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Healthcare Customer Service Call Center Jobs (NOW HIRING)

AIREKO

Customer Service Call Center

Brooklyn, NY · On-site

$16.25 - $21/hr

Bachelor Degree preferred * 2+ years of prior experience in customer service Additional Information All your information will be kept confidential according to EEO guidelines.

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...

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Healthcare Customer Service Call Center information

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How much do healthcare customer service call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for healthcare customer service call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Healthcare Customer Service Call Center representatives?

Healthcare Customer Service Call Center representatives are professionals who handle inquiries, complaints, and requests from patients, healthcare providers, and insurance members over the phone. They assist with tasks such as scheduling appointments, verifying insurance coverage, explaining billing statements, and resolving service issues. These representatives play a crucial role in ensuring a positive experience for patients and members by providing accurate information and support related to healthcare services.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology; some employers may prefer prior experience or certification in healthcare customer service. On-the-job training is common, and proficiency with computer systems and customer management software is often required.

What jobs pay 4000 a week without a degree?

In healthcare customer service call centers, high-paying roles typically do not reach $4,000 weekly without specialized skills or experience. Most customer service positions pay hourly wages that, even with overtime, rarely total that amount without additional bonuses or commissions. Generally, achieving such income levels may require roles in sales, management, or specialized healthcare fields with relevant certifications and experience.

What is the highest paying call center job?

In healthcare customer service call centers, supervisory or managerial roles such as Customer Service Manager or Healthcare Operations Manager tend to be the highest paying positions, often earning salaries significantly above entry-level agents. These roles typically require experience, leadership skills, and sometimes specialized certifications, and they may involve overseeing teams, training staff, and ensuring quality standards.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Call Center representative, and why are they important?

To thrive as a Healthcare Customer Service Call Center representative, you need strong communication skills, basic medical or insurance knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and customer relationship management (CRM) tools is often required. Patience, empathy, active listening, and problem-solving abilities help you effectively address diverse patient concerns. These skills ensure that patients receive accurate information and support, enhancing satisfaction and maintaining compliance with healthcare regulations.

What are some common challenges faced by Healthcare Customer Service Call Center representatives, and how can they be managed?

Healthcare Customer Service Call Center representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance and billing inquiries, and managing high call volumes. Successfully managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm and empathetic under pressure. Many organizations provide comprehensive training on HIPAA compliance and customer service best practices to support staff, and teamwork is crucial—representatives frequently collaborate with nurses, billing specialists, and other departments to resolve patient issues efficiently.

What is the difference between Healthcare Customer Service Call Center vs Medical Receptionist?

AspectHealthcare Customer Service Call CenterMedical Receptionist
CredentialsBasic customer service skills, sometimes healthcare-specific trainingHigh school diploma, medical office certification often preferred
Work EnvironmentCall center setting, remote or office-basedMedical office or clinic reception area
Employer & IndustryHospitals, insurance companies, healthcare providersDoctor's offices, clinics, outpatient facilities
Primary DutiesHandling patient inquiries, appointment scheduling, insurance questionsGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction, Healthcare Customer Service Call Center staff primarily handle inquiries via phone or online, focusing on customer support and insurance issues. Medical Receptionists work directly in healthcare facilities, managing front-desk tasks and patient check-ins. Both require strong communication skills but differ in work environment and daily responsibilities.

How can I make 2000 a week working from home?

Healthcare customer service call center roles can pay around $15 to $20 per hour, so earning $2000 weekly typically requires working approximately 40 to 50 hours. Increasing income may involve taking on multiple shifts, gaining specialized certifications, or advancing to higher-paying positions within the field.
More about Healthcare Customer Service Call Center jobs
What cities are hiring for Healthcare Customer Service Call Center jobs? Cities with the most Healthcare Customer Service Call Center job openings:
What job categories do people searching Healthcare Customer Service Call Center jobs look for? The top searched job categories for Healthcare Customer Service Call Center jobs are:
Healthcare Customer Service Call Center jobs near you
Customer Service Call Center Agent

Customer Service Call Center Agent

HCA Healthcare

Frankfort, KY • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

HCA Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 2,242 frontline employees who took The Breakroom Quiz

638th of 885 rated healthcare providers

Job description

Schedule: Monday - Friday 1030am-8pm CST

Do you have the career opportunities as a Remote Customer Service Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nation's leading provider of healthcare services, HCA Healthcare.

See what a day in the life is like for a Patient Customer Advisor, click the link below.

Day in the Life - Candace - Customer Service Rep

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Job Summary and Qualifications

The Customer Service Call Center Agent handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. 

In this role you will: 

  • Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures 
  • Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances 
  • Document patient inquiry and actions taken into the appropriate systems 
  • Update or add insurance information and/or patient demographic information and request rebill 
  • Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods 
  • Escalate patient complaints to the appropriate individual/department based on the nature of the issue 
  • Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude 
  • Follow all Parallon Customer Service Organization (CSO) guidelines and policies  
  • Meet and maintain established departmental performance metrics for production and quality 
  • Adhere to all compliance guidelines 
  • Maintain working knowledge of workflow, systems, and tools used in the department 

Qualifications that you will need: 

  • Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role  
  • Previous call center experience preferably in a healthcare environment preferred 
  • Ability to work a minimum of 90% of your day on the phone uninterrupted
Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Remote Customer Service Call Center Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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