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Bmo Bank Call Center Jobs (NOW HIRING)

Berkshire Bank

Call Center Representative

Yorktown, NY · On-site

$20 - $28.90/hr

Beacon Bank & Trust Department: Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the ...

Staffingine LLC

Call Center Telephone Banker

Rio Rancho, NM · On-site

$15 - $18.75/hr

Call Center Telephone Banker Job Location: Rio Rancho, NM Job Type: Contract * Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Beacon Bank & Trust Department: Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Beacon Bank & Trust Department: Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined ...

Bank OZK

Assistant Manager-Call Center

Little Rock, AR · On-site

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just ... Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day ...

Bank OZK

Assistant Manager-Call Center

Little Rock, AR · On-site

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just ... Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day ...

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Bmo Bank Call Center information

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$25

How much do bmo bank call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for bmo bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a BMO Bank call center?

A BMO Bank Call Center is a customer service hub where representatives assist clients with their banking needs over the phone. Services provided typically include account inquiries, transaction support, credit card assistance, troubleshooting online banking issues, and general information about BMO Bank products. Call center agents are trained to resolve problems efficiently, ensuring customers have a smooth and satisfactory banking experience. BMO call centers may operate 24/7 to provide timely support to clients across different time zones.

What are the key skills and qualifications needed to thrive as a BMO Bank call center representative?

To thrive as a BMO Bank Call Center Representative, you generally need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking platforms, and call center telephony systems is typically required. Outstanding communication, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies ensure effective customer interactions, issue resolution, and overall satisfaction in a fast-paced banking environment.

What are some common challenges faced by agents working at a BMO Bank call center, and how can they be managed?

Agents at a BMO Bank call center often encounter high call volumes, complex customer inquiries, and the need to quickly adapt to new banking products and procedures. Managing these challenges involves strong communication skills, effective time management, and continuous learning through regular training sessions provided by BMO. Supportive team leaders and a collaborative work environment also play a key role in helping agents share knowledge and best practices, making it easier to handle difficult situations and ensure excellent customer service.

What is the difference between Bmo Bank Call Center vs Bmo Bank Customer Service Representative?

AspectBmo Bank Call CenterBmo Bank Customer Service Representative
Primary RoleHandling inbound/outbound calls, assisting customers with banking inquiriesProviding in-branch or phone support, resolving banking issues, opening accounts
Work EnvironmentCall center setting, fast-paced, team-orientedBranch or remote, customer-facing, varied
Required CredentialsBasic banking knowledge, communication skillsSame as call center, often with additional in-branch training

While both roles involve customer interaction within Bmo Bank, the Call Center position focuses on handling calls in a call center environment, whereas the Customer Service Representative may work directly in branches or remotely, providing more personalized service. Both roles require similar skills and knowledge but differ mainly in work setting and daily tasks.

More about Bmo Bank Call Center jobs

What cities are hiring for Bmo Bank Call Center jobs?

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What states have the most Bmo Bank Call Center jobs?

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What job categories do people searching Bmo Bank Call Center jobs look for?

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Bmo Bank Call Center jobs near you
Infographic showing various Bmo Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Dividend - Operations Manager, Call Center

Fifth Third Bank

Cincinnati, OH • On-site

Full-time

Posted 25 days ago

Fifth Third Bank rating

7.6

Company rating: 7.6 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

98th of 174 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Responsible for managing and coordinating activities of employees providing telephone customer support services. The Call Center Operations Manager will also be responsible for making any necessary changes in staffing based on the day of the week, sales promotion and other anticipated events.
All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Determine call center operational strategies by conducting needs assessments, defining user requirements, and establishing customer-service standards.
  • Develop call center systems by developing customer interaction and voice response systems, and voice networks; design user interfaces; develop and execute user acceptance test plans; planning and controlling implementations.
  • Maintain and improve call center operations by monitoring system performance, identifying and resolving problems
  • Maintain equipment by evaluating and installing updates; develop preventive maintenance programs; calling for repairs; evaluating and implementing upgrades
  • Meet call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Prepare call center performance reports
  • Maintain professional and technical knowledge by tracking emerging trends in call center operations management
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
  • Bachelor's Degree in related field or equivalent work experience
  • 3+ years' experience as a call center manager
  • Strong staff development skills and leadership ability
  • Outstanding organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Team-oriented attitude
  • Strong relationship building skills both internally and externally
  • Demonstrates good knowledge of Microsoft Office, including Word, PowerPoint, and Excel
Dividend - Operations Manager, Call Center
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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