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Chat Center Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Paylocity

Chat Service Representative

Meridian, ID · On-site

$15 - $20.50/hr

The Chat role works cross collaboratively with all Paylocity clients. Primary Responsibilites • ... center environment • Proficient in Excel • Physical requirements • Ability to sit for ...

Paylocity

Chat Service Representative

Meridian, ID

$15.50 - $21/hr

The Chat role works cross collaboratively with all Paylocity clients. Primary Responsibilites • ... center environment • Proficient in Excel • Physical requirements • Ability to sit for ...

ECS

Cybersecurity CORA/CHAT Technician - Senior

Fairfax, VA · On-site

$102.40K - $132.10K/yr

ECS is seeking a Cybersecurity CORA/CHAT Technician - Senior to support the Army National Guard ... Center and DISA DCDC to help sustain an effective enterprise cyber defense posture. • Help ...

Global Channel Management

Call Center Rep

Phoenix, AZ

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

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$63.8K

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How much do chat center jobs pay per year?

As of May 31, 2026, the average yearly pay for chat center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a Chat Center job?

A Chat Center job involves providing customer support, answering inquiries, and assisting users through online chat platforms. Agents handle multiple chats simultaneously, offering real-time responses and solutions. This role requires strong typing skills, problem-solving abilities, and excellent written communication. Chat Center representatives often work in industries like e-commerce, tech support, and customer service. The goal is to provide accurate and efficient assistance while ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Chat Center position, and why are they important?

To thrive in a Chat Center role, you need strong written communication skills, problem-solving abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and chat support software such as Zendesk or LiveChat is commonly required. Excellent multitasking, patience, and empathy are standout soft skills that enable effective engagement with multiple customers simultaneously. These qualities ensure efficient, positive customer interactions, leading to higher satisfaction and loyalty.

What does a typical day look like for someone working in a Chat Center position?

A typical day in a Chat Center role involves handling multiple live chat conversations, addressing customer inquiries, resolving issues, and documenting interactions using specialized software. You may also collaborate with other team members or departments to find solutions to more complex problems. Time management is essential, as maintaining a high response rate and quality of service is often a key performance metric. You can expect a fast-paced environment that requires adaptability, with opportunities to enhance your communication and technical skills over time.
More about Chat Center jobs
What cities are hiring for Chat Center jobs? Cities with the most Chat Center job openings:
What are the most commonly searched types of Chat Center jobs? The most popular types of Chat Center jobs are:
What states have the most Chat Center jobs? States with the most job openings for Chat Center jobs include:
What job categories do people searching Chat Center jobs look for? The top searched job categories for Chat Center jobs are:
Chat Center jobs near you
Infographic showing various Chat Center job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 95% Full Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, and 29% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Contact Center Agent

Contact Center Agent

Immersion Consulting, LLC

Annapolis, MD

$16 - $21.75/hr

Other

Posted 8 days ago

Job description

Description

At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are collaborative, mission-focused, and committed to helping others. The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth.


Contact Center Agents are responsible for providing timely, accurate, and customer-focused assistance to Federal annuitants during Open Season and throughout Pre- and Post-Open Season periods. Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards.


Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries related to FEHB, PSHB, and FEDVIP programs. 
  • Process address changes, enrollment changes, cancellation/suspension requests, and other Open Season transactions.
  • Utilize secure systems to enter and update customer information.
  • Provide accurate guidance based on OPM-provided scripts, plan information, and regulatory requirements.
  • Use IVR, web chat, email, and other technology solutions to support customer interactions.
  • Escalate complex cases or special handling situations per contract guidelines.
  • Maintain confidentiality and comply with privacy and security requirements (FISMA, HIPAA, NIST).
  • Meet performance metrics such as Average Speed of Answer, customer satisfaction scores, and accuracy standards.

Requirements

  • High school diploma and 0-2 years of contact center or customer service experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a high-volume, time-sensitive environment 

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