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Amazon Live Chat Support Jobs in Virginia (NOW HIRING)

iboss

VP of Technical Support

Richmond, VA · On-site

The VP will oversee a team of global Technical Support Engineers and Technical Account Managers who interface directly with our Enterprise (Commercial, Government, K12) customers via live chat ...

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

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How much do amazon live chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for amazon live chat support in Virginia is $24.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is an Amazon Live Chat Support?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

What does an Amazon Live Chat Support do?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

What are the key skills and qualifications needed to thrive in Amazon Live Chat Support?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

How to get an Amazon Live Chat Support job?

To get an Amazon Live Chat Support job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and customer service experience. Preparing a tailored resume highlighting relevant skills and completing any required assessments can improve chances. Familiarity with Amazon's systems and a flexible schedule are also beneficial for this role.

What are the most commonly searched types of Amazon Live Chat Support jobs in Virginia?

The most popular types of Amazon Live Chat Support jobs in Virginia are:

What are popular job titles related to Amazon Live Chat Support jobs in Virginia?

For Amazon Live Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Amazon Live Chat Support jobs in Virginia look for?

The top searched job categories for Amazon Live Chat Support jobs in Virginia are:

What cities in Virginia are hiring for Amazon Live Chat Support jobs?

Cities in Virginia with the most Amazon Live Chat Support job openings:

Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,615 per year, or $24.8 per hour.

Technical Support Specialist I

Bloomberg Industry Group

Arlington, VA • On-site

$63K - $97K/yr

Full-time

Posted 9 days ago

Job description

The Technical Support Specialist I provides first-line product support by independently managing customer inquiries, troubleshooting issues, and delivering timely resolutions. This role develops expertise in Bloomberg Industry Group products while building strong customer relationships through exceptional service.

What You Will Do

  • Independently manage customer support requests frominitialcontact through resolution.

  • Troubleshoot product functionality, workflow, and configuration issues across assigned Bloomberg Industry Group products.

  • Deliver support through phone, email, live chat, and virtual meetings.

  • Research, analyze, and resolve customer issues while meeting established service levels.

  • Identifyreproducible software defects andsubmitdetailed documentation to Product and Engineering teams.

  • Escalate complex product or technical issues requiring advancedexpertise.

  • Provide customers with product guidance, best practices, and feature recommendations.

  • Collaborate with Product Management, Engineering, Customer Success, Professional Services, and Sales to resolve customer issues.

  • Maintainaccuratecustomer records and case documentation.

  • Contribute to internal knowledge articles and support documentation.

  • Participate in product launches, testing activities, and after-hourssupport whenrequired.

What You Need

  • Bachelor's degree or equivalent combination of education and experience.

  • 3-5years of client support or technical support experience.

  • Excellent troubleshooting and analytical skills.

  • Strong written and verbal communication skills.

  • Experience supporting SaaS or enterprise software preferred.

  • Ability to manage multiple priorities while delivering exceptional customer service.

Compensation Range:

$63,000.00-$97,000.00

Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.


Equal Opportunity


Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law ("Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics ("Discrimination").

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