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Chat Center Jobs (NOW HIRING)

A.D.S.

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Veterans Sourcing Group

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Banking Operations- Call Center

Riverside, RI · On-site

$24.17/hr

Commercial Operations Specialist (Call Center) Location: Riverside, RI (Onsite - Training & Job ... This role involves handling customer inquiries via phone, chat, and email, troubleshooting ...

Mechanics Bank

Care Center Representative

Roseville, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1-year experience as a call center representative with demonstrated communication skills ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1-year experience as a call center representative with demonstrated communication skills ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1-year experience as a call center representative with demonstrated communication skills ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1-year experience as a call center representative with demonstrated communication skills ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Utilize chat library and other tools to communicate with customers in accordance with the bank ... Minimum of 1 year experience as a call center representative with referral and service functions ...

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All JobsChat Center Jobs

Chat Center information

See salary details

$29.5K

$63.8K

$109.5K

How much do chat center jobs pay per year?

As of Jul 13, 2026, the average yearly pay for chat center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Chat Center position, and why are they important?

To thrive in a Chat Center role, you need strong written communication skills, problem-solving abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and chat support software such as Zendesk or LiveChat is commonly required. Excellent multitasking, patience, and empathy are standout soft skills that enable effective engagement with multiple customers simultaneously. These qualities ensure efficient, positive customer interactions, leading to higher satisfaction and loyalty.

What does a typical day look like for someone working in a Chat Center position?

A typical day in a Chat Center role involves handling multiple live chat conversations, addressing customer inquiries, resolving issues, and documenting interactions using specialized software. You may also collaborate with other team members or departments to find solutions to more complex problems. Time management is essential, as maintaining a high response rate and quality of service is often a key performance metric. You can expect a fast-paced environment that requires adaptability, with opportunities to enhance your communication and technical skills over time.

What is a Chat Center job?

A Chat Center job involves providing customer support, answering inquiries, and assisting users through online chat platforms. Agents handle multiple chats simultaneously, offering real-time responses and solutions. This role requires strong typing skills, problem-solving abilities, and excellent written communication. Chat Center representatives often work in industries like e-commerce, tech support, and customer service. The goal is to provide accurate and efficient assistance while ensuring customer satisfaction.

More about Chat Center jobs
What cities are hiring for Chat Center jobs? Cities with the most Chat Center job openings:
What are the most commonly searched types of Chat Center jobs? The most popular types of Chat Center jobs are:
What states have the most Chat Center jobs? States with the most job openings for Chat Center jobs include:
What job categories do people searching Chat Center jobs look for? The top searched job categories for Chat Center jobs are:
Chat Center jobs near you
Infographic showing various Chat Center job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Contact Center Information Specialist

Contact Center Information Specialist

Chess

Albuquerque, NM • On-site

$15.05 - $18.41/hr

Full-time

Re-posted 11 days ago

Job description

Compensation:

$15.05 - $18.41

CompensationType:

Hourly

Employment Type:

Regular

Grade:

NE02

Position Summary

The Contact Center Information Specialist I is responsible for providing accurate and timely information to customers through various communication channels, such as phone, email, or chat. This role focuses on promptly resolving inquiries and issues raised by students, staff, faculty, and external customers on a first-contact basis. The Information Specialist I serves as a vital resource for individuals seeking information, guidance, or support related to both internal and external programs, resources, and services offered by CNM. This position maintains customer databases, update records, and collaborate with other departments to address customer needs effectively.

Duties & Responsibilities

  • Answers main phone line as college phone operators and responds to incoming calls with accurate information.

  • Directs phone calls to various Student Success departments and college divisions including Financial Services Cashier, Bookstore, Learning Center, Testing Center, Center of Workforce Development, and Adult Basic Education.

  • Ensures customers needing assistance in the disability resource center are transferred directly to a representative.

  • Informs customers about student resources, college events, programs, campus locations, housing, and social support services.

  • Directs customers through web-based tutorials to appropriate program staff and assists with CNM website navigation.

  • Interacts, assists, and communicates with customers online through instant chats, email responses, and teams chat, utilizing MS SharePoint and other communication tools.

  • Explains financial aid programs, scholarships, processes, and provides disbursement information to students and parents.

  • Provides assistance and information about financial need, indebtedness, and responsibilities associated with obtaining grants, loans, and scholarships.

  • Assists students with registration activities, residency information, and online services.

  • Screens and assists students in scheduling appointments for advisors, counselors, financial aid, and other division staff.

  • Initiates outbound call campaigns to improve student experience and support enrollment strategy.

  • Performs administrative support functions, including updating database records, completing online forms, and preparing reports using customer relations management, Banner student system, and Argos.

  • Maintains knowledge of institutional and community-based programs, resources, and support services.

  • Serves as an information resource related to Contact Center operations, systems, and programs, and participates in departmental and division meetings, quality improvement programs, and institutional initiatives.

  • Reviews and delivers accurate information regarding student scholarship applications and supports students in financial aid programs.

  • Provides direction and assistance to students by supporting the One-Stop.

  • Guides prospective students in completing admission documents and refers them to appropriate college personnel.

  • Collaborates with Financial Aid department, Financial Services Cashier, and Enrollment Services on various matters.

  • Attends regular training sessions, reports suspicious behavior, and assists with campus events and special projects.

  • Conducts college business professionally and ethically, communicating effectively with students, employees, faculty, and the general public.

  • Performs other related duties as assigned.

Minimum Qualifications:

  • High school diploma or equivalent AND Call center experience

  • Upon successful completion of Contact Center Information Specialist Certifications and one (1) year in a Contact Center Information Specialist role with the college, Contact Information Specialist employees are automatically considered for reclassification into a Contact Center Information Specialist II position.

  • Best Consideration 07/18/26

  • Preference: Bilingual English and Spanish

  • Shift Monday-Thursday 10 am- 7 pm Friday 8 am- 5 pm

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

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