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Bmo Bank Call Center Jobs (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Division: Beacon Bank & Trust Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be ...

RemX

Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role ... We're looking for someone who believes in the mission of a community bank, who gets excited about ...

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Bmo Bank Call Center information

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How much do bmo bank call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for bmo bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a BMO Bank call center?

A BMO Bank Call Center is a customer service hub where representatives assist clients with their banking needs over the phone. Services provided typically include account inquiries, transaction support, credit card assistance, troubleshooting online banking issues, and general information about BMO Bank products. Call center agents are trained to resolve problems efficiently, ensuring customers have a smooth and satisfactory banking experience. BMO call centers may operate 24/7 to provide timely support to clients across different time zones.

What are the key skills and qualifications needed to thrive as a BMO Bank call center representative?

To thrive as a BMO Bank Call Center Representative, you generally need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking platforms, and call center telephony systems is typically required. Outstanding communication, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies ensure effective customer interactions, issue resolution, and overall satisfaction in a fast-paced banking environment.

What are some common challenges faced by agents working at a BMO Bank call center, and how can they be managed?

Agents at a BMO Bank call center often encounter high call volumes, complex customer inquiries, and the need to quickly adapt to new banking products and procedures. Managing these challenges involves strong communication skills, effective time management, and continuous learning through regular training sessions provided by BMO. Supportive team leaders and a collaborative work environment also play a key role in helping agents share knowledge and best practices, making it easier to handle difficult situations and ensure excellent customer service.

What is the difference between Bmo Bank Call Center vs Bmo Bank Customer Service Representative?

AspectBmo Bank Call CenterBmo Bank Customer Service Representative
Primary RoleHandling inbound/outbound calls, assisting customers with banking inquiriesProviding in-branch or phone support, resolving banking issues, opening accounts
Work EnvironmentCall center setting, fast-paced, team-orientedBranch or remote, customer-facing, varied
Required CredentialsBasic banking knowledge, communication skillsSame as call center, often with additional in-branch training

While both roles involve customer interaction within Bmo Bank, the Call Center position focuses on handling calls in a call center environment, whereas the Customer Service Representative may work directly in branches or remotely, providing more personalized service. Both roles require similar skills and knowledge but differ mainly in work setting and daily tasks.

More about Bmo Bank Call Center jobs

What cities are hiring for Bmo Bank Call Center jobs?

Cities with the most Bmo Bank Call Center job openings:

What states have the most Bmo Bank Call Center jobs?

States with the most job openings for Bmo Bank Call Center jobs include:

What job categories do people searching Bmo Bank Call Center jobs look for?

The top searched job categories for Bmo Bank Call Center jobs are:

Bmo Bank Call Center jobs near you
Infographic showing various Bmo Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Bank Call Center Representative

Oregon Pacific Bank

Florence, OR • On-site

Full-time

Posted 11 days ago

Job description

JOB SUMMARY: To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries.

 

JOB SPECIFICATIONS: 

  • Education: High School Graduate or equivalent
  • Experience: 1 year customer service or call center experience. General banking knowledge preferred

 

ESSENTIAL FUNCTIONS

  • Answer client calls in a professional tone and manner 
  • Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
  • Work with clients and coworkers to resolve debit card transaction concerns
  • Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
  • Prepare Operations certifications
  • Process victim restitution payments
  • Review debit card order report for accuracy and problems
  • Departmental Supply Orders
  • Back-up
      • Wire Transfer Verification
      • GL Balancing
      • File Maintenance
  • Assist with new account mailings 
  • Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
  • Follow all Bank compliance policies and procedures relating to this position
  • Other duties as assigned to meet client and operational needs

 

SKILLS:

  • Ability to work with others in a team environment
  • Ability to communicate orally in an effective manner
  • Competency in operating and handling multi-line phone system
  • Competency in providing exemplary client service in a professional manner
  • Ability to tolerate stress in a fast-paced environment
  • Ability to interpret bank policies and procedures to clients 
  • Ability to deal with clients under circumstances requiring tact and diplomacy
  • Competency in basic mathematical skills such as calculating interest and percentages
  • Ability to operate Microsoft Office products 

 

RELATIONSHIPS

  • Responsible to the Operations Support Manager for the fulfillment of functions and responsibilities.
  • Assist department managers, officers, and staff in their respective functions associated with the areas for which direct responsibility lies.
  • Will have contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank.


CORE BEHAVIORS for DELIVERING ON THE PROMISE:

  • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
  • Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
  • Influence. Be an active player in participating, building and contributing to service.
  • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
  • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
  • Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
  • Communication. Keep other informed and up to date. Actively listen and learn from each other. 
  • Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

 

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.