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Text Chat Support Jobs (NOW HIRING)

Credit Union Texas

Chat Agent - Bilingual

Allen, TX · On-site

Provide prompt, accurate, and professional member support via chat and text channels in English and Spanish. * Answer questions related to CUTX products and services, ensuring clear written ...

Centerstone

Statewide Chat/Text Crisis Specialist

Alton, IL · On-site

$20.05 - $28.10/hr

Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide ... Our approach to culture is to create an environment that encourages, supports and celebrates the ...

Centerstone

Statewide Chat/Text Crisis Specialist

Alton, IL · On-site +1

$20.05 - $28.10/hr

Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide ... Our approach to culture is to create an environment that encourages, supports and celebrates the ...

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How much do text chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.
More about Text Chat Support jobs
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Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
988 Text/Chat Contact Specialist - Full Time

988 Text/Chat Contact Specialist - Full Time

Contra Costa Crisis Center

Walnut Creek, CA

$25 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

988 Contact Specialist (Text/Chat)
Location: Walnut Creek, CA - On-site, Full-time
Compensation Range: $25-28/hour, Non-Exempt
Opportunities for pay increase following successful completion of training and tenure milestones.
Full Time Shifts Available:
Evening, Night, Overnight/Graveyard
The 988 Text/Chat Contact Specialist primary responsibility is to respond to text/chat as assigned by the Shift Supervisor and/or Center Manager
About Contra Costa Crisis Center The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.
Position Summary The 988 Chat/Text Contact Specialist responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.
Key Responsibilities • Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. • Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. • Maintain accurate, timely documentation and uphold confidentiality standards. • Respond to after-hours community lines as assigned. • Build rapport with callers while maintaining professional boundaries. • Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. • Communicate effectively and compassionately with text/chat contacts, staff and volunteers. • Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). • Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.
Required Qualifications • Commitment to working within Contra Costa Crisis Center's Code of Ethics and organizational policies. • Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. • Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. • Proficiency with computers, databases, and online communication tools. • Demonstrated personal accountability, emotional maturity, and team participation. • Ability to apply the structure of a call/text/chat including transitional phrases • Ability to direct clients to appropriate resources. • Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.
Strongly Preferred • Bachelor's degree in psychology, social welfare, counseling, or related field. • Spanish language fluency (spoken and written). • Flexible schedule with evening, weekend, and holiday availability.
Compensation & Benefits • Hourly Rate Range: $25-28/hour. • Opportunities for pay increase following successful completion of training and tenure milestones. • Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan.
Equal Employment Opportunity Statement Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.
To Apply Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.

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