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Live Chat Manager Jobs in Virginia (NOW HIRING)

Burjline Builders

CHAT SUPPORT AGENT

Virginia Beach, VA · On-site

$25 - $35/hr

Responsibilities • Engage with customers in a professional and friendly manner through live chat ... with CRM systems and practices is advantageous. • Excellent problem-solving skills and the ...

New

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

GFL Environmental

Contact Center Representative

Midland, VA · On-site

$18.50 - $24.25/hr

The CCR will assist customers via phone, email, or live chat regarding new account set up, billing ... GFL Environmental is one of North America's leading waste management companies, proudly making ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Virginia

Live Chat Manager information

See Virginia salary details

$22.8K

$60.8K

$101.6K

How much do live chat manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for live chat manager in Virginia is $60,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Virginia? The most popular types of Live Chat jobs in Virginia are:
What are popular job titles related to Live Chat Manager jobs in Virginia? For Live Chat Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Virginia look for? The top searched job categories for Live Chat Manager jobs in Virginia are:
What cities in Virginia are hiring for Live Chat Manager jobs? Cities in Virginia with the most Live Chat Manager job openings:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Virginia as of August 2026, with employment types broken down into 91% Full Time, 4% Temporary, and 5% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $60,825 per year, or $29.2 per hour.

CHAT SUPPORT AGENT

Burjline Builders

Virginia Beach, VA • On-site

$25 - $35/hr

Other

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Job Overview
Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach, Virginia, United States. We are a forward-thinking organisation committed to delivering exceptional customer experiences. The ideal candidate will be a tech-savvy professional with a passion for helping others. In this role, you will be the first point of contact for our customers, providing timely and effective solutions via our live chat platform. The offered compensation for this role is between $25 and $35 USD per hour.
Responsibilities
• Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customers' needs to achieve satisfaction.
• Troubleshoot product and service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies consistently.
• Collaborate with other team members and departments to optimise the customer experience.
• Provide feedback on the efficiency of the customer service process.
Qualifications
• Proven experience in a customer support role, preferably as a chat support agent.
• Exceptional written communication and interpersonal skills in English.
• Strong typing skills with a high degree of accuracy.
• Familiarity with CRM systems and practices is advantageous.
• Excellent problem-solving skills and the ability to think on your feet.
• A patient and empathetic attitude towards customers.
• Ability to multitask, prioritise, and manage time effectively.
• A minimum of a high school diploma or equivalent is required.
Benefits
• A competitive hourly wage and regular performance reviews.
• Comprehensive benefits package including health, dental, and vision plans.
• Generous paid time off and holiday allowance.
• Opportunities for continuous learning and professional growth.
• A positive, supportive, and collaborative company culture.
Locations Virginia Beach

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