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Crisis 988 Jobs in Florida (NOW HIRING)

211 Brevard

Crisis and Resource Specialist

Rockledge, FL · On-site

$15 - $16/hr

Services are available 24 hours a day via voice and text through the 211 community helpline and 988 suicide and crisis lifeline. 211 is the access point for the Community Information Hotline in ...

AppCast

Crisis Hotline Counselor (Bilingual)

Tampa, FL · Hybrid

$22.50/hr

Job Overview - Crisis Hotline Counselor (Bilingual) Compensation: $22.50/hour Location: Miami, FL Schedule: Sunday to Thursday, 12 PM - 9 PM or 2 PM - 11 PM (Hybrid Evening Shift) TAG MedStaffing is ...

New

AppCast

Crisis Hotline Counselor (Bilingual)

Orlando, FL · Hybrid

$22.50/hr

Job Overview - Crisis Hotline Counselor (Bilingual) Compensation: $22.50/hour Location: Miami, FL Schedule: Sunday to Thursday, 12 PM - 9 PM or 2 PM - 11 PM (Hybrid Evening Shift) TAG MedStaffing is ...

New

WESTCARE INC

Crisis Counselor (50062)

Key West, FL · On-site

$21.22/hr

Provides triage, crisis counseling and linkage on-demand in any setting in which a crisis is occurring including homes, schools, or community based setting within 60 minute on-site response time ...

WESTCARE INC

Crisis Counselor (51026)

Key West, FL · On-site

$21.22/hr

Provides triage, crisis counseling and linkage on-demand in any setting in which a crisis is occurring including homes, schools, or community based setting within 60 minute on-site response time ...

WESTCARE INC

Crisis Counselor (50062)

Key West, FL · On-site

$21.22/hr

Provides triage, crisis counseling and linkage on-demand in any setting in which a crisis is occurring including homes, schools, or community based setting within 60 minute on-site response time ...

WESTCARE INC

Crisis Counselor (51026)

Key West, FL · On-site

$21.22/hr

Provides triage, crisis counseling and linkage on-demand in any setting in which a crisis is occurring including homes, schools, or community based setting within 60 minute on-site response time ...

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Crisis 988 information

What are the key skills and qualifications needed to thrive as a Crisis 988 Counselor, and why are they important?

To thrive as a Crisis 988 Counselor, you need a background in mental health, crisis intervention, and active listening, often supported by a degree in psychology, social work, or a related field. Familiarity with crisis management protocols, suicide risk assessment tools, and call center software is typically required. Strong emotional resilience, empathy, and the ability to communicate calmly under pressure are essential soft skills. These skills and qualities are crucial for providing effective support, ensuring caller safety, and managing high-stress situations efficiently.

What are some common challenges faced by Crisis 988 counselors, and how can they effectively manage stress in this role?

Crisis 988 counselors often face emotionally intense situations, including handling calls from individuals experiencing severe distress or suicidal thoughts. Managing the emotional weight of these conversations, maintaining composure, and avoiding burnout are common challenges. To effectively manage stress, counselors are encouraged to participate in regular supervision, access mental health resources offered by their organization, and practice self-care strategies. Collaborative team environments and ongoing training also provide crucial support, ensuring counselors feel prepared and supported in their vital work.

What are Crisis 988 workers and what do they do?

Crisis 988 workers are trained professionals who answer calls, texts, and chats from individuals experiencing mental health, substance use, or emotional crises. The 988 Suicide & Crisis Lifeline provides immediate support, resources, and intervention to people in distress, helping them navigate difficult situations and connecting them with local services if needed. Crisis 988 workers offer a compassionate, confidential, and judgment-free environment, aiming to de-escalate crises and prevent harm. Their work is essential for supporting individuals and families in moments of urgent need.

What is the difference between Crisis 988 vs Crisis Counselor?

AspectCrisis 988Crisis Counselor
CredentialsNone required for 988; training providedState licensure or certification often required
Work EnvironmentCall centers, emergency response settingsCounseling offices, mental health clinics
Industry UsageEmergency response, mental health crisis supportTherapy, mental health treatment
Primary RoleProvide immediate crisis support via callsOffer ongoing mental health counseling

While Crisis 988 operators provide immediate crisis intervention through calls, Crisis Counselors typically offer ongoing mental health therapy. Both roles require training, but Crisis 988 staff focus on urgent response, whereas Crisis Counselors work in therapeutic settings.

What are popular job titles related to Crisis 988 jobs in Florida? For Crisis 988 jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Crisis 988 jobs in Florida look for? The top searched job categories for Crisis 988 jobs in Florida are:
What cities in Florida are hiring for Crisis 988 jobs? Cities in Florida with the most Crisis 988 job openings:
Crisis 988 jobs near you
Infographic showing various Crisis 988 job openings in Florida as of May 2026, with employment types broken down into 91% Full Time, 3% Part Time, and 6% Contract. Highlights an 81% In-person, and 19% Remote job distribution.

988 Phone Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

2-1-1

Clearwater, FL

Full-time

Posted 2 days ago

Job description

Will only consider applicants already living in the Tampa Bay area of Florida.

*** Training for this position will be in person at our Clearwater administrative office for three weeks ***


Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Answer incoming phone calls from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
  • Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics.
  • Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation.
  • Use the least invasive approach to service provision.
  • Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
  • Complete and pass all Lifeline Simulation Training modules as required.
  • Participate in, at least, two Lifeline Simulation Training modules per year, as required.
  • Score at least 85% monthly in quality assurance monitoring.
  • Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible.
  • Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation.
  • Serve and participate in national, state, and local meetings, committees, community activities, and outreach events,as required.
  • Actively participate in ongoing supervision, training, and team meetings.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Follow all organization's policies, practices, and procedures.

Qualification/Requirements:

  • Excellent verbal communication, customer service, and time management skills.
  • Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients or members of the community. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
  • Ability to add, subtract, multiply and divide. Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong data entry skills.
  • Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc..
  • Ability to handle multiple tasks simultaneously.
  • Seeking a supportive and collaborative team member.

Education/Training/Experience

  • Bachelor's Degree from a four-year college or university or higher is preferred.
  • A high school diploma or equivalent with a combination of experience may be considered.
  • One year or more of related crisis, mental health, or substance abuse experience is required.
  • Experience handling crisis phone calls is required.
  • Health and Human Services background preferred.
  • Above-average computer skills preferred.

Physical Demands:

Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature. Includes sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs.


Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.


Other:

  • Level II Background Screen
  • Valid State of Florida Driver's License

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