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Healthcare Customer Service Call Center Jobs (NOW HIRING)

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...

TEKsystems

Healthcare Call Center

San Diego, CA

$25/hr

This is an excellent opportunity for individuals with healthcare call center experience who enjoy ... Strong customer service, communication, and problem-solving skills. * Comfortable handling 60-80 ...

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How much do healthcare customer service call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for healthcare customer service call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a healthcare customer service call center representative?

Healthcare Customer Service Call Center representatives are professionals who handle inquiries, complaints, and requests from patients, healthcare providers, and insurance members over the phone. They assist with tasks such as scheduling appointments, verifying insurance coverage, explaining billing statements, and resolving service issues. These representatives play a crucial role in ensuring a positive experience for patients and members by providing accurate information and support related to healthcare services.

What are the key skills and qualifications needed to thrive as a healthcare customer service call center representative?

To thrive as a Healthcare Customer Service Call Center representative, you need strong communication skills, basic medical or insurance knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and customer relationship management (CRM) tools is often required. Patience, empathy, active listening, and problem-solving abilities help you effectively address diverse patient concerns. These skills ensure that patients receive accurate information and support, enhancing satisfaction and maintaining compliance with healthcare regulations.

What are some common challenges faced by healthcare customer service call center representatives, and how can they be managed?

Healthcare Customer Service Call Center representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance and billing inquiries, and managing high call volumes. Successfully managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm and empathetic under pressure. Many organizations provide comprehensive training on HIPAA compliance and customer service best practices to support staff, and teamwork is crucial—representatives frequently collaborate with nurses, billing specialists, and other departments to resolve patient issues efficiently.

What is the difference between Healthcare Customer Service Call Center vs Medical Receptionist?

AspectHealthcare Customer Service Call CenterMedical Receptionist
CredentialsBasic customer service skills, sometimes healthcare-specific trainingHigh school diploma, medical office certification often preferred
Work EnvironmentCall center setting, remote or office-basedMedical office or clinic reception area
Employer & IndustryHospitals, insurance companies, healthcare providersDoctor's offices, clinics, outpatient facilities
Primary DutiesHandling patient inquiries, appointment scheduling, insurance questionsGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction, Healthcare Customer Service Call Center staff primarily handle inquiries via phone or online, focusing on customer support and insurance issues. Medical Receptionists work directly in healthcare facilities, managing front-desk tasks and patient check-ins. Both require strong communication skills but differ in work environment and daily responsibilities.

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What cities are hiring for Healthcare Customer Service Call Center jobs?

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What job categories do people searching Healthcare Customer Service Call Center jobs look for?

The top searched job categories for Healthcare Customer Service Call Center jobs are:

Healthcare Customer Service Call Center jobs near you

TCM Extender - Call Center

Pathways to Life, Inc

Greenville, NC • On-site

$13.75 - $18/hr

Full-time

Medical, Life

Re-posted 3 days ago

Job description

Join Our Team as a Tailored Care Manager Extender!

Are you a people person with a passion for helping others? Do you thrive in a fast-paced call center environment where every conversation can make a difference?

We're looking for compassionate, customer-focused professionals to join our team as a Tailored Care Manager Extender! In this role, you'll be the friendly voice on the other end of the phone-connecting members to the care, services, and support they need to live healthier lives.

What You'll Do

Make outbound and receive inbound calls with members and healthcare partners.

Build positive relationships through compassionate, professional communication.

Assist Tailored Care Managers by completing outreach, scheduling appointments, coordinating services, and documenting member interactions.

Help connect members with healthcare providers, community resources, and essential support services.

Maintain accurate documentation while meeting quality and productivity goals.

What We're Looking For

Excellent communication and active listening skills
A passion for providing exceptional customer service
Comfortable working in a high-volume call center environment
Strong computer and multitasking abilities
Experience in healthcare, customer service, call centers, or care coordination is a plus

Why You'll Love Working Here

Competitive pay
Comprehensive benefits
Paid training
Opportunities for career growth
Supportive leadership and a collaborative team environment
The opportunity to make a meaningful impact-one call at a time

Every call is more than a conversation-it's an opportunity to improve someone's life.

If you're ready to combine customer service excellence with a career that truly makes a difference, apply today and become a Tailored Care Manager Extender!

Employment Type: FULL_TIME

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