW HIRING)

ZILLION TECHNOLOGIES, INC

VA · On-site

$36K - $42K/yr

... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Previous call center experience and/or written customer communication preferred. Knowledge & Skills:

ZILLION TECHNOLOGIES, INC

VA · On-site

$36K - $42K/yr

... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Previous call center experience and/or written customer communication preferred. Knowledge & Skills:

New

ZILLION TECHNOLOGIES, INC

E-Channel Representative

Henrico, VA · On-site +1

$34K - $39K/yr

... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Previous call center experience and/or written customer communication preferred. Knowledge & Skills:

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Chat Center information

How do you become a chat center agent?

To become a chat center agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or training in specific tools, and availability for flexible schedules is often preferred.

What are the key skills and qualifications needed to thrive in a chat center?

To thrive in a Chat Center role, you need strong written communication skills, problem-solving abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and chat support software such as Zendesk or LiveChat is commonly required. Excellent multitasking, patience, and empathy are standout soft skills that enable effective engagement with multiple customers simultaneously. These qualities ensure efficient, positive customer interactions, leading to higher satisfaction and loyalty.

What does a chat center do?

A typical day in a Chat Center role involves handling multiple live chat conversations, addressing customer inquiries, resolving issues, and documenting interactions using specialized software. You may also collaborate with other team members or departments to find solutions to more complex problems. Time management is essential, as maintaining a high response rate and quality of service is often a key performance metric. You can expect a fast-paced environment that requires adaptability, with opportunities to enhance your communication and technical skills over time.

What is a chat center?

A Chat Center job involves providing customer support, answering inquiries, and assisting users through online chat platforms. Agents handle multiple chats simultaneously, offering real-time responses and solutions. This role requires strong typing skills, problem-solving abilities, and excellent written communication. Chat Center representatives often work in industries like e-commerce, tech support, and customer service. The goal is to provide accurate and efficient assistance while ensuring customer satisfaction.

What are the most commonly searched types of Chat Center jobs in Virginia? The most popular types of Chat Center jobs in Virginia are:
What are popular job titles related to Chat Center jobs in Virginia? For Chat Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Center jobs in Virginia look for? The top searched job categories for Chat Center jobs in Virginia are:
Chat Center jobs near you
Infographic showing various Chat Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

E-Channel Representative

ZILLION TECHNOLOGIES, INC

VA • On-site

$36K - $42K/yr

Full-time

Posted 4 days ago

Job description

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title - CW - E-Channel Representative

Number of Positions - 1 

Position Description:

This position is responsible for understanding the products and processes of the E-Channel, including all 's online banking platforms, bill pay and maintenance, mobile products and services, online chat and secure email, unsecure email, and other online customer utilization. Work is varied in nature with changing priorities.  Incumbent should be logical in their approach and be able to handle multiple tasks during the course of work performed.  

Position Accountabilities: 

  • Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat.
  • Provide exemplary service and tact through verbal and non-verbal communications with a special emphasis on written communication in email and chat form.
  • Handle all questions and inquiries through these channels, including questions related to loans, deposits, and maintenance.
  • Conduct research as needed regarding bill pay and online channel customer issues.
  • Handle escalated and next tier calls related to e-channel questions, including browser incompatibility and password resets and lockouts.
  • Able to support service related social media questions and concerns and moderation.  
  • Participation in rotation of afterhours and on call support for the bank's Social Media efforts.
  • Efficiently refer sales opportunities seamlessly to Sales & Service Representatives within the Customer Contact Center.
  • Maintain a strong understanding of Clinet's Digital products and services, and stay abreast of changes and enhancements.
  • Provide support to inbound call queue for general customer questions and concerns.
  • Proactively analyze callers' needs.
  • Use standard screens and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues.
  • Navigate a computerized system to address and resolve callers' needs.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Clientshares' BSA/AML Policy and Procedures.
  • Other duties as assigned.  

Organizational Relationship: This assignment reports to the E-Channel Supervisor

Qualifications

Position Qualifications

Education & Experience

  • High school diploma or equivalent, college preferred.
  • Previous call center experience and/or written customer communication preferred. 

Knowledge & Skills:

  • Strong problem solving and decision making abilities; able to think analytically
  • Excellent customer service and telephone skills
  • Proven written and online chat communication skills and flexibility.
  • Well organized
  • Able to handle multiple tasks
  • Flexible, able to adapt to change
  • Detail oriented and quality focused
  • Excellent oral and written communication skills
  • Shifts may vary for each position offering, depending on business need
  • Able to work weekend hours on a rotating basis
  • Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
  • Solid knowledge of web or mobile based support, including but not limited to browsers, compatibility, virus software, and other online technical troubleshooting.
Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745 

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