ZipRecruiter

Log In

1

Chat Support Jobs in Virginia (NOW HIRING)

Burjline Builders

CHAT SUPPORT AGENT

Virginia Beach, VA · On-site

$25 - $35/hr

Job Overview Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach, Virginia, United States . We are a ...

New

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Daon

Product Support Engineer

Fairfax, VA

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Virginia

Chat Support information

See Virginia salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Virginia? The most popular types of Chat Support jobs in Virginia are:
What are popular job titles related to Chat Support jobs in Virginia? For Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Virginia look for? The top searched job categories for Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Chat Support jobs? Cities in Virginia with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $53,714 per year, or $25.8 per hour.

CHAT SUPPORT AGENT

Burjline Builders

Virginia Beach, VA • On-site

$25 - $35/hr

Other

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Job Overview
Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach, Virginia, United States. We are a forward-thinking organisation committed to delivering exceptional customer experiences. The ideal candidate will be a tech-savvy professional with a passion for helping others. In this role, you will be the first point of contact for our customers, providing timely and effective solutions via our live chat platform. The offered compensation for this role is between $25 and $35 USD per hour.
Responsibilities
• Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customers' needs to achieve satisfaction.
• Troubleshoot product and service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies consistently.
• Collaborate with other team members and departments to optimise the customer experience.
• Provide feedback on the efficiency of the customer service process.
Qualifications
• Proven experience in a customer support role, preferably as a chat support agent.
• Exceptional written communication and interpersonal skills in English.
• Strong typing skills with a high degree of accuracy.
• Familiarity with CRM systems and practices is advantageous.
• Excellent problem-solving skills and the ability to think on your feet.
• A patient and empathetic attitude towards customers.
• Ability to multitask, prioritise, and manage time effectively.
• A minimum of a high school diploma or equivalent is required.
Benefits
• A competitive hourly wage and regular performance reviews.
• Comprehensive benefits package including health, dental, and vision plans.
• Generous paid time off and holiday allowance.
• Opportunities for continuous learning and professional growth.
• A positive, supportive, and collaborative company culture.
Locations Virginia Beach

Apply