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Text Chat Support Jobs in Florida (NOW HIRING)

Life Surge

Student Support Specialist

Palmetto, FL · On-site

$16.25 - $22/hr

Passionately deliver prompt and professional response to students via phone, email, text chat, live ... Provide support activity, including resetting of passwords, software setup and internet ...

Life Surge

Student Support Specialist

Palmetto, FL · On-site

$16.25 - $22/hr

Passionately deliver prompt and professional response to students via phone, email, text chat, live ... Provide support activity, including resetting of passwords, software setup and internet ...

Hillpointe

Senior Leasing Performance Specialist

Maitland, FL · On-site

$15.50 - $20.50/hr

Convert phone, text, chat, email, and digital conversations into measurable leasing activity ... Support virtual and guided tour experiences when appropriate. * Partner with community teams to ...

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Text Chat Support information

See Florida salary details

$10

$19

$33

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in Florida is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $21.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Florida? The most popular types of Text Chat Support jobs in Florida are:
What are popular job titles related to Text Chat Support jobs in Florida? For Text Chat Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Florida look for? The top searched job categories for Text Chat Support jobs in Florida are:
What cities in Florida are hiring for Text Chat Support jobs? Cities in Florida with the most Text Chat Support job openings:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $40,488 per year, or $19.5 per hour.

Student Support Specialist

Life Surge

Palmetto, FL • On-site

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Student Support Specialist


Employment Type: Full Time, 40 hours/week

Reports to: Customer Care Manager


FLSA Status: Non-Exempt


Who We Are

SurgeU is a mission-driven parent company overseeing a family of brands, including Life Surge, focused on faith-based business education and empowerment. One of the fastest-growing organizations in the country, Life Surge/SurgeU exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that.

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!

Opportunity

Life Surge/SurgeU is seeking a passionate Student Enrollment Representative, who desires to help and encourage others. This person will play a crucial role in ensuring the satisfaction and success of our users. They will be responsible for providing timely and effective support to address inquiries, resolve issues, and enhance the overall user experience on our platform. Serving as the primary point of contact for users, demonstrating exceptional communication skills, they will utilize communication tools such as calls, texts, and live chats to help students succeed in their learning journey.

Essential Duties

  • Proactively welcome new students and take them through an exceptional admissions experience
  • Passionately deliver prompt and professional response to students via phone, email, text chat, live chat and other appropriate communication means
  • Troubleshoot, evaluate, resolve, triage calls and support issues per company guidelines
  • Support all student access to applicable platforms including online student communities and online student classes
  • Provide support activity, including resetting of passwords, software setup and internet connectivity
  • Support online classroom components including; event management, recordings, and instructor support
  • Provide feedback regarding the quality of online instructor delivery
  • Input data into student support tracking systems or CRM relative to online education and student support
  • Support reporting requests for management,and continuously seek opportunities to enhance customer support processes and procedures to improve efficiency and effectiveness
  • Support management via online classroom as it pertains to online education operations topics
  • Deliver software training to online instructors as needed

Qualifications

  • Work-related experience required in the areas of customer service, contact centers, customer support and database administration
  • Maintain a friendly and professional demeanor
  • Computer proficiency: Windows PC, Mac (helpful), Multiple Browsers, Internet Navigation, CRM Experience(HubSpotPreferred), Microsoft Office products, Entry level knowledge in computer hardware and software technology
  • Excellent oral and written communication skills required
  • Adept at providing accurate, professional, friendly, patient, composed and polite service when answering phones, monitoring/supporting virtual classrooms, answering emails and responding to verbal requests inside and outside of the organization
  • A desire to support students and apply critical thinking to resolve their issues
  • Must be very detail-oriented, able to handle multiple tasks simultaneously and able to adapt to shifting priorities
  • Adjust hours based on market-needs

Job Benefits

  • Health, Dental, Vision, Life, Holiday and Paid Time Off
  • Non-corporate, casual, entrepreneurial, comfortable,fun,and proactive work environment
  • High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment

Life Surge/SurgeU is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.