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Chat Center Jobs (NOW HIRING)

Kelly Services

Chat Support Agent

Smyrna, TN

What's a typical day as Chat Support Agent? You'll be: - Providing help desk assistance and ... Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A ...

New

Paylocity

Chat Service Representative

Meridian, ID · On-site

$14.50 - $18.75/hr

The Chat role works cross collaboratively with all Paylocity clients. Primary Responsibilites • ... center environment • Proficient in Excel • Physical requirements • Ability to sit for ...

Kelly Services

Chat Support Agent

Smyrna, TN

What's a typical day as Chat Support Agent? You'll be: - Providing help desk assistance and ... Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A ...

New

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent provides assistance and guidance for members in a ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent provides assistance and guidance for members in a ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama ONE

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

The Contact Center Agent provides assistance and guidance for members in a variety of areas through ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama ONE

Contact Center Agent

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent provides assistance and guidance for members in a variety of areas through ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama ONE Credit Union

Contact Center Agent

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent provides assistance and guidance for members in a variety of areas through ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$14.50 - $19.75/hr

Description The Contact Center Agent provides assistance and guidance for members in a variety of ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

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$29.5K

$63.8K

$109.5K

How much do chat center jobs pay per year?

As of May 30, 2026, the average yearly pay for chat center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a Chat Center job?

A Chat Center job involves providing customer support, answering inquiries, and assisting users through online chat platforms. Agents handle multiple chats simultaneously, offering real-time responses and solutions. This role requires strong typing skills, problem-solving abilities, and excellent written communication. Chat Center representatives often work in industries like e-commerce, tech support, and customer service. The goal is to provide accurate and efficient assistance while ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Chat Center position, and why are they important?

To thrive in a Chat Center role, you need strong written communication skills, problem-solving abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and chat support software such as Zendesk or LiveChat is commonly required. Excellent multitasking, patience, and empathy are standout soft skills that enable effective engagement with multiple customers simultaneously. These qualities ensure efficient, positive customer interactions, leading to higher satisfaction and loyalty.

What does a typical day look like for someone working in a Chat Center position?

A typical day in a Chat Center role involves handling multiple live chat conversations, addressing customer inquiries, resolving issues, and documenting interactions using specialized software. You may also collaborate with other team members or departments to find solutions to more complex problems. Time management is essential, as maintaining a high response rate and quality of service is often a key performance metric. You can expect a fast-paced environment that requires adaptability, with opportunities to enhance your communication and technical skills over time.
More about Chat Center jobs
What cities are hiring for Chat Center jobs? Cities with the most Chat Center job openings:
What are the most commonly searched types of Chat Center jobs? The most popular types of Chat Center jobs are:
What states have the most Chat Center jobs? States with the most job openings for Chat Center jobs include:
What job categories do people searching Chat Center jobs look for? The top searched job categories for Chat Center jobs are:
Chat Center jobs near you
Infographic showing various Chat Center job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 95% Full Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, and 29% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Chat Customer Support Representative - AT&T

Chat Customer Support Representative - AT&T

OneTouch Direct

Tampa, FL

$16 - $20.50/hr

Full-time

Medical, Dental, Vision

Posted 13 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

381st of 424 rated business services

Job description

Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

Your Role Will Include:

  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements

  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits

  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

Apply