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Healthcare Customer Service Call Center Jobs (NOW HIRING)

Automated Health Systems

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Customer Service Specialist

Erie, PA · On-site

$15 - $18/hr

Automated Health Systems has full time customer service call center positions available. This is a ... Medicaid or Healthcare insurance experience is preferred, * Strong PC proficiency and ability to ...

Teleperformance

Healthcare Customer Service Representative

$17 - $20.25/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to ... Track all call related information for auditing and reporting purposes * Provide feedback on call ...

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Basic Function Responsible for the supervision of the day-to-day activities within the call center operations with an emphasis on superior customer service and promoting a positive image of METRO.

MMC Group LP

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REMOTE -Bilingual Customer Service Representative $17+/hr VA only!

Suffolk, VA · Remote

$17.46/hr

Minimum of one year of customer service, call center, healthcare support, administrative support, or related professional experience * Strong verbal and written communication skills * Excellent ...

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Healthcare Customer Service Call Center information

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$26

How much do healthcare customer service call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for healthcare customer service call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a healthcare customer service call center representative?

Healthcare Customer Service Call Center representatives are professionals who handle inquiries, complaints, and requests from patients, healthcare providers, and insurance members over the phone. They assist with tasks such as scheduling appointments, verifying insurance coverage, explaining billing statements, and resolving service issues. These representatives play a crucial role in ensuring a positive experience for patients and members by providing accurate information and support related to healthcare services.

What are the key skills and qualifications needed to thrive as a healthcare customer service call center representative?

To thrive as a Healthcare Customer Service Call Center representative, you need strong communication skills, basic medical or insurance knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and customer relationship management (CRM) tools is often required. Patience, empathy, active listening, and problem-solving abilities help you effectively address diverse patient concerns. These skills ensure that patients receive accurate information and support, enhancing satisfaction and maintaining compliance with healthcare regulations.

What are some common challenges faced by healthcare customer service call center representatives, and how can they be managed?

Healthcare Customer Service Call Center representatives often encounter challenges such as handling sensitive patient information, navigating complex insurance and billing inquiries, and managing high call volumes. Successfully managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm and empathetic under pressure. Many organizations provide comprehensive training on HIPAA compliance and customer service best practices to support staff, and teamwork is crucial—representatives frequently collaborate with nurses, billing specialists, and other departments to resolve patient issues efficiently.

What is the difference between Healthcare Customer Service Call Center vs Medical Receptionist?

AspectHealthcare Customer Service Call CenterMedical Receptionist
CredentialsBasic customer service skills, sometimes healthcare-specific trainingHigh school diploma, medical office certification often preferred
Work EnvironmentCall center setting, remote or office-basedMedical office or clinic reception area
Employer & IndustryHospitals, insurance companies, healthcare providersDoctor's offices, clinics, outpatient facilities
Primary DutiesHandling patient inquiries, appointment scheduling, insurance questionsGreeting patients, managing appointments, administrative tasks

While both roles involve patient interaction, Healthcare Customer Service Call Center staff primarily handle inquiries via phone or online, focusing on customer support and insurance issues. Medical Receptionists work directly in healthcare facilities, managing front-desk tasks and patient check-ins. Both require strong communication skills but differ in work environment and daily responsibilities.

More about Healthcare Customer Service Call Center jobs
What cities are hiring for Healthcare Customer Service Call Center jobs? Cities with the most Healthcare Customer Service Call Center job openings:
What job categories do people searching Healthcare Customer Service Call Center jobs look for? The top searched job categories for Healthcare Customer Service Call Center jobs are:
Healthcare Customer Service Call Center jobs near you

Remote- Healthcare Customer Service Representative

RemX

Phoenix, AZ • On-site, Remote

$16/hr

Full-time

Re-posted 16 hours ago

Job description

IMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.
Are you looking for a rewarding remote career with a respected Fortune 500 pharmaceutical company? We are seeking reliable, customer-focused professionals who enjoy helping others and are ready to make a difference from the comfort of their home.
If you thrive in a fast-paced environment and have a passion for providing exceptional service, we want to hear from you!
Apply Today!
Position Details
  • Position: Healthcare Customer Service Representative
  • Pay: $16.00/hour
  • Weekly Pay + Benefits
  • Schedule: Monday-Friday, 8:00 AM-9:00 PM EST
    • Must be available to work any 8-hour shift within operating hours
  • Start Date: TBD
  • Equipment: Company-provided equipment shipped directly to your home

Key Responsibilities
  • Deliver outstanding customer service and support to patients.
  • Verify and update patient information accurately.
  • Handle inbound calls and place outbound calls as needed regarding prescription benefit inquiries.
  • Review and document patient billing and medical information.
  • Ensure compliance with Federal Health Care Program guidelines and company policies

Qualifications
Required:
  • Minimum of 1 year of recent call center experience (required with no exceptions)
  • High School Diploma or GED equivalent
  • Strong attention to detail and accurate data-entry skills
  • Ability to meet all required performance metrics and KPIs

Preferred:
  • Familiarity with medical terminology
  • Understanding of HIPAA regulations and patient privacy standards

Remote Work Requirements
  • Dedicated, private, and distraction-free workspace
  • Ability to work scheduled shifts without interruptions
  • Basic troubleshooting skills for common technical issues
  • Reliable high-speed internet with a wired connection
    • Mobile hot spots are not permitted

Join a team where your customer service skills can make a meaningful impact on patients' healthcare experience while enjoying the flexibility of working from home. Apply now and take the next step in your career!
For Immediate Consideration-Apply Here!
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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