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Dell Customer Support Jobs in Virginia (NOW HIRING)

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...

Dell GmbH

Operations Manager - Federal Customer

Mclean, VA · On-site

$125 - $150/hr

Operations Manager -Federal Customer Job summary The Program & Operations Leadership professional supports Dell Mission Operations by coordinating day-to-day mission execution, workforce alignment ...

Dell, Inc.

Scrum Master - Federal Customer

Mclean, VA · On-site

$52 - $69.50/hr

Scrum Master - Federal Customer The Project & Agile Delivery professional supports Dell Mission Operations by creating structure, visibility, and execution discipline across program activities and ...

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Dell Customer Support information

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How much do dell customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for dell customer support in Virginia is $20.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What is a Dell Customer Support?

A Dell Customer Support job involves assisting customers with technical issues, product inquiries, warranty services, and troubleshooting for Dell products. Support representatives communicate via phone, chat, or email to resolve issues efficiently. They also provide guidance on system upgrades, software installations, and general product usage. Strong problem-solving skills and customer service expertise are essential for success in this role.

What does a Dell Customer Support do?

A typical day in Dell Customer Support involves assisting customers with hardware or software issues via phone, email, or live chat, accurately documenting cases in the company’s support system, and following up to ensure resolution. You’ll often work closely with team members and technical specialists to troubleshoot complex problems, escalate issues when necessary, and share best practices. The environment is usually fast-paced and team-oriented, with regular training sessions aimed at keeping skills updated as Dell products evolve. This role offers great opportunities to develop technical knowledge, customer service expertise, and problem-solving skills that can support career advancement within Dell or the broader tech industry.

What are the key skills and qualifications needed for Dell Customer Support?

To thrive as a Dell Customer Support professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of Dell products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required, and certifications such as CompTIA A+ or Dell’s own training credentials are advantageous. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this position. These skills are critical for resolving customer issues efficiently, ensuring high satisfaction, and maintaining Dell’s reputation for quality support.

Does Dell Customer Support have work from home?

Dell Customer Support offers remote work options for certain roles, allowing employees to work from home depending on the position and business needs. These roles typically require strong communication skills, familiarity with remote tools, and sometimes specific technical certifications. Availability of remote work may vary by location and team requirements.

Does Dell Customer Support offer remote jobs?

Dell Customer Support positions often include remote work options, especially for roles involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of remote work can vary by location and role, so it is advisable to check the specific job listing for remote work options.

What are popular job titles related to Dell Customer Support jobs in Virginia?

For Dell Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Dell Customer Support jobs in Virginia look for?

The top searched job categories for Dell Customer Support jobs in Virginia are:

Dell Customer Support jobs near you
Infographic showing various Dell Customer Support job openings in Virginia as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,183 per year, or $20.8 per hour.

Product and Solutions Sales Specialist 4

Dell, Inc.

Mclean, VA • On-site

Full-time

Posted 3 days ago

New

Job description

Product and Solutions Sales Specialist 4

Dell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Product Specialists get to know a limited number of specialized products and services inside and out. As well as selling them directly, we're called in to identify and create support within customer accounts. We are the difference makers. 

Join us to do the best work of your career and make a profound social impact as a Product Specialist on our Product and Solutions Sales Specialist Team. 

 
What you'll achieve 
As an Outside Sales Product Specialist, you will proactively identify and solve customer business needs by providing subject matter expertise and creating solutions using Dell Technologies products and services 
You will: 
Understands the Dell Technologies product and/or service solutions and their importance to a customer 
Support basic sales opportunities and learn to understand the customer environment and the role of channel in the Sales process 
Assists with providing insight and advice to customers concerning applicability of specific products and service technologies 
Take the first step towards your dream career 
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: 
Essential Requirements 
Basic knowledge of technical products and product configurations 
Good verbal and written communication skills to communicate with customers, support personnel and leadership 
Keen to learn and develop new technical knowledge and selling skills 
Desirable Requirements 
Bachelor's degree 
Who we are 

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. 
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. 
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. 

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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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