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Entry Level Chat Support Jobs in Virginia (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

... agent chat, self-service tickets, and email. * Provide support for ACE - related inquiries ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self‑service tickets, and email. * Provide support for ACE ‑ related inquiries , including trade ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver ...

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All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Virginia

Entry Level Chat Support information

See Virginia salary details

$10

$19

$28

How much do entry level chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level chat support in Virginia is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What is an entry level chat support job?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What are the key skills and qualifications needed to thrive as an entry level chat support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the most commonly searched types of Chat Support jobs in Virginia?

The most popular types of Chat Support jobs in Virginia are:

What are popular job titles related to Entry Level Chat Support jobs in Virginia?

For Entry Level Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level Chat Support jobs in Virginia look for?

The top searched job categories for Entry Level Chat Support jobs in Virginia are:

What cities in Virginia are hiring for Entry Level Chat Support jobs?

Cities in Virginia with the most Entry Level Chat Support job openings:

Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,350 per year, or $19.4 per hour.

`Hiring Remote Entry-Level Leadership | | No Prior Experience Required

Virginia Beach, VA • On-site

AO Globe Life
Insurance Services • 1 - 5K employees
Learn more about AO Globe Lifeexternal

Other

Posted 13 days ago

Job description

Now Hiring: Entry-Level Leadership (Remote)

Position: Entry-Level Leadership
Location: Work from Home
Start Date: ASAP
Employment Type: Full-Time / Part-Time (Flexible)

Responsibilities:

  • Manage inbound and outbound communications (email, chat, phone)

  • Explain benefit plans clearly and assist clients in choosing the best options

  • Perform data entry and administrative tasks

  • Collaborate virtually with team members

  • Maintain professionalism and confidentiality

Requirements:
  • Strong written and verbal communication skills

  • Reliable internet connection and computer/laptop

  • Ability to work independently and manage time effectively

  • No prior experience required — full training provided

  • Must be available to start immediately

Benefits:

  • Comprehensive Training: Learn everything you need to succeed

  • Script & Communication Coaching: Build confidence in client engagement

  • Free Qualified Leads: Focus on building connections, not prospecting

  • Mentorship Program: Guidance from top producers and leaders

  • Daily Live Coaching Sessions: Stay motivated with proven techniques

  • Flexible Hours: Perfect for single parents or those needing adaptable schedules

Why Join Us?

We believe in creating opportunities for everyone, regardless of experience. With full support, mentorship, and flexibility, you’ll have the tools to build a rewarding career from home.

✨ Ready to Start?

Your future starts now—let’s make it amazing! Apply today and join a team that values your success.

Apply