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Remote Chat Home Base Jobs in Virginia (NOW HIRING)

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

  • Retirement

  • PTO

Interacting with customers (and potentially internal users) via phone, email, chat, or video ... Creating and maintaining documentation, knowledge base articles, and FAQs to help users and ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... home internet router. - Private work area and adequate power source EEO Statement Maximus is an ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... home internet router. - Private work area and adequate power source EEO Statement Maximus is an ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

  • Retirement

  • PTO

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Contribute to and maintain a knowledge base of common issues and solutions. Required qualifications ...

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All JobsChat Home Base JobsRemote Chat Home Base JobsRemote Chat Home Base Jobs in Virginia

Remote Chat Home Base information

What is a remote chat home base?

Remote Chat Home Base jobs are positions where individuals provide customer support, sales assistance, or technical help via chat platforms from the comfort of their own homes. These roles typically involve communicating with customers through text-based chat, resolving issues, answering questions, or guiding users through processes. The jobs are popular for their flexibility, as they allow employees to work remotely and often offer part-time or flexible schedules. Employers may require strong communication skills, a reliable internet connection, and proficiency with chat software.

What are some common challenges faced by remote chat home base agents, and how can they be addressed?

Remote Chat Home Base agents often encounter challenges such as managing high volumes of simultaneous conversations, maintaining quick response times, and ensuring clear, empathetic communication without visual cues. To address these, it's important to develop strong multitasking skills, use pre-approved templates or knowledge bases, and regularly communicate with your team for support and updates. Many companies also provide ongoing training and encourage participation in virtual team meetings to foster collaboration and improve performance.

What are the key skills and qualifications needed to thrive as a remote chat home base agent?

To thrive as a Remote Chat Support Representative, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and sometimes basic troubleshooting tools is important. Exceptional patience, active listening, and the ability to multitask help individuals stand out in this role. These skills and qualities are crucial to deliver timely, accurate, and positive customer experiences in a fast-paced, virtual environment.

What are the most commonly searched types of Chat Home Base jobs in Virginia?

The most popular types of Chat Home Base jobs in Virginia are:

What are popular job titles related to Remote Chat Home Base jobs in Virginia?

For Remote Chat Home Base jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Chat Home Base jobs in Virginia look for?

The top searched job categories for Remote Chat Home Base jobs in Virginia are:

What cities in Virginia are hiring for Remote Chat Home Base jobs?

Cities in Virginia with the most Remote Chat Home Base job openings:

Remote Chat Home Base jobs near you

Drop to Home Driver Support Specialist - Remote - $20/Hr + Equipment

MSCCN

Hampton, VA • On-site, Remote

$20/hr

Full-time

Posted 3 days ago

New

Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a remote role, but the following locations are excluded:
OCONUS California District of Columbia Illinois Montana Rhode Island Seattle, WA
In this role, you will ensure an outstanding delivery experience for customers and support the independent drivers who make it possible. This position handles customer inquiries, assists with driver onboarding and support, resolves delivery concerns, and helps maintain the high service standards. The Drop to Home Driver Support Specialist works closely with the Drop to Home Customer Success Manager to streamline processes, improve communication, and deliver exceptional experiences for both customers and drivers.
Day in the Life
Driver Support & Coordination
Assist in onboarding new Drop to Home drivers, ensuring they understand delivery standards and guidelines.
Serve as a point of contact for drivers needing assistance during their delivery routes.
Provide drivers with approved tools, resources, and information to support successful deliveries.
Respond to driver inquiries related to Drop to Home deliveries via phone, email, chat and SMS.
Provide clear, friendly, and accurate information about delivery schedules, policies, and troubleshooting steps.
Resolve driver issues promptly, ensuring a positive customer outcome.
Document all driver interactions for accurate tracking.
Set driver related follow up tasks in the CRM, under the driver's account.
Track driver feedback and performance trends for the Drop to Home Customer Success Manager.
Operational Excellence
Monitor delivery schedules and communicate proactively with contracted drivers about changes or delays.
Identify and escalate recurring issues or areas for process improvement.
Support the implementation of new technology, policies, or procedures that enhance the Drop to Home program.
Team Collaboration
Contribute to team meetings, sharing insights and suggestions for improving service quality.
Other duties as assigned
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