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Text Chat Support Jobs (NOW HIRING)

Ready Contractors

Chat Support Agent

Wilson, NC · On-site

$35 - $80/hr

Join Our Team as a Chat Support Agent! Are you a skilled communicator with a knack for problem ... By applying to this job, you agree to receive periodic text messages from this employer and ...

New

D H Radomski Inc

Live chat manager support

Hartford, CT · On-site

$25 - $40/hr

Join Our Team as a Live Chat Manager Support Are you passionate about delivering exceptional ... By applying to this job, you agree to receive periodic text messages from this employer and ...

New

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

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Text Chat Support information

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$14

$26

$44

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

More about Text Chat Support jobs
What cities are hiring for Text Chat Support jobs? Cities with the most Text Chat Support job openings:
What are the most commonly searched types of Text Chat Support jobs? The most popular types of Text Chat Support jobs are:
What states have the most Text Chat Support jobs? States with the most job openings for Text Chat Support jobs include:
What job categories do people searching Text Chat Support jobs look for? The top searched job categories for Text Chat Support jobs are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Chat support

OmniCourt (Southern Automated)

Tuscumbia, AL

$20 - $35/hr

Full-time

Posted 4 days ago

Job description

Join Our Team as a Chat Support Specialist!

Are you passionate about helping others and have a knack for clear communication? Do you enjoy solving problems and making a difference in someone’s day? If so, we’d love for you to join our team as a Chat Support Specialist! At our company, we specialize in turning the digital dreams of our clients into reality, working closely with them to deliver exceptional software solutions.

What You’ll Do:

As a Chat Support Specialist, you’ll be the friendly and knowledgeable point of contact for our clients. Your role will be essential in ensuring a seamless experience for users by providing top-notch support. Here’s what your day-to-day will look like: - Respond promptly to client inquiries via chat, ensuring a professional and friendly tone. - Troubleshoot and resolve client issues efficiently, escalating when necessary. - Collaborate with internal teams to stay updated on product developments and ensure accurate information is shared with clients. - Document client interactions and feedback to help improve our services. - Maintain a deep understanding of our software and services to provide the best possible support.

What We’re Looking For:

To succeed in this role, you’ll need: - Experience: At least 1 year of experience in a customer support or similar role. - Skills: Strong written communication skills, problem-solving abilities, and attention to detail. - Personality: A positive, empathetic attitude and a genuine desire to help others. - Tech-Savviness: Comfort with using chat platforms and learning new software tools.

What We Offer:

We believe in taking care of our team just as much as we care for our clients. As a Chat Support Specialist, you’ll enjoy: - Paid Training: Get the preparation you need to excel in your role. - Health Care: We’ve got you covered with comprehensive health benefits.

Why Join Us?

At our company, we’re more than just a software development team—we’re a group of passionate individuals dedicated to delivering exceptional results. We value collaboration, innovation, and a commitment to excellence. When you join us, you’re not just taking on a job; you’re becoming part of a supportive and growth-oriented team that values your contributions.

Ready to Apply?

If you’re ready to bring your skills and enthusiasm to our team, we’d love to hear from you! Take the next step in your career by applying today. Let’s work together to create amazing experiences for our clients!


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