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Healthcare Customer Service Call Center Jobs (NOW HIRING)

NexRep

Healthcare Customer Service Specialists

Hobbs, NM · On-site

$16/hr

Remote Healthcare Customer Service Opportunity Help patients access the care they need - without ... Confidence-building call-handling experience during the certification process: you'll handle some ...

NexRep

Healthcare Customer Service Specialists

Ankeny, IA · On-site

$16/hr

Remote Healthcare Customer Service Opportunity Help patients access the care they need - without ... Confidence-building call-handling experience during the certification process: you'll handle some ...

NexRep

Healthcare Customer Service Specialists

Fallon, NV · On-site

$16/hr

Remote Healthcare Customer Service Opportunity Help patients access the care they need - without ... Confidence-building call-handling experience during the certification process: you'll handle some ...

NexRep

Healthcare Customer Service Specialists

Smyrna, DE · On-site

$16/hr

Remote Healthcare Customer Service Opportunity Help patients access the care they need - without ... Confidence-building call-handling experience during the certification process: you'll handle some ...

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Healthcare Customer Service Call Center information

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How much do healthcare customer service call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for healthcare customer service call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a healthcare customer service call center representative?

Healthcare Customer Service Call Center representatives are professionals who handle inquiries, complaints, and requests from patients, healthcare providers, and insurance members over the phone. They assist with tasks such as scheduling appointments, verifying insurance coverage, explaining billing statements, and resolving service issues. These representatives play a crucial role in ensuring a positive experience for patients and members by providing accurate information and support related to healthcare services.

What are the key skills and qualifications needed to thrive as a healthcare customer service call center representative?

To thrive as a Healthcare Customer Service Call Center representative, you need strong communication skills, basic medical or insurance knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and customer relationship management (CRM) tools is often required. Patience, empathy, active listening, and problem-solving abilities help you effectively address diverse patient concerns. These skills ensure that patients receive accurate information and support, enhancing satisfaction and maintaining compliance with healthcare regulations.

What are some common challenges faced by healthcare customer service call center representatives, and how can they be managed?

Healthcare Customer Service Call Center representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance and billing inquiries, and managing high call volumes. Successfully managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm and empathetic under pressure. Many organizations provide comprehensive training on HIPAA compliance and customer service best practices to support staff, and teamwork is crucial—representatives frequently collaborate with nurses, billing specialists, and other departments to resolve patient issues efficiently.

What is the difference between Healthcare Customer Service Call Center vs Medical Receptionist?

AspectHealthcare Customer Service Call CenterMedical Receptionist
CredentialsBasic customer service skills, sometimes healthcare-specific trainingHigh school diploma, medical office certification often preferred
Work EnvironmentCall center setting, remote or office-basedMedical office or clinic reception area
Employer & IndustryHospitals, insurance companies, healthcare providersDoctor's offices, clinics, outpatient facilities
Primary DutiesHandling patient inquiries, appointment scheduling, insurance questionsGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction, Healthcare Customer Service Call Center staff primarily handle inquiries via phone or online, focusing on customer support and insurance issues. Medical Receptionists work directly in healthcare facilities, managing front-desk tasks and patient check-ins. Both require strong communication skills but differ in work environment and daily responsibilities.

More about Healthcare Customer Service Call Center jobs

What cities are hiring for Healthcare Customer Service Call Center jobs?

Cities with the most Healthcare Customer Service Call Center job openings:

What job categories do people searching Healthcare Customer Service Call Center jobs look for?

The top searched job categories for Healthcare Customer Service Call Center jobs are:

Healthcare Customer Service Call Center jobs near you

Call Center Agent - REMOTE - Land O' Lakes, FL

Florida Medical Clinic

Land O Lakes, FL • On-site, Remote

$12.50 - $16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 hours ago

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Call Center Agent

Office Hours: Monday - Friday, 8:00 AM to 5:00 PM. 

Department: Call Center

Onsite training for 8 weeks in Land O' Lakes, FL.

Position Summary: To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.

Why is Florida Medical Clinic Orlando Health your best place to work?

 Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

 Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

 Financial & Retirement - Up to 5% employer match on retirement contributions.

 Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.

 Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions. Answers assigned department/queue overflow calls, maintaining approved standards Answers phones and assists callers Follows tasking guidelines and provides accurate and complete information Addresses Web Appointment Requests as assigned Completes the end of day process Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Performs all other duties as assigned.

Other Related Functions Performs other incidental and related duties as required and assigned Maintains an organized and clean work area Participates in maintenance of clinical supplies

Qualifications

Education/TrainingHigh School Diploma or equivalent required

Licensure/CertificationNone

Experience

Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred A working knowledge of medical terminology preferred High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems. Must have excellent interpersonal, customer service, and communication skills. Must be able to perform under stress when confronted with emergencies, critical, or unusual situations. Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Employment Type: FULL_TIME

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