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Healthcare Customer Service Call Center Jobs (NOW HIRING)

Parkridge Medical Center

Customer Service Call Center Agent

$15.75 - $20.50/hr

Previous call center experience preferably in a healthcare environment preferred * Ability to work ... customer service, payroll and physician billing. We also provide full-service revenue cycle ...

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Healthcare Customer Service Call Center information

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How much do healthcare customer service call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for healthcare customer service call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a healthcare customer service call center representative?

Healthcare Customer Service Call Center representatives are professionals who handle inquiries, complaints, and requests from patients, healthcare providers, and insurance members over the phone. They assist with tasks such as scheduling appointments, verifying insurance coverage, explaining billing statements, and resolving service issues. These representatives play a crucial role in ensuring a positive experience for patients and members by providing accurate information and support related to healthcare services.

What are the key skills and qualifications needed to thrive as a healthcare customer service call center representative?

To thrive as a Healthcare Customer Service Call Center representative, you need strong communication skills, basic medical or insurance knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and customer relationship management (CRM) tools is often required. Patience, empathy, active listening, and problem-solving abilities help you effectively address diverse patient concerns. These skills ensure that patients receive accurate information and support, enhancing satisfaction and maintaining compliance with healthcare regulations.

What are some common challenges faced by healthcare customer service call center representatives, and how can they be managed?

Healthcare Customer Service Call Center representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance and billing inquiries, and managing high call volumes. Successfully managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm and empathetic under pressure. Many organizations provide comprehensive training on HIPAA compliance and customer service best practices to support staff, and teamwork is crucial—representatives frequently collaborate with nurses, billing specialists, and other departments to resolve patient issues efficiently.

What is the difference between Healthcare Customer Service Call Center vs Medical Receptionist?

AspectHealthcare Customer Service Call CenterMedical Receptionist
CredentialsBasic customer service skills, sometimes healthcare-specific trainingHigh school diploma, medical office certification often preferred
Work EnvironmentCall center setting, remote or office-basedMedical office or clinic reception area
Employer & IndustryHospitals, insurance companies, healthcare providersDoctor's offices, clinics, outpatient facilities
Primary DutiesHandling patient inquiries, appointment scheduling, insurance questionsGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction, Healthcare Customer Service Call Center staff primarily handle inquiries via phone or online, focusing on customer support and insurance issues. Medical Receptionists work directly in healthcare facilities, managing front-desk tasks and patient check-ins. Both require strong communication skills but differ in work environment and daily responsibilities.

More about Healthcare Customer Service Call Center jobs
What cities are hiring for Healthcare Customer Service Call Center jobs? Cities with the most Healthcare Customer Service Call Center job openings:
What job categories do people searching Healthcare Customer Service Call Center jobs look for? The top searched job categories for Healthcare Customer Service Call Center jobs are:
Healthcare Customer Service Call Center jobs near you

Customer Service / Call Center

Five Star Automotive Group

Centerville, GA • On-site

$13.75 - $17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Customer Service / Call Center Representative

Five Star Chrysler Dodge Jeep Ram Warner Robins is hiring a Customer Service / Call Center Representative

No Cold Calls!!

No Sales Calls!!

Must provide great customer service

Hourly plus Monthly Bonuses

Full Time with Excellent Benefits

Responsibilities and Qualifications:

  • Answer inbound calls from our own service customers and set appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
  • Follow up with customers as needed to reset any missed appointments
  • Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
  • Utilize our computer tracking system daily.
  • Previous Customer Service experience a plus!
  • Excellent computer skills a must
  • Valid Driver's License required

Benefits:

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Life Insurance
  • Short & Long Term Disability Insurance
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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