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Chat Support Jobs in Virginia (NOW HIRING)

Osaic

Advisor Support Supervisor

Petersburg, VA · Hybrid

$55K - $58K/yr

Support the management chat channel, answering team member questions real time * Develop and maintain internal relationships * Identify and take responsibility for addressing operational and ...

G. Grattan LLC

IT Support Specialist

Henrico, VA

Provide onsite and remote technical support via service desk, phone, chat, and email * Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues * Document all support tickets ...

Virginia Green

IT Support Specialist

Richmond, VA · On-site

$55K - $65K/yr

Provide onsite and remote technical support via service desk, phone, chat, and email * Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues * Document all support tickets ...

Virginia Green

IT Support Specialist

Henrico, VA

Provide onsite and remote technical support via service desk, phone, chat, and email * Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues * Document all support tickets ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Interacting with customers (and potentially internal users) via phone, email, chat, or video conferencing to understand and resolve their issues. • Guidance & Support: Providing step-by-step ...

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone ...

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone ...

Virginia Green

IT Support Specialist

Henrico, VA · On-site

... chat, and email • Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues • Document all support tickets clearly and thoroughly from intake through final resolution • ...

Virginia Green

IT Support Specialist

Henrico, VA

$55K - $65K/hr

... chat, and email • Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues • Document all support tickets clearly and thoroughly from intake through final resolution • ...

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All JobsChat Support JobsChat Support Jobs in Virginia

Chat Support information

See Virginia salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Virginia? The most popular types of Chat Support jobs in Virginia are:
What are popular job titles related to Chat Support jobs in Virginia? For Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Virginia look for? The top searched job categories for Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Chat Support jobs? Cities in Virginia with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $53,714 per year, or $25.8 per hour.

Technical Customer Support Representative

Foundever

Wise, VA • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

41st of 71 rated call and contact centers

Job description

Technical Customer Support Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!
Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293
Job Overview
Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.
What We're Looking For:
  • Ability to multitask in and navigate between screens efficiently while assisting customers
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background

Key Skills & Responsibilities:
  • Handle inbound customer service calls
  • Drive customer satisfaction through voice, chat and email communication
  • Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs

Why You Should Join Us:
  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  • 100% paid training
  • Dedicated time for skill development
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)

About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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