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Chat Services Jobs (NOW HIRING)

flowcontrol

Inside Sales Representative

Charlotte, NC · On-site

Generate sales of all company products and services to customers contacting the company by phone, email, or chat services. * Provide exceptional phone support for customer inquiries, including ...

ASM Research

Tier 1 Service Desk Representative

$16.50 - $22.25/hr

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to ...

krg technology inc

Network Engineer

Redmond, WA · On-site

... chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Networking Skills o Experience with networking concepts including Load balancer, Routing, Switching ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and ...

Netcare Access

988 Chat Clinician

Columbus, OH · On-site

$50K - $67K/yr

Triage chat visitors via the chat/text platform through active engagement to assess for imminent ... Maintains timely and complete documentation of services and activities, which meet the standards of ...

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All JobsChat Services Jobs

Chat Services information

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$62.5K

$117.5K

How much do chat services jobs pay per year?

As of Aug 10, 2026, the average yearly pay for chat services in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

How do you become a chat services agent?

To become a chat services agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or specific training, and the role often involves working in a fast-paced online environment with flexible schedules.

What is the difference between Chat Services vs Customer Support Representatives?

AspectChat ServicesCustomer Support Representatives
CredentialsBasic communication skills, sometimes certifications in customer serviceHigh school diploma or equivalent, customer service training
Work EnvironmentRemote or online chat platforms, flexible hoursCall centers, retail stores, or office settings
Industry UsageOnline businesses, tech companies, e-commerceRetail, telecom, banking, and service industries
Primary CommunicationText-based chat interactionsVerbal and written communication via phone or in person

Chat Services primarily handle online, text-based customer interactions in digital environments, often remotely. Customer Support Representatives typically work in person or over the phone, providing direct verbal assistance. While both roles focus on customer satisfaction, Chat Services emphasize online communication skills, whereas Customer Support Representatives require strong verbal communication and in-person or phone experience.

What are some common challenges faced in a chat services role and how can they be addressed?

In a Chat Services role, one common challenge is managing multiple conversations simultaneously while maintaining high-quality, personalized responses. This requires strong multitasking skills and familiarity with the chat platform's features. Another challenge is handling difficult or upset customers professionally and efficiently, which can be addressed through active listening and clear communication. Regular training and access to a comprehensive knowledge base can help team members stay updated on products, services, and best practices, making it easier to resolve queries quickly.

What are the key skills and qualifications needed to thrive as a chat services representative?

To thrive as a Chat Services Representative, you need strong written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and sometimes specific certification in customer service are typically required. Outstanding interpersonal skills, patience, and the ability to multitask help representatives deliver positive customer experiences. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a fast-paced, digital environment.

What is a chat services job?

Chat services jobs involve assisting customers or clients through online chat platforms, typically for customer support, sales, or technical help. Workers in these roles respond to inquiries, resolve issues, provide product information, and may help process orders—all through text-based communication. These positions require strong written communication skills, multitasking ability, and familiarity with chat or messaging software. Many chat service roles are remote, offering flexibility for workers. They are commonly found in industries like e-commerce, telecommunications, and technology.
More about Chat Services jobs
What cities are hiring for Chat Services jobs? Cities with the most Chat Services job openings:
What states have the most Chat Services jobs? States with the most job openings for Chat Services jobs include:
What job categories do people searching Chat Services jobs look for? The top searched job categories for Chat Services jobs are:
Chat Services jobs near you
Infographic showing various Chat Services job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Temporary. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $113,209 per year, or $54.4 per hour.

Chat Customer Representative - Remote

Feed My People Food Bank

Remote

$16.50 - $22.25/hr

Other

Re-posted 18 days ago

Job description

About the job Chat Customer Representative - Remote
We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed
Key Responsibilities:
  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
    So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Complete training
    Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
    While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Applicant Location: USA ONLY

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