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Chat Support Jobs in Virginia (NOW HIRING)

Crutchfield

Order Support Specialist

Charlottesville, VA · On-site

$17.20/hr

Ability to communicate clearly and effectively through phone, email, and chat. * Ability to ... Order Support Specialist training includes about 4 - 5 weeks of onsite classroom training where you ...

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...

Guidehouse

Customer Support Specialist

Arlington, VA

$20.75 - $28/hr

Provide first-line support across phone, email, chat, and other communication channels for 24/7 operation center * Acknowledge, triage, and prioritize customer requests in alignment with established ...

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Guidehouse

Customer Support Specialist

Arlington, VA · On-site

$20.75 - $28/hr

Provide first-line support across phone, email, chat, and other communication channels during weekend operations * Acknowledge, triage, and prioritize customer requests in alignment with established ...

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All JobsChat Support JobsChat Support Jobs in Virginia

Chat Support information

See Virginia salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for chat support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Virginia? The most popular types of Chat Support jobs in Virginia are:
What are popular job titles related to Chat Support jobs in Virginia? For Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Virginia look for? The top searched job categories for Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Chat Support jobs? Cities in Virginia with the most Chat Support job openings:
Chat Support jobs near you
Order Support Specialist

Order Support Specialist

Crutchfield

Charlottesville, VA • On-site

$17.20/hr

Other

Medical, Dental, Vision, Retirement

Posted 15 days ago

Crutchfield rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

We are now offering a $500 Hiring Bonus!

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for exceptional Order Support Specialists to join our growing team. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it. For the 4th year in a row, we've been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

Read on if you're a natural at helping people and value a healthy, supportive work environment...

As a Crutchfield Order Support Specialist, you will:

  • Review online customer orders to ensure all required information is complete and determine the appropriate next step for processing, shipment, or further review.
  • Contact customers by phone to verify order details, resolve discrepancies, and provide order-related support.
  • Validate billing information and product compatibility to ensure accurate order fulfillment.
  • Document order reviews, customer interactions, and actions taken in company systems.
  • Follow established procedures while exercising independent judgment and coordinating with internal departments to resolve order issues.

Qualifications:

  • Passion for helping people, problem solving and exceptional interpersonal skills.
  • A background in customer service (and other related fields) is recommended but not required.
  • Strong communication, problem-solving skills and basic math skills.
  • Ability and willingness to learn through on-the-job training.
  • Proficient computer skills.
  • Highly self-motivated.
  • Ability to communicate clearly and effectively through phone, email, and chat.
  • Ability to maintain a consistent work schedule, including some evenings until 8pm and at least one weekend shift (Saturday or Sunday)

Training:

We provide all the training needed for the job,no worries. Order Support Specialist training includes about 4 - 5 weeks of onsite classroom training where you'll learn the ins and outs of our applications, policies, procedures, and overall philosophy of helping our customers. Our next training class is scheduled to begin on August 17th, 2026.

Salary and Benefits:

Pay starts at $17.20/hour with potential for a bonus based on performance of up to $300 every 3 months. This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell. You're even allowed to bring your dog to work! Want pet insurance for your pup? We offer that as an option.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance, and voluntary life insurance options, including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details!

Onsite and Remote Work

Our new Order Support Specialists will be trained onsite at our contact center in Charlottesville, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working remotely within the Commonwealth of Virginia and 3 days working onsite per week.

For any questions or inquiries about this position, please contact our recruiting team at (434) 218-6046.

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status or age.

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