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Chat Center Jobs (NOW HIRING)

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required: * Displays passion, commitment and drive to deliver an experience that improves our clients' financial ...

Credit Union of Texas

Chat Agent - Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union Texas

Chat Agent - Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our products or services ...

M&T Bank

Contact Center Product Manager II- Chat

Buffalo, NY · Hybrid

$89.60K - $149.30K/yr

Contact Center Product Manager II- Chat Location: Buffalo, NY | 4 days in office and 1 day from home Overview: Responsible for the management of multiple product lines or services within the Chat ...

M&T Bank

Contact Center Product Manager II- Chat

Buffalo, NY · On-site

$89.60K - $149.30K/yr

Contact Center Product Manager II- Chat Location: Buffalo, NY | 4 days in office and 1 day from home Overview: Responsible for the management of multiple product lines or services within the Chat ...

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How much do chat center jobs pay per year?

As of May 30, 2026, the average yearly pay for chat center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a Chat Center job?

A Chat Center job involves providing customer support, answering inquiries, and assisting users through online chat platforms. Agents handle multiple chats simultaneously, offering real-time responses and solutions. This role requires strong typing skills, problem-solving abilities, and excellent written communication. Chat Center representatives often work in industries like e-commerce, tech support, and customer service. The goal is to provide accurate and efficient assistance while ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Chat Center position, and why are they important?

To thrive in a Chat Center role, you need strong written communication skills, problem-solving abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and chat support software such as Zendesk or LiveChat is commonly required. Excellent multitasking, patience, and empathy are standout soft skills that enable effective engagement with multiple customers simultaneously. These qualities ensure efficient, positive customer interactions, leading to higher satisfaction and loyalty.

What does a typical day look like for someone working in a Chat Center position?

A typical day in a Chat Center role involves handling multiple live chat conversations, addressing customer inquiries, resolving issues, and documenting interactions using specialized software. You may also collaborate with other team members or departments to find solutions to more complex problems. Time management is essential, as maintaining a high response rate and quality of service is often a key performance metric. You can expect a fast-paced environment that requires adaptability, with opportunities to enhance your communication and technical skills over time.
More about Chat Center jobs
What cities are hiring for Chat Center jobs? Cities with the most Chat Center job openings:
What are the most commonly searched types of Chat Center jobs? The most popular types of Chat Center jobs are:
What states have the most Chat Center jobs? States with the most job openings for Chat Center jobs include:
What job categories do people searching Chat Center jobs look for? The top searched job categories for Chat Center jobs are:
Chat Center jobs near you
Infographic showing various Chat Center job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 95% Full Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, and 29% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center - Chat Specialist

Call Center - Chat Specialist

Scout Exchange

Chandler, AZ

$17 - $21.50/hr

Other

Posted 19 hours ago

Job description

Title - Call Center - Chat Specialist
Location - Chandler, AZ
Job Type - Permanent
Required:

  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
  • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
  • Is comfortable receiving ongoing performance feedback and coaching
  • Enjoys ongoing change and learning new technology/processes
  • One year of sales experience with cross-selling, upselling or referring products
  • Has an intermediate level of proficiency with computers
  • Is self-motivated with excellent organizational skills • Has strong decision-making and problem-solving skills
Preffered:
  • Experience in the banking/financial industry
  • Experience working in a call center
  • Experience with chat
  • Experience with multi-solution customer offerings and bundling services
  • Experience working as a Personal Banker managing high client volume
Job Description:
  • Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally.
  • Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients.
  • May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests.

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