Fairfax, VA · On-site
Salary: About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and
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Fairfax, VA · On-site
Salary: About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and
Fairfax, VA · On-site
About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading
Fairfax, VA · On-site
About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading
Fairfax, VA · On-site
About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading
Fairfax, VA · On-site
About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading
Richmond, VA · On-site +1
$17.65/hr
Posting Details Posting Summary Working Title Virtual Student Support Agent (on site) Role Title Admin and Office Spec III Role Code 19013-SW FLSA Nonexempt Pay Band 03 Position Number 295W0069
Richmond, VA · On-site +1
$17.65/hr
Posting Details Posting Summary Working Title Virtual Student Support Agent (on site) Role Title Admin and Office Spec III Role Code 19013-SW FLSA Nonexempt Pay Band 03 Position Number 295W0069
Ashburn, VA · On-site
$18.50 - $24/hr
Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North
Ashburn, VA · On-site
$18.50 - $24/hr
Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies,
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies,
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and
$12.39 - $15.06
2% of jobs
$15.06 - $17.72
11% of jobs
$19.21 is the 25th percentile. Wages below this are outliers.
$17.72 - $20.39
22% of jobs
The median wage is $22.42 / hr.
$20.39 - $23.05
20% of jobs
$23.05 - $25.72
16% of jobs
$26.98 is the 75th percentile. Wages above this are outliers.
$25.72 - $28.38
9% of jobs
$28.38 - $31.05
8% of jobs
$31.05 - $33.71
5% of jobs
$33.71 - $36.38
4% of jobs
$36.38 - $39.04
1% of jobs
$39.04 - $41.71
1% of jobs
$12
$24
$41
An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.
A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.
To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.
About Daon
Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.
Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner, KuppingerCole, and Frost & Sullivan, Daon is shaping the future of identity security.
This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.
Bilingual (English and Spanish) is highly desired and preferred.
Role Responsibilities
Education & Experience
Success Factors
The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.
Technical Skills Proficiency required in at least 2 of the of the following 4 areas:
(1) Programming & Scripting
(2) Mobile Development & Support
(3) Web Technologies & APIs
(4) Database & System Administration
Join the brightest minds from around the globe as we build the future of digital identity!
Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.
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Software development
51 - 200 Employees
Fairfax, VA, US
2000
