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Healthcare Customer Service Call Center Jobs (NOW HIRING)

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No Sales Calls!! * Must provide great customer service * Hourly plus Monthly Bonuses * Full Time with ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...

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Healthcare Customer Service Call Center information

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How much do healthcare customer service call center jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for healthcare customer service call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Healthcare Customer Service Call Center representatives?

Healthcare Customer Service Call Center representatives are professionals who handle inquiries, complaints, and requests from patients, healthcare providers, and insurance members over the phone. They assist with tasks such as scheduling appointments, verifying insurance coverage, explaining billing statements, and resolving service issues. These representatives play a crucial role in ensuring a positive experience for patients and members by providing accurate information and support related to healthcare services.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology; some employers may prefer prior experience or certification in healthcare customer service. On-the-job training is common, and proficiency with computer systems and customer management software is often required.

What jobs pay 4000 a week without a degree?

In healthcare customer service call centers, high-paying roles typically do not reach $4,000 weekly without specialized skills or experience. Most customer service positions pay hourly wages that, even with overtime, rarely total that amount without additional bonuses or commissions. Generally, achieving such income levels may require roles in sales, management, or specialized healthcare fields with relevant certifications and experience.

What is the highest paying call center job?

In healthcare customer service call centers, supervisory or managerial roles such as Customer Service Manager or Healthcare Operations Manager tend to be the highest paying positions, often earning salaries significantly above entry-level agents. These roles typically require experience, leadership skills, and sometimes specialized certifications, and they may involve overseeing teams, training staff, and ensuring quality standards.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Call Center representative, and why are they important?

To thrive as a Healthcare Customer Service Call Center representative, you need strong communication skills, basic medical or insurance knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and customer relationship management (CRM) tools is often required. Patience, empathy, active listening, and problem-solving abilities help you effectively address diverse patient concerns. These skills ensure that patients receive accurate information and support, enhancing satisfaction and maintaining compliance with healthcare regulations.

What are some common challenges faced by Healthcare Customer Service Call Center representatives, and how can they be managed?

Healthcare Customer Service Call Center representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance and billing inquiries, and managing high call volumes. Successfully managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm and empathetic under pressure. Many organizations provide comprehensive training on HIPAA compliance and customer service best practices to support staff, and teamwork is crucial—representatives frequently collaborate with nurses, billing specialists, and other departments to resolve patient issues efficiently.

What is the difference between Healthcare Customer Service Call Center vs Medical Receptionist?

AspectHealthcare Customer Service Call CenterMedical Receptionist
CredentialsBasic customer service skills, sometimes healthcare-specific trainingHigh school diploma, medical office certification often preferred
Work EnvironmentCall center setting, remote or office-basedMedical office or clinic reception area
Employer & IndustryHospitals, insurance companies, healthcare providersDoctor's offices, clinics, outpatient facilities
Primary DutiesHandling patient inquiries, appointment scheduling, insurance questionsGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction, Healthcare Customer Service Call Center staff primarily handle inquiries via phone or online, focusing on customer support and insurance issues. Medical Receptionists work directly in healthcare facilities, managing front-desk tasks and patient check-ins. Both require strong communication skills but differ in work environment and daily responsibilities.

How can I make 2000 a week working from home?

Healthcare customer service call center roles can pay around $15 to $20 per hour, so earning $2000 weekly typically requires working approximately 40 to 50 hours. Increasing income may involve taking on multiple shifts, gaining specialized certifications, or advancing to higher-paying positions within the field.
More about Healthcare Customer Service Call Center jobs
What cities are hiring for Healthcare Customer Service Call Center jobs? Cities with the most Healthcare Customer Service Call Center job openings:
What job categories do people searching Healthcare Customer Service Call Center jobs look for? The top searched job categories for Healthcare Customer Service Call Center jobs are:
Healthcare Customer Service Call Center jobs near you

Customer Service / Call Center

Tuscaloosa Ford

Tuscaloosa, AL • On-site

$14.50 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential? 

Do you enjoy customer service and collaborating with your team to make a real difference?  

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative 

  • No Cold Calls!! 
  • No Sales Calls!!
  • Must provide great customer service 
  • Hourly plus Monthly Bonuses 
  • Full Time with Excellent Benefits 

Responsibilities and Qualifications:

  • Answer inbound calls from our own service customers and Set Appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
  • Follow up with customers as needed to reset any missed appointments 
  • Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
  • Utilize our computer tracking system daily.
  • Previous Customer Service experience a plus! 
  • Excellent computer skills a must
  • Valid Driver’s License required 

Benefits

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Saturday Lunches
  • Family owned and operated
  • Long term job security
  • Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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