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Live In 988 Chat Jobs in Miami, FL (NOW HIRING)

Norwegian Cruise Line

Live Chat Specialist

Sunrise, FL · On-site

Accurately document all leads in Salesforce for effective follow-up and tracking. * Stay current on ... Live/Web Chat experience preferred. COMPETENCIES/SKILLS * Excellent written communication skills ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states: AR, AZ, FL, LA, MN, TX, and WI. Responsibilities * Own the chat ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states: AR, AZ, FL, LA, MN, TX, and WI. Responsibilities * Own the chat ...

Starwood Hotels

Front Desk Agent $20/HR

Miami Beach, FL · On-site

$20/hr

... chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of ... live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management ...

Lennar

HB - Internet Sales Coordinator

Miami, FL · On-site

$18 - $24.75/hr

... in the United States. A Career that Empowers You to Build Your Future The Internet Sales ... Provide prompt and effective communication via email, live chat, phone and 1-800 numbers.

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Live In 988 Chat information

What is a live in 988 chat worker?

A Live In 988 Chat worker is a trained crisis counselor who provides support through the 988 Suicide & Crisis Lifeline’s online chat platform. They assist individuals experiencing emotional distress, suicidal thoughts, or mental health crises by offering real-time conversation, resources, and guidance. These professionals help users feel heard, offer coping strategies, and connect them with further mental health services when needed. Their work is confidential, empathetic, and focused on providing immediate support.

What are the key skills and qualifications needed to thrive as a 988 crisis chat counselor, and why are they important?

To thrive as a 988 Crisis Chat Counselor, you need strong crisis intervention skills, active listening abilities, and a relevant background in mental health or social work. Familiarity with secure chat platforms, suicide risk assessment tools, and often certifications in crisis intervention are typically required. Compassion, emotional resilience, and clear written communication are critical soft skills for providing effective support remotely. These skills and qualities are essential for delivering timely, empathetic, and effective assistance to individuals experiencing mental health crises.

What are some of the unique challenges faced by live in 988 chat counselors, and how can applicants prepare for them?

Live In 988 Chat counselors often handle high-stress situations involving individuals in crisis, which can be emotionally demanding. Counselors must balance active listening, empathy, and quick decision-making while maintaining professional boundaries. Applicants can prepare by familiarizing themselves with crisis intervention techniques, practicing self-care, and seeking peer support to manage emotional fatigue. Training is typically provided, but resilience and adaptability are key to thriving in this role.

What is the difference between Live In 988 Chat vs Live In Caregiver?

AspectLive In 988 ChatLive In Caregiver
CertificationsBasic first aid, CPR, communication skillsCPR, first aid, caregiving certifications often preferred
Work EnvironmentOnline, remote chat support for mental health or crisis interventionIn-home, providing personal care and assistance to clients
Employer & IndustryHealthcare, mental health services, crisis support organizationsHome care agencies, senior care, disability support

Live In 988 Chat involves providing remote online support via chat for mental health or crisis situations, requiring strong communication skills. In contrast, a Live In Caregiver offers in-person personal care and assistance within a client's home. Both roles may require caregiving or communication certifications, but the work environments differ significantly, with one being remote and the other in-home.

What are popular job titles related to Live In 988 Chat jobs in Miami, FL?

For Live In 988 Chat jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Live In 988 Chat jobs in Miami, FL look for?

The top searched job categories for Live In 988 Chat jobs in Miami, FL are:

What cities near Miami, FL are hiring for Live In 988 Chat jobs?

Cities near Miami, FL with the most Live In 988 Chat job openings:

Live In 988 Chat jobs near you
Infographic showing various Live In 988 Chat job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Live Chat Specialist

Norwegian Cruise Line

Sunrise, FL • On-site

Other

Posted 4 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

2nd of 9 rated cruise lines

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
Serve as the primary chat contact for prospective and existing guests, as well as travel advisors, via the Regent Seven Seas Cruises website. Provide prompt, knowledgeable support on reservations, payments, itineraries, promotions, and policies, while ensuring a consistently exceptional service experience. Handle daily chat interactions with a focus on quality assurance, cruise sales, response times, and schedule adherence. Collaborate regularly with internal teams and engage with external customers to resolve reservation-related issues and promote the Regent experience through professional, service-focused communication.
DUTIES & RESPONSIBILITIES
  • Promptly respond to inbound web chats from guests and travel advisors, identifying and resolving inquiries with professionalism and timely follow-up.
  • Build strong relationships by delivering exceptional service that enhances the guest experience.
  • Manage multiple chats and inbound calls simultaneously, maintaining accuracy and attention to detail.
  • Research and resolve booking-related issues, including changes, cancellations, payments, and website support.
  • Maximize sales opportunities during chats by promoting the Regent Seven Seas Cruises experience, suite upgrades, excursions, hotel packages, and onboard enhancements.
  • Accurately document all leads in Salesforce for effective follow-up and tracking.
  • Stay current on promotions, policies, procedures, and product updates through meetings, training sessions, and internal communications.
  • Use company tools and resources-such as the reservation system, website, and training materials-to provide up-to-date, accurate information.
  • Support inbound sales and service calls as directed by management.
QUALIFICATIONS
DEGREE TYPE:
High School Diploma
EXPERIENCE
Minimum 1 year of customer service experience. Cruise/Travel experience preferred. Live/Web Chat experience preferred.
COMPETENCIES/SKILLS
  • Excellent written communication skills with the ability to deliver clear, concise, and professional responses through text-based platforms.
  • Strong working knowledge of Regent Seven Seas Cruises products, including fleet details, itineraries, and service offerings.
  • Proficiency in using Salesforce and the NVS Reservations system.
  • Exceptional customer service skills with the ability to resolve inquiries, troubleshoot issues, and make sound decisions.
  • Proven sales skills with the ability to identify and capitalize on upsell opportunities during guest and advisor interactions.
  • Ability to multitask effectively, managing simultaneous chat and phone communications when needed.
  • Comfortable navigating and operating multiple computer systems and applications concurrently.
  • Flexibility to work rotating shifts, including weekends (Saturdays and Sundays), as required by business needs.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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