This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Live In 988 Chat information
What are some of the unique challenges faced by live in 988 chat counselors, and how can applicants prepare for them?
Live In 988 Chat counselors often handle high-stress situations involving individuals in crisis, which can be emotionally demanding. Counselors must balance active listening, empathy, and quick decision-making while maintaining professional boundaries. Applicants can prepare by familiarizing themselves with crisis intervention techniques, practicing self-care, and seeking peer support to manage emotional fatigue. Training is typically provided, but resilience and adaptability are key to thriving in this role.
What is a live in 988 chat worker?
A Live In 988 Chat worker is a trained crisis counselor who provides support through the 988 Suicide & Crisis Lifeline’s online chat platform. They assist individuals experiencing emotional distress, suicidal thoughts, or mental health crises by offering real-time conversation, resources, and guidance. These professionals help users feel heard, offer coping strategies, and connect them with further mental health services when needed. Their work is confidential, empathetic, and focused on providing immediate support.
How do I become a live in 988 chat customer service agent?
To become a live-in 988 chat customer service agent, candidates typically need strong communication skills, empathy, and experience with mental health or crisis support. Relevant training or certifications in crisis intervention or counseling may be required, and the role often involves working flexible hours, including nights and weekends. Applying through job boards or organization websites and demonstrating relevant skills can help secure a position in this field.
What is the difference between Live In 988 Chat vs Live In Caregiver?
| Aspect | Live In 988 Chat | Live In Caregiver |
|---|---|---|
| Certifications | Basic first aid, CPR, communication skills | CPR, first aid, caregiving certifications often preferred |
| Work Environment | Online, remote chat support for mental health or crisis intervention | In-home, providing personal care and assistance to clients |
| Employer & Industry | Healthcare, mental health services, crisis support organizations | Home care agencies, senior care, disability support |
Live In 988 Chat involves providing remote online support via chat for mental health or crisis situations, requiring strong communication skills. In contrast, a Live In Caregiver offers in-person personal care and assistance within a client's home. Both roles may require caregiving or communication certifications, but the work environments differ significantly, with one being remote and the other in-home.
What are the key skills and qualifications needed to thrive as a 988 crisis chat counselor, and why are they important?
To thrive as a 988 Crisis Chat Counselor, you need strong crisis intervention skills, active listening abilities, and a relevant background in mental health or social work. Familiarity with secure chat platforms, suicide risk assessment tools, and often certifications in crisis intervention are typically required. Compassion, emotional resilience, and clear written communication are critical soft skills for providing effective support remotely. These skills and qualities are essential for delivering timely, empathetic, and effective assistance to individuals experiencing mental health crises.
What are popular job titles related to Live In 988 Chat jobs in Florida?
For Live In 988 Chat jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Live In 988 Chat jobs in Florida look for?
The top searched job categories for Live In 988 Chat jobs in Florida are:
What cities in Florida are hiring for Live In 988 Chat jobs?
Cities in Florida with the most Live In 988 Chat job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted yesterday
Job description
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
Qualifications
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
- Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
- Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
- Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
- Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
- Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
- Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
- Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
- Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
- Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
- Other duties as assigned.
Qualifications
- 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
- Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
- Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
- Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
- Collaborative team player with flexibility to support voice channels when needed.
- Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About Windstar Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Seattle, WA, US
Year founded
1984