Product Support Engineer
Fairfax, VA · On-site
Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...
Product Support Engineer
Fairfax, VA · On-site
Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...
Product Support Engineer
Fairfax, VA · On-site
Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...
Product Support Engineer
Fairfax, VA · On-site
Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...
Product Support Engineer
Fairfax, VA · On-site
Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...
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Product Support Engineer
Fairfax, VA · On-site
Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...
Handle incoming client inquiries via live chat in a timely, professional, and accurate manner. * Respond to real-time chat requests, providing product, service, and account-related support while ...
Handle incoming client inquiries via live chat in a timely, professional, and accurate manner. * Respond to real-time chat requests, providing product, service, and account-related support while ...
Military Personal Banker
Fort Myer, VA · On-site
$18/hr
Handle incoming client inquiries via live chat in a timely, professional, and accurate manner. * Respond to real-time chat requests, providing product, service, and account-related support while ...
Military Personal Banker
Fort Myer, VA · On-site
$18/hr
Handle incoming client inquiries via live chat in a timely, professional, and accurate manner. * Respond to real-time chat requests, providing product, service, and account-related support while ...
Sales Associate, Jewelry
$22 - $24/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
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Sales Associate, Jewelry
$22 - $24/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Fairfax, VA · On-site
$22 - $24/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Fairfax, VA · On-site
$22 - $24/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Fairfax, VA · On-site
$22 - $24/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Fairfax, VA · On-site
$22 - $24/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Customer Service Specialist - VA
Woodbridge, VA · Remote
$14.99 - $15/hr
... live chat with product selection, order questions, and everything in between ● Use active ... support company growth Who You Are : ● Someone who truly gets excited about making customers ...
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Customer Service Specialist - VA
Woodbridge, VA · Remote
$14.99 - $15/hr
... live chat with product selection, order questions, and everything in between ● Use active ... support company growth Who You Are : ● Someone who truly gets excited about making customers ...
Senior Tier II Customer Support Coordinator
Ashburn, VA · On-site
$18.50 - $24/hr
Provide support through multiple customer engagement channels including phone, live chat, email, and case management platforms. * Partner with internal departments and third-party vendors to ...
Senior Tier II Customer Support Coordinator
Ashburn, VA · On-site
$18.50 - $24/hr
Provide support through multiple customer engagement channels including phone, live chat, email, and case management platforms. * Partner with internal departments and third-party vendors to ...
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. * Support self-service options for payments, invoices, and status tracking. * Ensure ...
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. * Support self-service options for payments, invoices, and status tracking. * Ensure ...
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. * Support self-service options for payments, invoices, and status tracking. * Ensure ...
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. * Support self-service options for payments, invoices, and status tracking. * Ensure ...
BDC Sales Representative
$15 - $25/hr
Ongoing training and career development support * Employee discounts on vehicles, parts, and ... Respond promptly and professionally to internet leads, phone calls, and live chat inquiries ...
BDC Sales Representative
$15 - $25/hr
Ongoing training and career development support * Employee discounts on vehicles, parts, and ... Respond promptly and professionally to internet leads, phone calls, and live chat inquiries ...
BDC Sales Representative
Charlottesville, VA · On-site
$15 - $25/hr
Ongoing training and career development support * Employee discounts on vehicles, parts, and ... Respond promptly and professionally to internet leads, phone calls, and live chat inquiries ...
BDC Sales Representative
Charlottesville, VA · On-site
$15 - $25/hr
Ongoing training and career development support * Employee discounts on vehicles, parts, and ... Respond promptly and professionally to internet leads, phone calls, and live chat inquiries ...
BDC Sales Representative
Charlottesville, VA · On-site
$15 - $25/hr
Ongoing training and career development support * Employee discounts on vehicles, parts, and ... Respond promptly and professionally to internet leads, phone calls, and live chat inquiries ...
Quick apply
BDC Sales Representative
Charlottesville, VA · On-site
$15 - $25/hr
Ongoing training and career development support * Employee discounts on vehicles, parts, and ... Respond promptly and professionally to internet leads, phone calls, and live chat inquiries ...
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. * Assists with navigating around ...
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. * Assists with navigating around ...
Service Desk Technician
Luray, VA · On-site
$20/hr
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. * Assists with navigating around ...
Service Desk Technician
Luray, VA · On-site
$20/hr
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. * Assists with navigating around ...
Support
Arlington, VA · On-site
$5 - $8/hr
Enjoy live entertainment as local painters, jewelry-makers, and sculptors craft their masterpieces ... Feel free to chat with our in-house artists about their work--every piece is available for purchase ...
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Support
Arlington, VA · On-site
$5 - $8/hr
Enjoy live entertainment as local painters, jewelry-makers, and sculptors craft their masterpieces ... Feel free to chat with our in-house artists about their work--every piece is available for purchase ...
Service Desk Technician with Security Clearance
Luray, VA · On-site
$20/hr
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. * Assists with navigating around ...
Service Desk Technician with Security Clearance
Luray, VA · On-site
$20/hr
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. * Assists with navigating around ...
Customer Service Representative
Sterling, VA · On-site +1
$17 - $22/hr
Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...
Customer Service Representative
Sterling, VA · On-site +1
$17 - $22/hr
Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...
Live Chat Support information
See Virginia salary details
$12.39 - $15.06
2% of jobs
$15.06 - $17.72
11% of jobs
$19.21 is the 25th percentile. Wages below this are outliers.
$17.72 - $20.39
22% of jobs
The median wage is $22.42 / hr.
$20.39 - $23.05
20% of jobs
$23.05 - $25.72
16% of jobs
$26.98 is the 75th percentile. Wages above this are outliers.
$25.72 - $28.38
9% of jobs
$28.38 - $31.05
8% of jobs
$31.05 - $33.71
5% of jobs
$33.71 - $36.38
4% of jobs
$36.38 - $39.04
1% of jobs
$39.04 - $41.71
1% of jobs
$12
$24
$41
How much do live chat support jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for live chat support in Virginia is $24.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.
What is a Live Chat Support job?
A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.
What does a typical day look like for someone working in Live Chat Support?
A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.
What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?
To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.
What are the most commonly searched types of Live Chat Support jobs in Virginia? The most popular types of Live Chat Support jobs in Virginia are:
What are popular job titles related to Live Chat Support jobs in Virginia? For Live Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Virginia look for? The top searched job categories for Live Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Live Chat Support jobs? Cities in Virginia with the most Live Chat Support job openings:
Job description
About Daon
Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.
Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows - supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner®, KuppingerCole, and Frost & Sullivan®, Daon is shaping the future of identity security.
This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.
Bilingual (English and Spanish) is highly desired and preferred.
Role Responsibilities
Education & Experience
Success Factors
The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.
Technical Skills - Proficiency required in at least 2 of the of the following 4 areas:
(1) Programming & Scripting
(2) Mobile Development & Support
(3) Web Technologies & APIs
(4) Database & System Administration
Join the brightest minds from around the globe as we build the future of digital identity!
Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.
Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.
Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows - supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner®, KuppingerCole, and Frost & Sullivan®, Daon is shaping the future of identity security.
This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.
Bilingual (English and Spanish) is highly desired and preferred.
Role Responsibilities
- Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.
- Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues.
- Consult with and escalate complex cases to software development and engineering teams.
- Draft and maintain knowledge base articles and internal support documentation.
- Gather regular support metrics and produce status reports to support operational workflows.
- Assist in maintaining internal business tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses.
- Participate in on-call weekend rotation for critical global support.
- Develop deep product knowledge to serve as a subject matter expert for customer inquiries.
- Provide management with ongoing feedback on the effectiveness of customer service and internal operations processes.
Education & Experience
- Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
- 1-3 years of experience in technical support, product support, or a similar customer-facing role preferred.
- Excellent written and verbal communication skills in English required with Spanish fluency highly desired and preferred.
- Experience with ticketing systems, live chat support channels, and basic workflow tools.
- Hands-on experience troubleshooting and supporting software products.
- Familiarity with support operations and metric reporting.
- Strong cross-functional collaboration skills.
Success Factors
The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.
Technical Skills - Proficiency required in at least 2 of the of the following 4 areas:
(1) Programming & Scripting
- 1+ years of experience writing Python scripts and applications.
- Ability to read, understand, and debug code in at least one of: Objective-C/Swift, Java/Kotlin, or JavaScript.
- Strong scripting skills in PowerShell and Bash.
(2) Mobile Development & Support
- Experience with Mobile SDK integration, testing, or development.
- Familiarity with mobile app development languages including Swift/Objective-C and Java/Kotlin.
- Ability to support mobile application development, testing, and troubleshooting.
(3) Web Technologies & APIs
- Solid understanding of RESTful APIs, including the ability to construct and execute REST web service calls for testing.
- Knowledge of TLS/SSL, security certificates, and web server technologies such as Apache Tomcat.
(4) Database & System Administration
- Basic SQL knowledge and scripting across Oracle, MSSQL, and MySQL.
- Proficiency in Linux environments (non-GUI), particularly Red Hat Enterprise Linux or variants.
- Experience with Java-based infrastructure, including JVM troubleshooting and interpreting Java error messages.
- Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53.
Join the brightest minds from around the globe as we build the future of digital identity!
Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.
About Daon
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Fairfax, VA, US
Year founded
2000