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Crisis Hotline Counselor Jobs in Florida (NOW HIRING)

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Crisis Hotline Counselor (Bilingual)

Tampa, FL · Hybrid

$22.50/hr

Job Overview - Crisis Hotline Counselor (Bilingual) Compensation: $22.50/hour Location: Miami, FL Schedule: Sunday to Thursday, 12 PM - 9 PM or 2 PM - 11 PM (Hybrid Evening Shift) TAG MedStaffing is ...

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AppCast

Crisis Hotline Counselor (Bilingual)

Orlando, FL · Hybrid

$22.50/hr

Job Overview - Crisis Hotline Counselor (Bilingual) Compensation: $22.50/hour Location: Miami, FL Schedule: Sunday to Thursday, 12 PM - 9 PM or 2 PM - 11 PM (Hybrid Evening Shift) TAG MedStaffing is ...

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Seminole County Victims' Rights Coalition

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Survivor Support Advocate

Lake Mary, FL · On-site

$43K - $45K/yr

Experience working on a crisis hotline or in emergency response settings preferred * Strong ... providing counseling programs, personal advocacy services and emergency shelter for victims of ...

Seminole County Victims' Rights Coalition

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Overnight Data Entry Advocate

Lake Mary, FL · On-site

$20 - $22/hr

Handle the Crisis Hotline, providing emotional support, resources and safety planning. * Maintain ... providing counseling programs, personal advocacy services and emergency shelter for victims of ...

My Florida Corp Defunct

ABUSE COUNSELOR

Tallahassee, FL · On-site

$19.25 - $26/hr

This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline ... Ability to provide guidance and assistance to persons in crisis. * Ability to assess for indicators ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL

$21.25 - $28.50/hr

This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline ... Ability to provide guidance and assistance to persons in crisis. * Ability to assess for indicators ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL

$21.25 - $28.50/hr

This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline ... Ability to provide guidance and assistance to persons in crisis. * Ability to assess for indicators ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL

$21 - $28.25/hr

This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline ... Ability to provide guidance and assistance to persons in crisis. * Ability to assess for indicators ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL

$20.75 - $28/hr

This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline ... Ability to provide guidance and assistance to persons in crisis. * Ability to assess for indicators ...

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Crisis Hotline Counselor information

What is a Crisis Hotline Counselor job?

A Crisis Hotline Counselor provides immediate emotional support, crisis intervention, and resources to individuals experiencing distress, trauma, or mental health challenges. They listen empathetically, assess the level of risk, and offer coping strategies or referrals to appropriate services. Counselors typically work for mental health organizations, suicide prevention lines, or emergency services. Strong communication skills, crisis management training, and the ability to stay calm under pressure are essential for this role.

What are the key skills and qualifications needed to thrive in the Crisis Hotline Counselor position, and why are they important?

To thrive as a Crisis Hotline Counselor, strong active listening, crisis intervention, and problem-solving abilities are essential, often supported by a background in psychology, social work, or a related field. Familiarity with hotline software, call logging systems, and certifications in crisis intervention (such as ASIST or Mental Health First Aid) are commonly required. Outstanding empathy, emotional resilience, and nonjudgmental communication help counselors connect effectively with individuals in distress. These competencies are crucial for ensuring callers receive immediate, compassionate support and appropriate guidance during high-pressure situations.

What are the typical challenges faced by Crisis Hotline Counselors, and how are they supported in managing them?

Crisis Hotline Counselors often encounter emotionally intense and unpredictable situations, which can be mentally and emotionally demanding. They may help callers experiencing a range of crises, including mental health concerns, trauma, or suicidal ideation, requiring counselors to remain calm, focused, and empathetic. To support their well-being, most employers offer regular supervision, peer support, and access to mental health resources or debriefing sessions after difficult calls. Ongoing training and professional development opportunities are also provided to help counselors maintain their skills and resilience. As part of a collaborative team, counselors are encouraged to share experiences and seek guidance, fostering a supportive work environment.
More about Crisis Hotline Counselor jobs
What are the most commonly searched types of Crisis Hotline Counselor jobs in Florida? The most popular types of Crisis Hotline Counselor jobs in Florida are:
What are popular job titles related to Crisis Hotline Counselor jobs in Florida? For Crisis Hotline Counselor jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Crisis Hotline Counselor jobs in Florida look for? The top searched job categories for Crisis Hotline Counselor jobs in Florida are:
What cities in Florida are hiring for Crisis Hotline Counselor jobs? Cities in Florida with the most Crisis Hotline Counselor job openings:
Crisis Hotline Counselor jobs near you
Infographic showing various Crisis Hotline Counselor job openings in Florida as of May 2026, with employment types broken down into 2% As Needed, 90% Full Time, 5% Part Time, 2% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution.

Crisis Hotline Counselor (Bilingual)

TAG MedStaffing

Tallahassee, FL • Hybrid

$22.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Overview – Crisis Hotline Counselor (Bilingual)

Compensation: $22.50/hour

Location: Miami, FL

Schedule: Sunday to Thursday, 12 PM – 9 PM or 2 PM – 11 PM (Hybrid Evening Shift)


TAG MedStaffing is urgently hiring a Crisis Hotline Counselor (Bilingual) in Miami, FL for our client, supporting behavioral health crisis response for individuals experiencing emotional distress or mental health crises. In this hybrid role, you will provide crisis counseling, suicide intervention, and resource referrals while documenting calls in case management systems. Bilingual in Spanish or Creole is required.


Responsibilities as the Crisis Hotline Counselor (Bilingual):

  • Crisis Counseling & Intervention: Provide crisis counseling and suicide intervention through hotline services for individuals experiencing emotional distress or behavioral health crises.
  • Resource Referral & Support: Connect callers with appropriate behavioral health services, social resources, and community support organizations.
  • Crisis Protocol Adherence: Follow established crisis response protocols and escalation procedures to support high-risk or emergency situations.
  • Call Documentation & Data Entry: Accurately document call details and case notes in case management systems while ensuring timely recordkeeping.
  • Confidentiality & Compliance: Maintain strict adherence to confidentiality, privacy standards, and HIPAA regulations while handling sensitive information.


Qualifications for the Crisis Hotline Counselor (Bilingual):

  • Language Requirement: Bilingual in Spanish or Creole is required.
  • Education: Bachelor’s degree in Social Work, Psychology, Human Services, or a related behavioral health field is required.
  • Experience: 1–2+ years of experience in crisis counseling, behavioral health services, hotline support, or social services required.
  • Industry Knowledge: Familiarity with crisis intervention techniques, suicide prevention practices, and behavioral health referral processes is preferred.
  • Technical Skills: Proficiency using computers and software applications including call management systems, databases, and Microsoft Office tools is required.
  • Skills & Attributes: Demonstrates strong active listening, crisis de-escalation, emotional resilience, and the ability to communicate calmly and effectively during high-stress situations.


Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG MedStaffing will keep your resume on file for future opportunities and may contact you for further discussion.


ID #48343

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