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Chat Center Jobs in Virginia (NOW HIRING)

Leidos

Senior AWS Amazon Connect Engineer

Alexandria, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Fort Belvoir, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Mount Vernon, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Springfield, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Fairfax, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Annandale, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Leidos

Senior AWS Amazon Connect Engineer

Lorton, VA · On-site

$107K - $195K/yr

Support Salesforce Contact Center with Amazon Connect (SCC-AC), Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows. * Develop operational dashboards, call/chat metrics ...

Roosters Men's Grooming Center

Receptionist

Herndon, VA

$16.25 - $21.25/hr

Roosters Men's Grooming Center - Franklin Farm Center, Herndon We are looking for a Salon ... Offer beverages and chat with clients who are in the waiting area * Welcome walk-ins, answer ...

Roosters Men's Grooming Center

Receptionist

Herndon, VA · On-site

$16.25 - $21.25/hr

Roosters Men's Grooming Center - Franklin Farm Center, Herndon We are looking for a Salon ... Offer beverages and chat with clients who are in the waiting area * Welcome walk-ins, answer ...

Roosters Men's Grooming Center

Receptionist

Herndon, VA · On-site

$16.25 - $21.25/hr

Roosters Men's Grooming Center - Franklin Farm Center, Herndon We are looking for a Salon ... Offer beverages and chat with clients who are in the waiting area * Welcome walk-ins, answer ...

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Showing results 21-40

All JobsChat Center JobsChat Center Jobs in Virginia

Chat Center information

How do you become a chat center agent?

To become a chat center agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or training in specific tools, and availability for flexible schedules is often preferred.

What are the key skills and qualifications needed to thrive in a chat center?

To thrive in a Chat Center role, you need strong written communication skills, problem-solving abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and chat support software such as Zendesk or LiveChat is commonly required. Excellent multitasking, patience, and empathy are standout soft skills that enable effective engagement with multiple customers simultaneously. These qualities ensure efficient, positive customer interactions, leading to higher satisfaction and loyalty.

What does a chat center do?

A typical day in a Chat Center role involves handling multiple live chat conversations, addressing customer inquiries, resolving issues, and documenting interactions using specialized software. You may also collaborate with other team members or departments to find solutions to more complex problems. Time management is essential, as maintaining a high response rate and quality of service is often a key performance metric. You can expect a fast-paced environment that requires adaptability, with opportunities to enhance your communication and technical skills over time.

What is a chat center?

A Chat Center job involves providing customer support, answering inquiries, and assisting users through online chat platforms. Agents handle multiple chats simultaneously, offering real-time responses and solutions. This role requires strong typing skills, problem-solving abilities, and excellent written communication. Chat Center representatives often work in industries like e-commerce, tech support, and customer service. The goal is to provide accurate and efficient assistance while ensuring customer satisfaction.

What are the most commonly searched types of Chat Center jobs in Virginia? The most popular types of Chat Center jobs in Virginia are:
What are popular job titles related to Chat Center jobs in Virginia? For Chat Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Center jobs in Virginia look for? The top searched job categories for Chat Center jobs in Virginia are:
Chat Center jobs near you
Infographic showing various Chat Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Remote Customer Service Representative

VIMO INC.

Richmond, VA • Remote

$17 - $18.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. 

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. 

Full-time/Seasonal 

· $17.00/hr. plus performance incentives 

· $19.00/hr. Spanish Bilingual, plus performance incentives 

Requirements 

  • 18 years of age or older  

  • Complete Background check and drug test within 3 days  

  • Dedicated, private, and secure workspace 

  • Personal device with functioning camera required for the Training Period 

  • Committed to full attendance for paid 3-week Training period  

  • Minimum Internet Speed of 100 mb/s with ethernet 

  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required 

  • NOT compatible with Mobile Internet Service Providers and/or Satellite.  

  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders 
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities

  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications

  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer

  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply