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Live Chat Support Jobs in Virginia (NOW HIRING)

Akina Pharmacy

Customer Service Representative

Hamilton, VA · On-site

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...

Akina Pharmacy

Customer Service Representative

Sterling, VA · On-site +1

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communication and Support: * Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns ...

iboss

Technical Account Manager

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

TAMs will work with government, K12, commercial and enterprise customers via live chat, email, web ... support inquiries are solved in a timely and professional manner. • Document interactions ...

iboss

Technical Account Manager

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

TAMs will work with government, K12, commercial and enterprise customers via live chat, email, web ... Previous technical support experience Previous sales engineering or technical account manager ...

Foundever

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...

Foundever

Technical Customer Support Representative

Wise, VA

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...

Foundever

Technical Customer Support Representative

Wise, VA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA ... Drive customer satisfaction through voice, chat and email communication * Navigate multiple systems ...

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Showing results 21-40

All JobsLive Chat Support JobsLive Chat Support Jobs in Virginia

Live Chat Support information

See Virginia salary details

$12

$24

$41

How much do live chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for live chat support in Virginia is $24.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Virginia? The most popular types of Live Chat Support jobs in Virginia are:
What are popular job titles related to Live Chat Support jobs in Virginia? For Live Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Virginia look for? The top searched job categories for Live Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Live Chat Support jobs? Cities in Virginia with the most Live Chat Support job openings:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $51,615 per year, or $24.8 per hour.

Google AI Architect - AI Chat Bot (Billing & Citizen Services)

ZILLION TECHNOLOGIES, INC

Ashburn, VA • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

Company Description
Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job Description
Google AI Architect - AI Bot (Billing & Citizen Services)
Minimum Qualifications
  • Applicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements.
  • US Citizen
  • College Degree Required

Role Summary:
The Google AI Architect will lead the design, development, and deployment of an AI-powered bot for our client to streamline billing processes and enhance citizen-facing services. This role is responsible for building a secure, scalable, and compliant AI solution on Google Cloud, including conversational interfaces delivered through web, API, and Google Workspace channels (Google Chat and Google Meet), to improve operational efficiency, accuracy, and user experience.
Key Responsibilities:
Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client's billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services.
Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.).
Develop an intelligent bot to:
  • Automate billing inquiries and workflows.
  • Provide real-time, accurate responses to citizen queries.
  • Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace.
  • Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders.
  • Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required.
  • Support self-service options for payments, invoices, and status tracking.
  • Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508).
  • Integrate the AI bot with our clients's existing billing systems, databases, and APIs.
  • Define AI governance, data management, and model lifecycle processes.
  • Optimize performance, scalability, reliability, and cost efficiency.
  • Establish monitoring, logging, and continuous improvement frameworks for AI models.
  • Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture.
  • Provide documentation, training, and knowledge transfer to internal teams.

Qualifications
  • Strong expertise in Google Cloud Platform (GCP) and AI services.
  • Experience with conversational AI, chatbots, and automation platforms.
  • Proficiency in AI/ML architecture, data pipelines, and API integrations.
  • Knowledge of federal IT compliance, cybersecurity, and data governance standards.
  • Experience designing scalable and secure cloud-based solutions.
  • Strong communication and stakeholder engagement skills.

Preferred Qualifications:
Experience working with federal agencies or government projects.
Background in billing systems, financial workflows, or citizen service platforms.
Certifications in Google Cloud or AI/ML Architecture.
Preferable Billing Functional Scope (for AI Bot) :
  • Handle citizen inquiries related to invoices, charges, and payment status.
  • Provide real-time access to billing details such as invoice number, amount due, due date, and payment history.
  • Support automated generation and delivery of invoices and billing statements.
  • Enable self-service payment guidance and redirection to secure payment platforms.
  • Validate billing discrepancies and route complex issues to human agents.
  • Automate reminders and notifications for upcoming or overdue payments.
  • Support refunds, adjustments, and credit inquiries based on predefined business rules.
  • Integrate with clients's financial and billing systems to ensure data accuracy and consistency.
  • Maintain audit trails and transaction logs for compliance and reporting.
  • Ensure secure handling of financial and personally identifiable information (PII).

Additional Information
Thanks & Regards,
Praveen Kumar,
Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone: 571-814-3745

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