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Text Chat Support Jobs (NOW HIRING)

The Nurse Dolls 2.0

Live chat Support

Chester, VA

$20 - $28/hr

Join Our Team as a Live Chat Support at The Nurse Dolls! Are you a skilled communicator with a ... By applying to this job, you agree to receive periodic text messages from this employer and ...

LIFE TARGET INCORPORATED

Data search/Data Entry

Manhattan, NY · On-site

$18.75 - $25/hr

This tool offers free access to national and local crisis resources across all states, including hotlines, text services, chat support, and online counseling. We are seeking individuals who are ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

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How much do text chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

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What are the most commonly searched types of Text Chat Support jobs?

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Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Live chat Support

Chester, VA

The Nurse Dolls 2.0
See more jobs at The Nurse Dolls 2.0external

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Join Our Team as a Live Chat Support at The Nurse Dolls!

Are you a skilled communicator with a knack for providing exceptional customer service? The Nurse Dolls is looking for a Live Chat Agent to join our team and help us deliver an outstanding experience to our customers. If you're passionate about making a difference and enjoy engaging with people, we’d love to hear from you!

At The Nurse Dolls, our story began with Dr. Nicole M. Brown, RN, DNP, who was inspired by her children's curiosity about her profession. Today, we’re a unique and growing company that bridges education and imagination, offering products that inspire and empower. Join us as we continue to make a meaningful impact!

What You’ll Do

We are seeking a fast, empathetic, and detail-oriented Live Chat Agent to join our customer support team. In this role, you will be the digital face of our company, interacting with customers in real-time via web chat, SMS, and messaging platforms. Your primary goal is to resolve customer inquiries, assist with order placement, and troubleshoot basic technical issues, all while maintaining high levels of customer satisfaction.. Your responsibilities will include: - Responding to customer inquiries promptly and professionally via live chat. - Providing accurate information about our products and services. - Resolving customer concerns with empathy and efficiency. - Collaborating with the team to improve customer support processes. - Maintaining a friendly and approachable tone in all customer interactions.

What We’re Looking For

We’re searching for a candidate who brings: - At least 1 year of experience in customer service or a related field. - Strong written communication skills with attention to detail. - The ability to multitask and stay organized in a fast-paced environment. - A customer-first mindset and a positive attitude. - Familiarity with live chat platforms or tools (preferred but not required).

Why You’ll Love Working With Us

At The Nurse Dolls, we value our team members and strive to create a supportive and rewarding work environment. Here’s what we offer: - Paid time off (PTO), vacation, and sick days to help you recharge. - Parental, maternity, and paternity leave to support your family life. - Comprehensive medical, dental, and vision insurance for your health and well-being. - A 401(k) plan to help you plan for your future.

Our Culture and Values

At The Nurse Dolls, we believe in the power of education, creativity, and inclusivity. Our team is passionate about inspiring the next generation while fostering a culture of respect, collaboration, and innovation. You’ll be joining a company where your contributions truly matter, and your voice will be heard.

Ready to Apply?

If you’re excited about this opportunity and meet the qualifications, we’d love to hear from you! Join The Nurse Dolls and be part of a team that’s making a difference every day. Apply now and let’s create something amazing together!


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