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Healthcare Customer Service Call Center Jobs (NOW HIRING)

CCS Medical

Customer Service Call Center - Work From Home!

$15.75 - $20.50/hr

Customer Service Call Center - Work From Home! Job Location US ID 2026-4094 Category Customer ... M/F/D/V Company Overview CCS is the strategic partner addressing America's most pressing healthcare ...

KeyStaff

Healthcare Call Center Agent

Pompano Beach, FL · On-site

$18/hr

Bilingual Healthcare Call Center Agent - Location: Pompano Beach, FL (On-Site) - Pay Rate: $18.00 ... Provide professional and compassionate customer service Preferred Experience: * Salesforce CRM * ...

South Carolina 811

Customer Service Representative

$17.77/hr

Customer Service | Call Center | Public Safety | Utilities | Operations Support Schedule: Monday ... Technical support * Healthcare customer service * Utilities or telecommunications support Key ...

Team Gillman

Service Call Center Agent

Houston, TX · On-site

$14.75 - $19/hr

Must have customer service, phone, and computer experience. Very competitive pay plan and signing ... Full health benefits (medical, dental, vision, life) 401k Retirement savings plan with company ...

CCS

Customer Service Call Center - On-site Dallas

Dallas, TX · On-site +1

$15.25 - $19.75/hr

... heart of our call center operations as you deliver first-class customer service in every ... M/F/D/V Company Overview CCS is the strategic partner addressing America's most pressing healthcare ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

$18 - $21.93/hr

And more The Call Center Associate serves as the primary point of contact for patients and patient ... Experience in food service, hospitality, or healthcare customer service environments. * Knowledge ...

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Healthcare Customer Service Call Center information

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$10

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How much do healthcare customer service call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for healthcare customer service call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a healthcare customer service call center representative?

Healthcare Customer Service Call Center representatives are professionals who handle inquiries, complaints, and requests from patients, healthcare providers, and insurance members over the phone. They assist with tasks such as scheduling appointments, verifying insurance coverage, explaining billing statements, and resolving service issues. These representatives play a crucial role in ensuring a positive experience for patients and members by providing accurate information and support related to healthcare services.

What are the key skills and qualifications needed to thrive as a healthcare customer service call center representative?

To thrive as a Healthcare Customer Service Call Center representative, you need strong communication skills, basic medical or insurance knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and customer relationship management (CRM) tools is often required. Patience, empathy, active listening, and problem-solving abilities help you effectively address diverse patient concerns. These skills ensure that patients receive accurate information and support, enhancing satisfaction and maintaining compliance with healthcare regulations.

What are some common challenges faced by healthcare customer service call center representatives, and how can they be managed?

Healthcare Customer Service Call Center representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance and billing inquiries, and managing high call volumes. Successfully managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm and empathetic under pressure. Many organizations provide comprehensive training on HIPAA compliance and customer service best practices to support staff, and teamwork is crucial—representatives frequently collaborate with nurses, billing specialists, and other departments to resolve patient issues efficiently.

What is the difference between Healthcare Customer Service Call Center vs Medical Receptionist?

AspectHealthcare Customer Service Call CenterMedical Receptionist
CredentialsBasic customer service skills, sometimes healthcare-specific trainingHigh school diploma, medical office certification often preferred
Work EnvironmentCall center setting, remote or office-basedMedical office or clinic reception area
Employer & IndustryHospitals, insurance companies, healthcare providersDoctor's offices, clinics, outpatient facilities
Primary DutiesHandling patient inquiries, appointment scheduling, insurance questionsGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction, Healthcare Customer Service Call Center staff primarily handle inquiries via phone or online, focusing on customer support and insurance issues. Medical Receptionists work directly in healthcare facilities, managing front-desk tasks and patient check-ins. Both require strong communication skills but differ in work environment and daily responsibilities.

More about Healthcare Customer Service Call Center jobs

What cities are hiring for Healthcare Customer Service Call Center jobs?

Cities with the most Healthcare Customer Service Call Center job openings:

What job categories do people searching Healthcare Customer Service Call Center jobs look for?

The top searched job categories for Healthcare Customer Service Call Center jobs are:

Healthcare Customer Service Call Center jobs near you

Customer Service / Call Center Representative

DARCARS

Rockville, MD • On-site

$16.25 - $21/hr

Full-time

Retirement

Re-posted 11 days ago

Job description

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative
We're looking for Call Center Representative to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!
What We're Looking For:
  • Excellent phone etiquette, and communication skills
  • A positive, patient, and active listener
  • Experience in a call center or customer service role (automotive experience is a plus!)
  • Ability to multitask and stay organized in a fast-paced environment
  • Basic computer skills

What We Offer:
  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • A dynamic and supportive team and training environment
  • Opportunities for career growth within the company

What You'll Do:
  • Answer high volume of incoming service calls promptly and professionally
  • Schedule service appointments efficiently based on customer needs
  • Outbound Service appointment confirmations, reminders and campaign calls
  • Provide accurate information about services, pricing, wait times, and warranties
  • Assist customers with inquiries and ensure seamless service experience
  • Always maintain a friendly and professional demeanor

Apply today and drive your career forward!
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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