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Remote Amazon Live Chat Support Jobs in Virginia

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Required qualifications to be successful in this role: • MUST live within a 50-mile radius of the ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Interacting with customers (and potentially internal users) via phone, email, chat, or video ...

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Remote Amazon Live Chat Support information

What is the difference between Remote Amazon Live Chat Support vs Remote Customer Service Representative?

AspectRemote Amazon Live Chat SupportRemote Customer Service Representative
CredentialsBasic customer service skills, familiarity with Amazon platformCustomer service skills, sometimes specific product or industry knowledge
Work EnvironmentOnline chat platform, Amazon-specific toolsVarious industries, multiple communication channels
Employer & IndustryAmazon, e-commerceMultiple sectors including retail, telecom, finance
Search & Comparison IntentFocus on Amazon-specific support rolesBroader customer service roles across industries

Remote Amazon Live Chat Support primarily involves assisting customers via live chat on Amazon's platform, focusing on product inquiries, order issues, and account support. Remote Customer Service Representatives handle a wider range of customer inquiries across various industries and communication channels. While both roles require strong communication skills, Amazon Live Chat Support is specialized for e-commerce and Amazon-specific tools, whereas Customer Service Representatives may work in different sectors with broader responsibilities.

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For Remote Amazon Live Chat Support jobs in Virginia, the most frequently searched job titles are:

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Remote Amazon Live Chat Support jobs near you
Infographic showing various Remote Amazon Live Chat Support job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

SENIOR AMAZON BEDROCK/RAG ENGINEER - Remote

Axyde Analytics

Midlothian, VA • On-site, Remote

$99K - $135K/yr

Full-time

Posted 10 days ago

Job description

Axyde Analytics seeks a senior Amazon Bedrock engineer to configure secure retrieval-augmented generation, document processing, structured extraction, source attribution, and policy-mapping capabilities for a federal analytics platform.
Responsibilities
  • Configure Amazon Bedrock managed Knowledge Bases and approved managed retrieval components.
  • Implement secure ingestion and indexing of approved websites, linked documents, PDFs, and enterprise data.
  • Configure foundation models, embedding models, chunking, retrieval, prompts, schemas, and guardrails.
  • Extract structured issues, requirements, entities, relationships, and exact supporting source excerpts.
  • Implement citation-backed responses and traceable mappings between source documents and Government directives.
  • Ensure prompts and Government data remain within the authorized environment and are not used to train external models.
  • Develop measurable evaluation criteria for extraction accuracy, retrieval quality, citation correctness, and hallucination control.
  • Support OCR and managed natural-language-processing services when approved.
  • Document exact models, versions, configurations, limitations, and dependencies.
  • Support live demonstrations, production hardening, monitoring, and continuous improvement.

Required Experience
  • Direct production experience with Amazon Bedrock and Bedrock Knowledge Bases.
  • Experience with managed web crawling, linked-document ingestion, parsing, embeddings, vector retrieval, structured extraction, and RAG evaluation.
  • Strong understanding of prompt security, model governance, guardrails, source attribution, and sensitive-data handling.
  • Experience implementing AI solutions in federal, healthcare, financial, or similarly regulated environments.
  • Ability to work exclusively within an approved AWS managed-service architecture.

Current Baseline
The current baseline includes Amazon Bedrock, managed Knowledge Bases, approved Bedrock-managed retrieval, Claude Sonnet, Titan Text Embeddings, Guardrails, S3, Step Functions, and AWS-native security and monitoring. Exact services, models, versions, and regions will be governed by Axyde's final approved technical baseline.
Engagement
U.S. citizenship required. Remote within the United States. Immediate availability for proposal validation and demonstration development is preferred. Continued work is contingent upon award.

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