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Live Chat Manager Jobs in Virginia (NOW HIRING)

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

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Showing results 1-20

All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Virginia

Live Chat Manager information

See Virginia salary details

$22.8K

$60.8K

$101.6K

How much do live chat manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for live chat manager in Virginia is $60,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Virginia? The most popular types of Live Chat jobs in Virginia are:
What are popular job titles related to Live Chat Manager jobs in Virginia? For Live Chat Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Virginia look for? The top searched job categories for Live Chat Manager jobs in Virginia are:
What cities in Virginia are hiring for Live Chat Manager jobs? Cities in Virginia with the most Live Chat Manager job openings:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 74% In-person, 6% Hybrid, and 20% Remote job distribution, with an average salary of $60,825 per year, or $29.2 per hour.

Business Development Agent (BDC Service)

Priority Lexus Virginia Beach

Virginia Beach, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Make your automotive career a priority by joining the team at Priority Automotive. Our dealerships are part of one of the most successful automotive groups in the country. Join us on our way to the top!

We offer an excellent compensation package for full-time employees including:

  • 401K/Profit Sharing
  • Health/Dental/Vision
  • Personal Time Off Policy
  • Professional Atmosphere
  • Opportunity for Advancement
  • Monthly birthday and anniversary events 
  • Yearly, company wide, celebration
Responsibilities
  • Answer customer calls and establish follows-up after Service appointments.
  • Respond quickly to internet, phone and live chat inquiries.
  • Making Service appointments for guest.
  • Manage inbound and outbound calls, emails, and other communications.
  • Follow up with no-show appointments, calling on parts and working on other list to have customers to come in for their service.
  • Keeping positive relationships with teammates, Service team and dealership management.
  • Scanning for Service and Parts invoices
  • Office duties.
Qualifications
  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license
  • DMV check, background check and drug test
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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